Download Zendesk Agent Life Cycle Guide PDF Free - Full Version
Download Zendesk Agent Life Cycle Guide by ['Aygul Zagidullina'] in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Zendesk Agent Life Cycle Guide
This document provides guidance on agent lifecycles and high-quality customer service. It discusses recruiting the right agents, providing effective training, and using metrics to improve support efforts over time. Recruiting involves defining job roles and screening candidates with real support tasks. Training should accommodate different learning styles with visual, auditory, reading, and hands-on activities. Metrics help measure performance but must be interpreted and acted on properly to enhance the customer experience. Maintaining high-quality support requires ongoing efforts to recruit, train, and optimize agents at each stage of the lifecycle.
Detailed Information
| Author: | ['Aygul Zagidullina'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 29 |
| Language: | English |
| Format: | |
| Price: | FREE |
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