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When Customers Talk... Turn What They Tell You into Sales PDF

227 Pages·2004·2.644 MB·English
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by T. Scott Gross| 2004| 227 pages| 2.644| English

About When Customers Talk... Turn What They Tell You into Sales

Your Customers Are Talking…We’ve Been Listening! In the final installment of his customer service trilogy, T. Scott Gross has partnered with the leading consumer market intelligence firm BIGresearch to find out how retailers don’t listen to their customers—and what they risk by ignoring what their customers want. BIGresearch surveyed 100,000 retail customers, and their valuable feedback on service, pricing, habits, and what they look for in a shopping experience are presented for the first time in When Customers Talk. Their insights will help you anticipate customers’ needs and use emerging trends to your advantage. You’ll learn how to attract and retain profitable customers and effectively beat the competition. Here are just a few topics: · Discover how customers view chain retailers differently than small operations. ·

Detailed Information

Author:T. Scott Gross
Publication Year:2004
ISBN:9780793195190
Pages:227
Language:English
File Size:2.644
Format:PDF
Price:FREE
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