Table Of ContentStrategic IT Governance 2.0
Weinzimer provides industry case studies of companies that have implemented multiple
components of The Strategic IT Governance 2.0 model. These companies successfully lev‑
eraged collaboration between technology and the business to deliver technology projects
that provide the best customer value, improve cost efficiencies, and create a governance
culture across business areas. In his book, you will learn valuable lessons to implement an
innovative governance model for your company.
– Ashley Pettit, CIO, and Senior Vice President,
Enterprise Technology, State Farm
In Strategic IT Governance 2.0, Phil provides a number of exciting case studies of
how CIOs are leveraging technology to innovate and create value. They are following
Phil’s model, building strategic and tactical relationships within the business to drive
technology growth strategies, collaborating with partners to improve customer service
and increase value with process optimization and best practice metrics. Each of these
companies offers a slightly different take on the multiple components of the Strategic IT
Governance 2.0 model; however, these organizations’ collective and individual success
indicates the strength of the components.
– Dawn Kirchner-King, Vice President and Chief Information Officer,
Armstrong World Industries
Today’s business environment is more complicated, creating additional challenges
for the successful execution of strategic enterprise projects. Unless an organization
revisits its governance model, strategic projects are at risk of negatively impacting
business success. So, how do companies succeed in overcoming these obstacles to
improve project success? Strategic IT Governance 2.0: How CIOs Succeed at
Digital Innovation explains how IT executives can take the lead and successfully
drive digital transformation initiatives and associated projects. The book presents
the Strategic IT Governance 2.0 model that focuses on project alignment, process
reinvention, and leadership excellence. It is filled with case studies of the model’s
implementation, giving practical insight into how organizations have successfully
executed digital transformation.
At the very heart of Strategic IT Governance 2.0 is the notion that there must be
a fundamental balance and partnership between the business and IT teams. After
nearly 40 years of working to deliver value through strategic IT, I’ve really only
learned one thing for certain; When business and IT leaders are linked together in
a bond of trust and joint goals, the job is pretty easy, and great things will happen.
Rob Carter, Executive Vice President-FedEx Information Services and
CIO & Co-president, FedEx Services
Reading Phil Weinzimer’s new book “Strategic IT Governance 2.0” is like taking
a masters class from the top CIOs in the world. He has created an engaging and
informative walk through the strategic imperative of governance driving business
and IT alignment to maximize returns for people, processes, and technology. As
IT continues to dominate strategic business portfolios, the timing of Phil’s book
could not be better, and his emphasis on relationships and collaboration is par-
ticularly insightful.
Tom Murphy, Senior VP of IT & University CIO-University of Pennsylvania
As a CIO, I’ve had the advantage of learning from Phil, and several of the CIOs
he profiled in his last book. His frameworks and tools have been invaluable to
my teams and me over the last several years! As we collectively move into the
metaverse, web3, and beyond the world, I do not doubt that Phil’s thinking on
governance will become increasingly important. I encourage you to dig in and dig
deep to avoid costly or disastrous leaps into the future tech for your company and
take out of this the confidence to move forward with authority.
Walt Carter, Chief Digital Officer & CIO, Homestar Financial Corp.
Strategic IT Governance is an essential read for today’s CIO and business leaders.
Phil masterfully shares the experiences of several leaders and brings together the fun-
damental concepts of business value, leadership excellence, IT efficiency, and project/
process excellence. This book is an excellent resource for IT and business leaders as
it lays out a roadmap for collaboration and partnership or leveraging technology as
a part of the enterprise strategy. Phil… you have done it again…great book.
Margaret Brisbane, CIO-Dade County Miami Florida
Phil Weinzimer’s Strategic IT Governance 2.0 is a playbook that defines a methodol-
ogy, tools, and techniques, and numerous case studies for any organization that’s look-
ing to drive customer value by getting the most out of their technology investments.
Christopher G. Burger, Founder & Managing Director of Transform
Weinzimer reinforces the need for company executives to recognize IT Governance
as a major challenge for success in Digital Transformation initiatives. Strategic
IT Governance 2.0 provides great case study examples of CIOs and IT/Business
teams working together that utilized the Strategic IT Governance 2.0 framework,
methodology, and tools, to succeed at digital transformation initiatives.
Tony Salvaggio, CEO, CAI, Inc.
Strategic IT Governance 2.0
How CIOs Succeed at Digital Innovation
Philip Weinzimer
First edition published 2023
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Library of Congress Cataloging‑in‑Publication Data
Names: Weinzimer, Philip, author.
Title: Strategic IT governance 2.0 : how CIOs succeed at digital innovation
/ Philip Weinzimer.
Description: First edition. | Boca Raton : CRC Press, 2023. | Includes
bibliographical references and index.
Identifiers: LCCN 2022018436 (print) | LCCN 2022018437 (ebook) | ISBN
9781032329611 (hardback) | ISBN 9780367342869 (paperback) | ISBN
9781003317531 (ebook)
Subjects: LCSH: Information technology--Management--Case studies. |
Strategic planning--Case studies. | Chief information officers.
Classification: LCC HD30.2 .W4517 2023 (print) | LCC HD30.2 (ebook) | DDC
658.4/038--dc23/eng/20220810
LC record available at https://lccn.loc.gov/2022018436
LC ebook record available at https://lccn.loc.gov/2022018437
ISBN: 978-1-032-32961-1 (hbk)
ISBN: 978-0-367-34286-9 (pbk)
ISBN: 978-1-003-31753-1 (ebk)
DOI: 10.1201/9781003317531
Typeset in Garamond
by SPi Technologies India Pvt Ltd (Straive)
To my loving wife, Lynn, who has been by my side since High School,
nurturing my every whim and sharing a life filled with endless love,
adventurous travels, and appreciating the value of patience.
Contents
Foreword 1: Ashley Pettit ...............................................................................xv
Foreword 2: Dawn Kirchner-King ................................................................xix
Acknowledgments .........................................................................................xxi
About the Author .........................................................................................xxv
1 Introduction ...........................................................................................1
Strategic IT Governance 2.0 Framework ......................................................2
2 The Changing Landscape: The Case for Change ....................................11
Citings .......................................................................................................18
3 Strategic IT Governance 2.0: An Overview ............................................19
Strategic IT Governance 2.0 – A High-Level Overview ..............................22
Business Value Competencies .....................................................................23
Executive Sponsorship and Business and IT Partnership ........................23
Strategic Alignment ...............................................................................25
IT Efficiency Competencies .......................................................................27
Collaboration ........................................................................................27
Process Optimization .............................................................................28
Best Practice Metrics ..............................................................................30
Summary ...................................................................................................31
Citings .......................................................................................................32
4 Digital Transformation Governance Model at Armstrong World
Industries: Introduction ........................................................................33
Citings .......................................................................................................35
5 How Armstrong World Industries Focus on Executive Sponsorship,
Business/IT Partnership, and Strategic Alignment in Governing
Digital Acceleration Initiatives Improved Business Performance...........37
Leveraging the IT Organization .................................................................38
Digital Transformation/Strategic IT Governance at Armstrong World
Industries ...................................................................................................39
vii
viii ◾ Contents
Executive Sponsorship ................................................................................41
Governance Model for Digital Acceleration ...........................................41
Digital Council Members ......................................................................42
Governance Council Key Responsibilities ..............................................43
IT Organization ....................................................................................43
Digital (Focus Area) Steering Committees .............................................43
Business/IT Partnership ....................................................................44
Strategic Alignment ....................................................................................45
How an Idea Becomes a Project–Business Relationship Manager
Assignments ...............................................................................................47
How an Idea Becomes a Project – the Process .............................................49
Project Idea Reviewed and Cultivated ....................................................51
Prioritization, Approval, and Resource Planning ....................................51
Project Initiation ...................................................................................51
A Balanced Approach to Strategic Alignment .............................................51
Chapter Summary ......................................................................................53
Citings .......................................................................................................53
6 How Armstrong World Industries Focus on Collaboration, Process
Optimization, and Best Practice Metrics to Implement Digital
Transformation Projects ........................................................................55
Collaboration .............................................................................................56
Process Optimization .................................................................................57
Project Methodology, Tools, and Techniques .........................................57
Roles and Responsibilities ......................................................................59
Project Administration Structure ...........................................................60
Communication Plan ........................................................................60
Team Documentation ............................................................................61
Project Execution ...................................................................................62
Status Reports/Flash Reports .................................................................62
Issue Log and Dashboard Updates .........................................................63
Project Steering Committee ...................................................................64
Supplier Management ............................................................................64
Supplier/Vendor Classification ...............................................................65
Emerging Supplier/Vendor ....................................................................66
Strategic Supplier/Vendor ......................................................................66
Tactical Supplier/Vendor .......................................................................66
Legacy Supplier/Vendor .........................................................................67
Supplier/Vendor Scorecard ....................................................................67
Meeting Cadence ...................................................................................69
Digital Roadmap ...................................................................................71
Compliance Checklist............................................................................72
Tools for Managing Projects ..................................................................73
Contents ◾ ix
Deliverables: Workplans and Flash Reports ............................................74
Change Request Process ....................................................................76
Project Closing Steps .........................................................................77
Best Practices Metrics .................................................................................78
Benefit Metrics ......................................................................................79
Digital Dashboard .................................................................................79
Digital Dashboard for Each of the Three Digital Initiatives....................80
Chapter Summary ......................................................................................80
Citings .......................................................................................................81
7 How State Farm Transformed Its Governance Process to Improve
Business Success ....................................................................................83
A Historical Perspective ..............................................................................84
The State Farm Digital IT Transformation Journey ....................................86
How State Farm Incorporates Strategic IT Governance 2.0
Competencies to Achieve IT Transformation ..............................................91
Executive Sponsorship/Business IT Partnerships ........................................91
Strategic Alignment ....................................................................................93
Collaboration/Process Optimization ..........................................................99
Best Practice Metrics ................................................................................105
Summary .................................................................................................109
Citings .....................................................................................................111
8 How the State of Georgia Implemented a Governance Solution
Saving Millions of Dollars Each Year ..................................................113
Background ..............................................................................................116
Executive Sponsorship for a New Governance Model ...............................118
Developing the GETS Outsourced Infrastructure
Service Model ..........................................................................................119
GETS Services Platform ......................................................................121
The GETS Governance Model .................................................................122
Executive Governance: Strategic Level .................................................123
Enterprise “G” Governance – Operational Level ..................................123
Workstream ‘g’ Governance .................................................................125
Business/IT Partnership/Collaboration .....................................................126
Strategic Alignment ..................................................................................126
Process Optimization/Collaboration ........................................................129
GETS PMO Organization ..................................................................129
Managing Agency Requirements .........................................................132
Capgemini MSI ..............................................................................132
Capgemini MIS Governance Process ...................................................133
Governance Forums .............................................................................133
Continuous Improvement ...................................................................134
