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Aurona Gerber Knut Hinkelmann (Eds.) Communications in Computer and Information Science 1477 Society 5.0 First International Conference, Society 5.0 2021 Virtual Event, June 22–24, 2021 Revised Selected Papers Communications in Computer and Information Science 1477 EditorialBoardMembers JoaquimFilipe PolytechnicInstituteofSetúbal,Setúbal,Portugal AshishGhosh IndianStatisticalInstitute,Kolkata,India RaquelOliveiraPrates FederalUniversityofMinasGerais(UFMG),BeloHorizonte,Brazil LizhuZhou TsinghuaUniversity,Beijing,China Moreinformationaboutthisseriesathttp://www.springer.com/series/7899 · Aurona Gerber Knut Hinkelmann (Eds.) Society 5.0 First International Conference, Society 5.0 2021 Virtual Event, June 22–24, 2021 Revised Selected Papers Editors AuronaGerber KnutHinkelmann UniversityofPretoria FHNWUniversityofAppliedSciences Pretoria,SouthAfrica andArtsNorthwesternSwitzerland Windisch,Switzerland ISSN 1865-0929 ISSN 1865-0937 (electronic) CommunicationsinComputerandInformationScience ISBN 978-3-030-86760-7 ISBN 978-3-030-86761-4 (eBook) https://doi.org/10.1007/978-3-030-86761-4 ©SpringerNatureSwitzerlandAG2021 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartofthe material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodologynow knownorhereafterdeveloped. Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant protectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthisbookare believedtobetrueandaccurateatthedateofpublication.Neitherthepublishernortheauthorsortheeditors give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissionsthatmayhavebeenmade.Thepublisherremainsneutralwithregardtojurisdictionalclaimsin publishedmapsandinstitutionalaffiliations. ThisSpringerimprintispublishedbytheregisteredcompanySpringerNatureSwitzerlandAG Theregisteredcompanyaddressis:Gewerbestrasse11,6330Cham,Switzerland Preface This volume of Springer, CCIS 1477, contains the revised accepted papers of Society 5.02021,the1stInternationalConferenceonSociety5.01. It is with great pleasure that we write this preface to the proceedings of the First International Conference on Society 5.0 (Society 5.0 2021), held as a virtual forum duringJune22–24,2021.In2022,wehopetheSociety5.0conferencewilltakeplace inSwitzerlandand,giventhesupportforourfirstconference,weareconfidentthatthis multi-andinterdisciplinaryconferencewillgrowintoapremierconferenceseries. The annual conference series is jointly organized by the Universidad EAFIT (Colombia),theUniversityofPretoria(SouthAfrica),UniversityofCamerino(Italy), the Business School of the Shenzhen Technology University (China), the Universiti Malaysia Kelantan (Malaysia), Putra Business School (Malaysia), and the FHNW UniversityofAppliedSciencesandArtsNorthwesternSwitzerland. Society 5.0 can be defined as a human-centered society that balances economic advancementwiththeresolutionofsocialproblemsbyasystemthathighlyintegrates cyberspace(virtualspace)andphysical(real)space.TheaimofSociety5.0istocreate asocietywheresocialchallengesareresolvedbyincorporatingtheinnovationsofthe fourthindustrialrevolution(e.g.,InternetofThings,bigdata,artificialintelligence(AI), and the sharing economy) into industry and social life. The term originated in Japan fromthegovernment’sCouncilforScience,Technology,andInnovation,andittackles many aspectsofsocietylikehealthcare, mobility,infrastructure,politics,government, economy,andindustry. Society 5.0 also involves the enormous opportunities and challenges of the 21st century.Problemssuchasclimatechange,migration,andresourceconsumptionmustbe solvedjointlyandglobally.SustainableDevelopmentGoals(SDGs),suchaspovertyand education,requireinternationalefforts.LessonslearnedfromtheCOVID-19pandemic can have an important impact on dealing with global challenges and crisis situations. Technological advancements and trends for digital transformation should assist us in addressing these global problems. Convergence of cyberspace and physical space can fosternewformsofglobalcooperation.People,things,andsystemsareallconnectedin cyberspace.ResultsobtainedbyAIcanexceedthecapabilitiesofhumansandarefed backtophysicalspace. TheSociety5.0conferenceseries’splanistoincludetheentirerangeofhigh-quality research about these opportunities and challenges as well as showcase solutions. The themeforSociety5.02021was“IntegratingDigitalWorldandRealWorldtoResolve ChallengesinBusinessandSociety.” Wesincerelythankallourorganizers,partners,authors,andreviewerswithoutwhom thisconferencecouldnothavebeenrealized. 1https://www.conference-society5.org/. vi Preface ThisvolumeofSpringer’sCCISseriescontainstherevisedacceptedpapersofSoci- ety 5.0 2021, the FirstInternational Conference on Society 5.02.We are thankful that ourfirstannualSociety5.0conferenceelicitedthesupportitdidduringthischallenging yearwithalltheuncertaintiesduetotheCOVID-19pandemic. We received 54 submissions, which were sent out for review to our Society 5.0 ProgramCommittee(PC).ThePCwascomprisedofmorethan60membersfromacross theworld.EachpaperwasreviewedbyatleastthreePCmembersinarigorous,blind reviewprocesswherethefollowingcriteriaweretakenintoconsideration:relevanceto society5.0,significance, technical quality,scholarship,and presentationthatincluded qualityandclarityofwriting.ForthisSociety5.0CCISvolume,15fullresearchpapers wereselected,whichtranslatestoanacceptancerateof28%. Thank you to all the authors and PC members, and congratulations to the authors whoseworkwasacceptedforpublicationinthisSpringervolume.Wewishourreaders afruitfulreadingexperiencewiththeseproceedings! June2021 AuronaGerber KnutHinkelmann 2https://www.conference-society5.org/. Organization TheannualconferenceseriesisjointlyorganizedbytheUniversidadEAFIT(Colombia), theUniversityofPretoria(SouthAfrica),UniversityofCamerino(Italy),theBusiness School of the Shenzhen Technology University (China), the Universiti Malaysia Kelantan(Malaysia),PutraBusinessSchool(Malaysia),andtheFHNWUniversityof AppliedSciencesandArtsNorthwesternSwitzerland. SteeringCommittee PatrickRenz(Chair) FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland RoselinaAhmadSaufi UniversitiMalaysiaKelantan,Malaysia AhmadShaharudinAbdulLatiff PutraBusinessSchool,Malaysia MarcAeschbacher FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland SaraAguilar-Barrientos UniversidadEAFIT,Colombia CarolinaArdila-López UniversidadEAFIT,Colombia NoorshellaCheNawi UniversitiMalaysiaKelantan,Malaysia FlavioCorradini UniversityofCamerino,Italy ZhuoqiDing Shenzhen Technology University, SZTU Business School,China WanFadzilahWanYusoff PutraBusinessSchool,Malaysia AuronaGerber UniversityofPretoria,SouthAfrica KnutHinkelmannn FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland StephanJüngling FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland GordanaKierans Shenzhen Technology University, SZTU Business School,China HanlieSmuts UniversityofPretoria,SouthAfrica ArieHansVerkuil FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland viii Organization ProgramCommitteeChairs AuronaGerber UniversityofPretoria,SouthAfrica,andCentreof AIResearch(CAIR),SouthAfrica KnutHinkelmann FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland OrganizingCommittee MarcAeschbacher FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland DevidMontecchiari FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland ProgramCommittee AuronaGerber(Chair) UniversityofPretoria,SouthAfrica KnutHinkelmann(Chair) FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland AhmadShaharudinAbdulLatiff PutraBusinessSchool,Malaysia AndreasAbecker DisyInformationssystemeGmbH,Germany MarcAeschbacher FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland SaraAguilar-Barrientos UniversidadEAFIT,Colombia RoselinaAhmadSaufi UniversitiMalaysiaKelantan,Malaysia LuisAlvarezSabucedo UniversidadedeVigo,Spain LuisAnidoRifon UniversidadedeVigo,Spain DimitrisApostolou UniversityofPiraeus,Greece CarolinaArdila-López UniversidadEAFIT,Colombia DominikBork TechnicalUniversityofVienna,Austria FlavioCorradini UniversityofCamerino,Italy NoorshellaCheNawi UniversitiMalaysiaKelantan,Malaysia ZhuoqiDing Shenzhen Technology University, SZTU Business School,China SaidEasa RyersonUniversity,Canada SunetEybers UniversityofSouthAfrica,SouthAfrica WanFadzilah PutraBusinessSchool,Malaysia Hans-GeorgFill UniversityofFribourg,Switzerland StellaGatziuGrivas FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland MarieHattingh UniversityofPretoria,SouthAfrica DikkiIndrawan IPBUniversity,Indonesia MohammadIsmail UniversitiMalaysiaKelantan,Malaysia StephanJüngling FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland Organization ix MuhammadKhalique UniversitiMalaysiaKelantan,Malaysia MichaelKaufmann Lucerne University of Applied Sciences and Arts, Switzerland GordanaKierans Shenzhen Technology University, SZTU Business School,China EmanueleLaurenzi FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland HugoLotriet UniversityofSouthAfrica,SouthAfrica JohannesMagenheim UniversityofPaderborn,Germany AndreasMartin FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland MachdelMatthee UniversityofPretoria,SouthAfrica HeikoMaus GermanResearchCenterforArtificialIntelligence (DFKI),Germany SitiZaitonMohdHashim UniversitiMalaysiaKelantan,Malaysia AndreaMorichetta UniversityofCamerino,Italy MohidZulkifliMuhammad UniversitiMalaysiaKelantan,Malaysia RennieNaidoo UniversityofPretoria,SouthAfrica GaneshNathan FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland YukthamaraniPermarupan UniversitiMalaysiaKelantan,Malaysia EdyPortmann UniversityofFribourg,Switzerland UlrichReimer EasternSwitzerlandUniversityofAppliedSciences Switzerland,Switzerland PatrickRenz FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland NurAinAyunniSabri UniversitiMalaysiaKelantan,Malaysia ErikSchkommodau FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland HanlieSmuts UniversityofPretoria,SouthAfrica UrsulaSury Lucerne University of Applied Sciences and Arts, Switzerland,Switzerland RainerTelesko FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland BarbaraThoenssen FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland JudyvanBiljon UniversityofSouthAfrica,SouthAfrica AltavanderMerwe UniversityofPretoria,SouthAfrica LudgervanElst GermanResearchCenterforArtificialIntelligence (DFKI),Germany ArieHansVerkuil FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland HolgerWache FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland SilkeWaterstraat FHNW University of Applied Sciences and Arts NorthwesternSwitzerland,Switzerland

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