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Services Marketing: Concepts, Strategies, & Cases, 4th Edition PDF

484 Pages·2010·7.099 MB·English
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by K. Douglas Hoffman, John E.G. Bateson| 2010| 484 pages| 7.099| English

About Services Marketing: Concepts, Strategies, & Cases, 4th Edition

Hoffman and Bateson's SERVICES MARKETING: CONCEPTS, STRATEGIES, AND CASES examines the use of services marketing as a competitive tool from a uniquely broad perspective. The book explores services marketing not only as an essential focus for service firms, but also as a source of competitive advantage for companies that market tangible products. As a result, real-world examples throughout the book feature a wide array of businesses representing a variety of industries both within and beyond the nine service economy supersectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services." The Fourth Edition of this proven book draws on cutting-edge data to cover important current issues such as business-to-business services, technology, and the global market, giving you valuable insights and skills to help you understand--and succeed in--today's business environment.

Detailed Information

Author:K. Douglas Hoffman, John E.G. Bateson
Publication Year:2010
ISBN:9781439039397
Pages:484
Language:English
File Size:7.099
Format:PDF
Price:FREE
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