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About Research Paper TQM
This document summarizes the key aspects of applying Total Quality Management (TQM) principles to libraries. It discusses the need for quality management in libraries due to economic pressures and user expectations. The core components of TQM for libraries include total commitment from leadership, customer-driven service, team management, training, continuous improvement, empowering staff, and using measurement and analysis techniques. Key elements of the TQM process for libraries are focusing on user expectations, developing quality metrics, identifying root causes of issues, effective communication, motivating employees, training for quality, and implementing quality improvements. Overall, the document advocates for libraries to adopt TQM practices to help improve services, ensure quality remains high, and better meet the needs of library users
Detailed Information
| Author: | ['DrRam Singh Kamboj'] |
|---|---|
| Publication Year: | 2014 |
| Pages: | 6 |
| Language: | English |
| Format: | |
| Price: | FREE |
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