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About Quality System in Slovenian Hotels PDF
This document discusses the development of a quality service system for small independent hotels in Slovenia. It first reviews literature on quality systems in the hotel industry and identifies some key issues with existing models. Specifically, it finds that established quality systems like ISO are often ineffective for tourism companies, particularly small businesses, because they require too much documentation and do not significantly impact guest quality perceptions. The document then outlines previous research conducted in Slovenia that assessed organizational service gaps in hotels. It found the biggest problem was a lack of defined service specifications. To address this issue, the paper details how a new quality system for small Slovenian hotels was developed through 30 workshops with hotel managers. The goal of the new system is to provide practical guidance for small hotels to improve
Detailed Information
| Author: | ['annycalderon'] |
|---|---|
| Publication Year: | 2013 |
| Pages: | 10 |
| Language: | English |
| Format: | |
| Price: | FREE |
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