Process Consultation Revisited: Building the Helping Relationship

276 Pages·1999·6.44 MB·English

by  Edgar H. Schein

ADDISON
·OSRDfl fS
•
WESLEY
ProcesCso nsultatiRoenv isited
BuilditnhgeH elpiRnegl ationship
Edgar HS.c l1ein
SloaSnc hoooflM a nagenient
Massachusettso fTI encshtniotluotgey
ADDISON-WESLEY
..,,,�..,,,
An imprionftA ddisoWne sleyL ongmanI,n c.
ReadingM,a ssachuset•tMse nloP arkC,a liforn•iNae w York• HarlowE,n gland
Don MillsO,n tari•o Sydney• MexicoC ity• Madrid• Amsterdam
ExecutiEvdei toMri:c haeRlo che
AssistaEndti toRru:t hB erry
ProductiSounp ervisLooru:i Cs. B runoJ,r .
SenioMra rketinMgan ager: JDuolwinas
Senior MarkeCtoionrgd inatJoory:c eC osentino
PrinBtu yerS:h eilSap inney
Compositiaonnd P repreSsesr vicPerse:- PreCsos. I,n c.
Printaenrd BindCeoru:r ieWre stford
CoverP rinteLre:h igPhr ess
Thisb ooki s in Adthdies on-WeslSeeyr ieosn Organization
Development.
ConsultiEndigt orEsd:g ar HS.c heiann dR icharBde ckhard
Copyrig©h t1999b yA ddisoWne-slePyu blishiCnomgp any,I nc.
Allr ighrtess erveNdo. p arotf t hipsu blicatmiaoyn b er eproduced,
storeidn a retriesvyaslt emo,rt ransmititnea dn,y f ormo rb ya ny
meanse,l ectromneicch,a nicaplh,o tocopyirnegc,o rdionrgo ,t herwise,
withoutth ep riowrr ittpeenr missioofnt hep ublishPerri.n teidn the
UniteSdt ateosfA merica.
LibraroyfC ongresCsa taloginPgu-bilni-catDiaotna
ScheiEnd,g arH .
Procescso nsultatrieovni sitbeudi:l ditnhgeh elpirnegl ationship
IE dgarH .S chein.
p. cm.
ISBN0 -201-34596-X
1. Businecsosn sultan2t.Ss o.c iapls ychologIy.T. i tle.
HD69.C6S2831 998
658.4' 6-dc12 98-24926
CIP
14 15 16 181 71 9 BKM BKM 0987
SerieFso reword
TheA ddisone-sWleSye rioensO rganizaDteivoenl opmoernitg iniantt ehde
lat1e9 60wsh ena n umbeorfu sr ecognitzheatdth rea pidglryo wifnige olfd
"OD"w asn otwe luln derstoorwo edl dle finWeed a.l sroe cognitzheatdth ere
wasn oo ne OpDh iolsophhye;n coen,e c oulndo ta tt hatti mwer itae t ext­
booko n tthhee oarnyd p ractoifcO eD ,b uto nec oulmda kec lewahra vta ri­
ousp ractitiwoenreed rosin ugn der ltahbaetSl o. tohrei gisniabxlo okisnt he
OD Serileasu nchwehda tb ecamae c ontinueinntge rprtihseee s,s enocfe
whicwha st oa llodwi fferaeuntth otross p eak tfhoerm selrvaetsh er ttoh an
summariuzned eorn eu 1nbrewlhlaatw a so bviouasr layp idglryo wianngd
highdliyv erfsiee ld.
By tehaer l1y9 80OsD, wagsr owibnygl eapasn db oundasn de x­
pandiinngt aol l koifno drsg anizatairoeanasan ldt echnoloogfii netse rven­
tioBny.t hitsi mem,an yt extboeoxkiss ttehdat tt iedc atpot ucroer ceo ncepts
in the bfuitwe el df,e lt thata nddii nvneorvsaicttoiyno tni ntuoe dtb he ei nore
saliaesnpte cotfOs D .A ccordinogulrsy e,r iheasde xpandteond i netteietnl es.
Asw em ovedi nttoh e1 990wse,b egatnos ee sormeeac lo nvergence
int heu nderlyaisnsgu mptoifoO nDs. Awse o bserved dihfofwe rpernotf es­
sionawlorsk iinngd iefrfenkti ndosfo rganizaatnidoo cncsu paticoonma­l
munities made twhees iarwt hcawates w eesr,se tillf rofmah ra vians gi ngle
"theoroyfo" r ganizatdieovneallo pmYeentt,. scoomm.meo np remisweesr e
surfacWien bge.g an seteop atteirnn sw hwaatsw orkianngd w hawta s not,
andw ew erbe ecomimnogr ea rticualbaotuteth espea ttse.rWen alssot arted
tov ietwh fei eolfdO D asi ncreascionngnleyc ttoeo dt heorr ganizasticoin­al
enceasn dd isciplsiunceahss i, n formatteicohnn olcoogoyr,d inatthieoonr y,
ando rganization theory.
Int hee arl9y0 sw,e addseedv ernaelwt ittloet sh eO D Seriteosd e ­
scriibmep ortnaenwtt hemeCsi:a mpaT'otsa l Quiallltiurtysa ttehsie m portant
lintkoe mployienev voelmenitnc ontinuiomupsr ovemJeonhta;n seetan.l .'s
LeadiBnugs inTeesasm se xplotrheeis m portaarnetno afe lectrionnfiocr ma­
tiotno oflostr e amworTkj;o svolThde'C so nlfict-PoOsrgiatinviez asthioowns
iii
SeriFeosr eword
iv
howc onflmiacnta gemecnatnt urcno nfliincttco o nstrucatcitvieoa nn;d
HirschhoMrann'asg iinntg h Nee wT eam.E nvironmbeunitl ds btroig drgoeusp
psychodyntahmeiocr y.
In tmhied 1 990wse, c ontintuoee dx ploermee rgitnhge n1weist h
fourre visiaonndts h renee wb ookBsu.r kteo ohki hsi ghsluyc cesOsrfgualn i­
zatiDoenv eloprinnetnnoet w r ealms witchu rmroearnnetd e xpandceodn ­
tenGta;l braith uapnddea ntalerdg ehdi csl astshieco orfyh owi nformation
managemelnitea stt hehe arotfo rganizadteisoinwg int hhi s needwi tiofo n
Competiwnigt Fhel xibLlaet erOarlg naizatiaonndDs y;e rw rotaen i mpor­
tantth ierddi tioofhn i csl asbsoiock T,ea mB uildiInnag d.d itiRoans,ho frd
andC oghlainnr toducedi mtphoer tacnotn ceopftl eveolfso rganizational
complexiatb ya saifsos ri ntervetnhteiooirnny t hebioro kT heD ynamiocfs
OrganizatLieovnealilsn C; r eatLianbgo ra-nMagemPeanrtt nersWhoiopds­,
wortahn dM eekt akues i nttoh cer itirceaallo mfh owO D canh elipn l abor
relationasr-eatanh ahta sb ecomien creasiimnpgolryt aasnp tr oductiisv­ity
suebse comcer itifcoargl l obcaolm .petitiIvneI nnetsesg;r aStterda tegic
Changaeu,t hoWrosrl eyH,i tchainndR ossp oweurlfldye monsttehr oawt he
fieolfd OmDu sbte l inkteod tfhiee olfds tratbeygr ye viewtihnerg o loef
OD ate acsht agoeft hes tratpelgayn nianndgi mplementpartoicoenas nsd;
fianllayu,t hoArrsg yrainsdS chopnr ovidaenid n 1porltianntktoo rganiza­
tionlaela rniinna ng e wv ersiooftn h ecilra sbsoiocke ntitOlregda nizational
Learnill:n Tgh eorMye,t hoadn,d P ractice.
Now, waesc ontitnout eh inakb outth ef ieolfdO D andw hati tw ill
ineainnt he2 1scte ntuwrey h,a vaed desde vertailt tlheasrt e fltehcgetr woing
connectbieotnwse tehnoe r igicnoanlc epotfs OD anwdi dtehrrea ngoef the
applicaotfit ohnessc eo ncepRtusp.e rCth isholbmo'oskD eveplionNge twork
OrganizatLieoanrsn:fir onmgP ractaincdeT heoreyx,p loarnedsi lsltuart.se
thlei nbke tweOeDn andb uildcionmgm uninteyt worIknst .h enierw b ook
callDeida gnosingC haanngdi Onrgg naizatiCounlatlu Craem,e roann d
Quinenx ploorneem odealn dt echnioqfhu oew t og eta tt hec ruccioanlc ept
ofc ultuarnedh owt om aket hicso ncerpetl evfaontrt h ep ractitFiionnaelrl. y,
thet hemoef p rocecsosn sulthaatsir oenma inceedn trianOl D ,a ndw eh ave
found thcaotn tiitnt uoeb ser elevianna t v arieotfhy e lpisnigt uatIino ns.
ProcesCso nsultaRteivoins iBtuelidd:i ntghH ee lpiRnegl ationSschhiepi,n
hasc ompletreelvyi saenddu pdattehdic so ncebpytf ocusoinnp gr ocecsosn ­
sualttioansa genemroadleo lf t hhee lpipnrgo cehsisns;e wv olumpeu ltlos­
gethne1ra tefrrioa1plnr eviwooursk a nda lsaod dnse wc oncepatnsdc ases.
Our seorniO ersg anizaDteivoenl opmneonwti nucdleosv etrh irttiy­
tleWse. w ilclo ntitnouw ee lcomnee wt italnedsr evisiaosn swe ex plotrhee
variofurso ntoiefor rsg anizadteivoenl opmaenndit d enttihfeym etsh aatr e
relevtaont th ee ver mdoirfefi cuplrto bloefmh elpionrgg anizattoir oen­s
maienf fectiinav nei ncreastiunrgbluyle ennvti ronment.
NewY orkN,e wY ork RichaHr.dB eckhard
CambridMgaes,s achusetts EdgaHr. S chein
OtheTri tlients h eO rganization
DevelopmSeenrti es
Diagnosianngd C hanginOgr ganizatioCnualutlr e
Ki1n S.C a1neraonndR oberEt. Quinn 199(90 -210-33871-8)
Thibso okh elpmsa nagecrhsa,n gaeg entasn,ds choltaoru sn derstdainadg,­
nosea,n df aciitlatthece h angoefa no rgainzaticounul'rtsei no rdetroe nhance
itesf fectivTehneea sust.h oprrse setnhtr efeo rno1fsa ssainsctfeo rr eaders:
(1 )v adlaiteidn rsutmenftosdr iagnosoirngga nizatciuolntaualrn ed manage­
mentc ompeten(c2ya), t heoretfircaamle worku nfdoerr stanodrignagni za­
tioncaull tuarned(, 3a) s ystemasttriact aengdyi nethodofloorcg hya nging
organizatciuolntaualrn edp ersobneahla ovriT.h itse xitsa w orkboionkt hat
readecrasnc 01nplettheie n strumaenndpt lso tth eoiwrn culptruorlfeeii nt he
booki tseTlhfe.yc ana lsuos et het exatsa r esourfcoreu nderstanadndi ng
leadianc gu ltucrhean gper ocess.
DevelopiNnetgw orOkr ganizatioLnesa:r nifnrgom Theorayn dP ractice
RuperF.t C hisholm 199(80 -201-87444-X)
The interorganneitzwakot irisro anpaild ly ena1se kraeg yit nygpo ef o rgani­
zatiaonnd,t hiei nportoaftn hcneee twoirske xpectteoid n cretahsreo ughout
the2 1st cenTthuirtsye .xc to vetrhsep roceosfds e veloptihnegsc eo mplex
systeTnh1esa .u thuosre isn -edptdhe scripatnidao nna lybsaisse odn d irect
involvewn1iettnhht r edei vernseet wortkois d enytc irfitical oafts hpdeee c­ts
velop1npernotc eHsese .x plarienlse vcaonntc epatnsd approipnreitahtoed s
andp ractictehsce o innt eoxfdt e veloping thneestew otrhakrnsedh,e e a lso
identitfeikne esyl earnidnegrsi vferdo 1hni dsi ercitn volvenw1iettnhht de e ­
velopmeprnotc ess.
OrganizatiLoenaarln iInIg :T heoryM,e thoda,n dP ractice
ChriAsr gyrainsdD onalAd.S chon 199(6 0-2019-8632-6)
Thitse xatd dreshsoewsb usinfeisrsm gso,v ernmennotns-,g overnronre­ntal
ganizatsicohnoso,hl esa,l ctahr se ystermesg,i oannsdw, h olnea tionnese tdo
adapttoc hangienngv ironmdernatwls e,s sofnrsop ma sstu ccesasnedfs a ilures,
deteacntd c on-etchtee I Toorfts h pea satn,t iciapnadt er estpooi nmdp ending
threactosn,d uecxtp erimeenntgsa,gi enc ontinuiinnngo vatainodbn u,i alndd
realiimzea geosf dae sirafbutluerT eh.e riesa v irtcuoanls seuntsh awte aarlel
subjteoc t" al earniinmgp eratainvde ,ti"hn ae c ademnyol estsh ainn twhoer ld
ofp ractiocreg,na izatiloenaarln hiansbg e comaen i deag oiondc urrency.
IntegraStterda teCghiacn g:eH ow OD BuildCso mpetitAidvvea ntage
ChristoGp.hW eorr leDya,v iEd. H itchin, 199(60 -201-85777-4)
andW alteL.rR oss
Thibso oki s absoturta tecghiacn gaen dh owf irnc1asn i mprovet heir
perfmoarncaen de ffeicvteneIstsus.n iqcuoen tribiutsii ndo ens cribhionwg
v
vi OtheTrit lest hiOenr ganizatDieovne lopmSeenrti es
orgnaizatdieovne lopmpernatc tnietricsoa na ssiisntt h ee fforStt.r ategic
changiesa t ype oorfg anizacthiaonngt eh arte aliagnno sr ganizasttiroant'­s
egys,t ructaunrdpe r ocewsist haig ni vecno mpetictoinvtee Ixtit s.s ubstantive
ands ysteamnidct herefdoifrfrees f romt raditional odregvaenliozpartritoenn t
thaptr oduciensc remeinmtparlo vemeandtdsr,e sosnelsoy n es ysteamta
timoer, doneosti ntetnodi ncrefarisme- lepveerlf ormance.
TeanBiu ildinCgu:r renIts sueasn dN ew AlternatiTvherisdE, d ition
WilliGa.mD yer 199(50 -201-62882-1)
One otfh em ajodre velopmiennt thsfe i eolfdo rgaznaitiroend eshiagsn been
thee 1nergeonfsc ee lfe-cdtierwdo rkt eamTsh.i bso oke xplahionwst earns
arem osstu cceuslws hfent htee ab1enc omepsa rotf tchuel tuarneds tructure
or systeo1fnt sh eo rgnaizatiIotd ni.s custsheens 1 ajnoerw t renadnsd em ­
phasitzheedse greoefc 01nmit1ntehnamtta nagearnsdm embermsu sbt ring
tot het eam-ibludipnrgo cse.Is ti sw rittfeonmr a nagearnsdh umanre source
proefssionwahlows a ntto d evelaom po res ystempartoigcr oafmt eabmu ild­
ingi nt heoirrg anizaotri ownou rnki t.
CreatinLga bor-aMnagemePnatr tnerships
WarneP.r W oodworatnhd C hristoBp.hM eere k 199(50 -201-58823-4)
This bboeogki wnist ahc alflo crh angitnhges ocialp oalnidt biacrarli ers ex­
istiinnug n ioniwzoerdk settienmgpsh aasnidtz hecesr itinceeafdlo urn ion­
rnanage1cnoeonpte raitnit ohnpe r esecnotn teoxfit n ternatcoimopneiattl ioItn .
demonstrtahtseeh si ffrto mc onfrontautniioonna-lm anagreerlnaetnito nships
towarmdo ree ffectiavned possiytsitveeom fsc olbloaratiIotin sw.r ittfeonr
hun1arne sourmcaen agemeanntd i ndustrreilaalt imoannsa gearnsd s taff,
unioonffi ciaplrso,f essairobniatlr aantdo1 rnse diagtoovresr,n moefnfti cials,
andp rofesasnodrs st udeinntvso livnetd h set udoyfo ragnizatdieovleno pment.
OrganizatiDoenv elpomentA: P rocesofsL earning
andC hanginSge,c onEdd ition
W.W arneBru rke 1994( 0-201-50835-4)
Thitse xptr oviadc emsn prehensive oofvt ehrefv iieeolwfdo rganizadtei­on
velopmeWnrti.t tfeonrm anageerxse,c utiavdemsi,n istrpartaocrtsi,t ioners,
and studtehnibtsos o,kt akesi nad-ne ptlho oakt o rganizadteivoenl opment
witpha rticeu1lnaprh aosnti hsei mpo11ancoefl earnainndgc hangTeh.ea u­
thonro to nldye scritbheebs a sitce neotfsO D, bhueta lsloo okastO D asa
changiena no rgnaizaticounl'tsuF rrea.m eworksm oadnedll si kteh eB urke­
Litwmiond e(lC hapt7e)ra, s w elals n umerocuass eex amplearse,u sed
throughtohubeto ok etnoh antchere e adeurn'dse rstanodfti hnepg r inciples
andp ractiicnevso livnel de adianngdr nanagoirngga nizatcihoannagle .
Competinwgi tFhl exibLlaet erOarlg anizatioSnesc,o nEdd ition
JayR .G albraith 199(40 -201-50836-2)
Thibso okf ocusoensc reatcionmgp etiatdivvaen tbaygb eu ildai lnagt eral
capbaily,it thereebnya bliafn igr tmo r espofnlde xiibnal ny uncertain world.
Other Tiintt hlOeer sg naizatDieovne lopnSieernite s vii
The book adidrnetsesrensa tciooonradli naatnidco rno ss-buscionoersdsi na­
tion weasla ls t heu suaclr osfsu-nctieofnfaolr Ittis s.u niquienc overing
botchr osfsu-ncti(olntaaelro arlh orizonctoaolr)d inaatsiw oenla,ls i nterna­
tionaanldc orporiastseu es.
TheD ynamicosfO rganizatiLoenvaell s:
A ChangeFr a1newofrorkM anagerasn dC onsultants
NicholSa.Rs a shfoarnddD aviCdo ghlan 199(40 -201-54323-0)
Thibso oki ntrodtucheeisd etah afto,rs uccescshfaunlg teoo ccuorr,g aniza­
tionianlt ervenhtaivoteno bs e c oordinaactreodts hsem ajolre veolfis s sues
thaatl olr ganizaftaicoIenn.s d ivildeuvaeltl e,a ml eveiln,t er-luenvieatln ,d
organizatlieovnieaslls uesi daernet iafnidae nda lyzaendd, the okfii nnd­s
tervenatpiporno prtioa teea cha rlese pveelllo eudt .
TotaQlu alitAy U:s er'Gsu idfeo rI mplementation
DanC iampa 199(20 -210-549l9)2 -
Thiiss a book tdhiarte catdldyr estsheecs h alleonfgh oew t om akeT otal
Qualiwtoyr ki na p ractincoa-ln,o nsewnasyTe.h ec ompanitehsaw ti ldlo m­
inamtaer keitnst hfeu tuwriel blet hosteh adte livheirgqh u alictoym,p eti­
tiveplryi cperdo ducatnsds ervijcuesw th ent hec ustomw.earn ttsh e1ann di n
aw ay tehxacte etdhsec ustorn'1esex pectatTihoevn esh.i cblywe h icthh ese
co1npan1nioevset ot hastt agiesT otal Quality.
Managinign t heN ew Tea1Enn vironmeSnkti:l lTso,o lasn,d M ethods
LarrHyi rschhorn 1919( 0-2-0512503-·8)
This tiesdx ets ignteohd e lmpa nagteh tee nsiaonndsc 01nplexittiheaastr ise
for1 nanagseeresk itnogg u ide empliony teaee as1e nn vironmBeanste.od n
ani nteracvtiidveceoo urdsee veloapteI dB M,t het extta kens1 aneargss tep
bys tetph routghhpe r oceosfbs u ildait nega amn da uthoriizttio an cgw th ile
thelye artnos tebpa cakn dd elegaStpee.c iifsiscu aedsd resisnecdl uhdoew
tog ivaet ea1snt ructuret,of ahicolwit eti atbsa sipcr ocesasnesdh, o wt oa c­
knowleddgiefe frencienrs e lationasmhoinpgs tmeeamnb1e rasn db etween
thren anaagnedr inditveiaidmnue amlb ers.
LeadinBgu sineTsesa niHso:w TeamsC anU seT echnoogly
andG roupP rocesTso. oslt oE nhanceP efrormance
RoberJto hansDeanv,i d SibbetBte,n sSounz,y n1 99(10 -21-052829·-0)
AlexMiaar tiRno,b erMti ttmaann,dP auSla ffo
·
Whatt echnoloortg oyo lssh ouolrdg anizadteivoenl opmpeenotp olret eam
leaders ahtta hveeci orm n1annodw,a nd tihnfe u turTeh?i tse xetx plotrhees
intersecotfit oenc hnolaongdby u sinteesasm asn ,e wa ndl argeulnyhc arted
aretah agto ebsy s everlaalb eilnsc,l ud"ignrgo upware"·-tah aettne cromm ­
passebso tehl ectraonndin co nelecttrooonlfisoc rt eamTsh.i iss t hefri st
booko fi tksi nfdr omt hfe iedleds cbriing wwhoartk fso br usinteesasi annsd
whadto enso t.
viii OtheTrit leisn tOhregn aizatDieovne lopmSeenrti es
TheC onfilcto-sPitei Ovrganizaotni:S timulaDtiev ersaintdyC reatUen ity
DeanT josvold 1991( 0-2105-1485-0)
Thibso okd escrihboewsm anagearnsde mployeceasn ucsoen fltiofc itn d
cornmognr ounsdo,l vper obleamnsd,s trengmtohreanl aen dr elationships.
Bys howihnog ww ell1-annagceodn fliincvgtoi rataensde mpowetresa 1ns
ando rganizattihoen st,e xt demhoonwsc tornaftleiissc tv itaal c omf­or
panyc'osn tinuiomupsr ovemaenndt increased caodmvpaenttiatgiev. e
Changbe yD esign
RobeRrt.B lakJea,n Ser yglMeoyu ton, 1989( 0-201-50748-X)
andA nneA dan1Msc canse
Thibso okd eveloaps sy stemaatpipcr oatcooh r ganizadteivoenlo pmaenndt
providreesa dewrist h rililcuhs tratoifco onhse repnlta nncehda ngTeh.e
book1 nvolvteess tienxga,m inirnegv,ii nsga,n ds trengntihncego nceptual
fonudatioinno sr detroc reasthea rpceorr porfaotceu asn di ncerasepdr e­
dictaboifls iutcyc esosrfgualin zatdieovne lopment.
Powera ndO rganizatiDoenv elpornellt:
MobilizPionwge rt oI mpleemntC hange
LarrEy.G reinaenrdV irigniEa.S chein 198(80 -21-012185-9)
Thibso okf orgaensi mportcaonltl aboraaptpirvoeab ceht ween two opposing
ando ftecno ntradiacptporroya cthoe sm anageOmDe nptr:a ctitiwohnoe rs
espouas "em orheu manew"o rkplawciet houuntd erstantdhiepn ogl itical
realiotfgi eest titnhgi ndgosn ea,n dp raicctinmagn agewrhso eflec omfort­
ablwei tpho webru tov erlotohker o loefh umanp otentiinca oln tribtuot ing
positrievseu lts.
DesigniOnrgg anizatifoornH si ghP erformance
DaviP.d H anna 1988( 0-201126-931-)
Thibso oki st hef irtsot giinves iignhttto h aec tuparlo cesysoeusc anu set o
transloartgea njzatcioonncaelp tsb oitnttoom. -ilmipnreo vemenHtasn.n a's
"how-taop"p roaschho wnso to nltyh seu ccesmsfeutlh oodfsi netrvention,
buatl stoh pel anbse hitndh em andc otrhree sponrdeisnugl ts.
ProcesCso nsualttioVno,l u11n,eS econEdd itni:o
ItRso lei nO rganizatiDoenv elopmeSnetc,o nEdd ition
EdgaHr. Schein 1988( 0-21-006736-6)
How caasn ituabteij onnf luencedw oirnk ptlwhaeic et hotuhted ireucsteo f
poweorr f ormaalu thorTihtiybs?o opkr esetnhtceso rteh eoretfiocuanld a­
tioannsd b asipcr espctriiofnoser ff ectimvaen agement.
OrganizatiTornaanlsi iotnsM:a naginCgo mpleCxh angeS,e conEdd ition
RichaBredc khaarnddR eubeTn.H anis 1987( 0-21-010887-9)
Thibso okd iscustshecesh oic1ensv olviendd e velopai1 nnagn age1nseynst­
te1anp proprtioat thee "transitIitoa nl sdsoit sactues.cs"oe 1sn mitmt.oe nt
OtheTri tlients h e OrganiDezvaetliooepnnm Ste ries
ix
changoer,g anizatciuolntaualrn edi, n creaasnidnm ga intaipnriondgu ctivity,
creatiavnidti yn,n ovation.
StreaAmn alysAi sP:ow efrulW ay toD iagnose
andM anageO rganizatioCnhaaln ge
JerrIy.P orras 1897( 0-201-05693-3)
Drawinogna c onceptfuraalm ewotrhkah te lptsh er eadteorb ettuenrd er­
stanodr ganizatthiiobsno so,ks howhso wt od iagnofsaei liinnog rsg aniza­
tionfaunlc tionainndhg o wt op laanc omprehensseiotvf ae c tionnese detdo
changteh oer agnizatiinotanom oree ffectsiyvset em.
ProcesCso nsultatVioolnu,m IeI L:e ssofnosr M anagerasn dC onsultants
EdgaHr. S chein 1987( 0-2-0016744-7)
Thibso oks howtsh ev iabiolfit thyep rocecsosn sultmaotdieoflno wro rking
withhu mans ysteLmisk.Se c heifni'rsvs otl umoenp rocecsosn sultatthieo n,
seconvdo lumfeo cusoenst hem oment-to-1nboemheanvtio oftr h em anager
orc onsulrtaatnhtte hra tnh de esiogfnt hOeD prognr.a1
ManaginCgo nfcltiI:n trepersonDaila logue
andT hird-ParRtyo lesS,e conEdd iiton
RichaEr.dW alton 1987( 0-2100-8859-2)
Thibso oks hows htooiw m plemaed nita gluoea pproatcoch o nflmiacnta ge-
1nenIttp. r eseanf trsa mewofrokdr iagnosriencgun rgrc ionfliacndts su g­
gestsse verbaals iocp tiofnoscr o ntrololrri ensgo lvtihnegm .
Paya ndO rganizatDieovne lpoment
Edwar.Ed. Lawler 1918( 0-2100-3990-7)
Thibso oke xan1itnheiesm portraonltteh arte warsdy stepmlsa iyn o rganiza­
tiodne velopmeefnfto rBtysc .0 1nbineixnagm plaensds peciicrf ecommen­
datiownist cho nceptmuaatle riiatol r,g anitzheevs a riotuosp iacnsd p uts
thetinn taot otsayls tepmesr specStpievcei.pf aiyca pproacshuecsah s g ain­
sharisnkgi,l als-epbda ya,n df lexibbelnee fairteds i scusasnedtd h,e iimrp act
onp roductainvdit thyeq ualioftw yo rkl ifea niasl yzed.
WorkR edesign
J.R ichrdaH ackmaann dG regR .O ldham 198(00 -21-002779-8)
Thibso oki sa comprehencseilavrel,wy r ittsetnu doyf w orkd esiagsna
stratfeogpry e rsonaanldo rganizatcihoannagLlei .n kitnhge ory parnadc ti­
catle chnoloigtdi eevse,l otprsa ditainodna allt ernaatpipvreo acthowe osr k
desitghna t bceanne fbiotti hn dividaunadol rsg ainzations.
OrganizatiDoynnaalm icDsi:a gnosainsd I ntervention
JohPn. K otter 1978( 0-201-03890-0)
Thibso oko ffemrasn agearnsdO D speciala pioswtesr fmuelt hoodfd iag­
nosionrgg anizatpiroonballea mnsdo fd ecidiwhnegn w,h erea,n dh owt o