PHR / SPHR: Professional in Human Resources Certification Study Guide

790 Pages·2012·10.27 MB·English

by  Sandra M. Reed

Table of Contents
Title Page
Copyright
Publisher's Note
Dedication
Acknowledgments
About the Authors
About the Technical Editors
Introduction
About Human Resource Certification
Why Become Certified?
How This Book Is Organized
How to Use This Book and the Additional Study Tools
Assessment Test
Answers to Assessment Test
Chapter 1: Certifying Human Resource Professionals
The Human Resource Profession
Development of the Human Resource Body of Knowledge
The Test
Summary
Chapter 2: Core Knowledge Requirements for HR
Professionals
Needs Assessment and Analysis
Third-Party Contract Management
Communication Skills and Strategies
Documentation Requirements
Adult Learning Processes and Learning Styles
Motivation Concepts
Leadership Concepts
Project Management Concepts
Diversity Concepts
Human Relations Concepts
HR Ethics and Professional Standards
Human Resource Technology
Qualitative and Quantitative Analysis
Change Management
Job Analysis and Description
Employee Records Management
Interrelationships Among HR Activities
Organizational Structures
Environmental Scanning Concepts
Employee Attitude Assessment
Basic Budgeting and Accounting
Risk Management
Summary
Exam Essentials
Review Questions
Chapter 3: Business Management and Strategy
Organizations
Strategy
Strategic Management
Legislative and Regulatory Processes
Corporate Governance
HR Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Chapter 4: Workforce Planning and Employment
Federal Employment Legislation
Strategic Workforce Planning
Staffing Programs
Organization Exit/Off-Boarding Processes
Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Chapter 5: Human Resource Development
Federal Employment Legislation
Organization Development
Talent Management
Performance-Management Programs
Performance Appraisal
Unique Employee Needs
Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Chapter 6: Compensation and Benefits
Total Rewards Defined
Compensation
Benefits
Payroll
Communicating Compensation and Benefits Programs
Executive Compensation
Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Chapter 7: Employee and Labor Relations
Federal Employment Legislation
Employee Relations
Dispute Resolution
Labor Relations
Union Organization
Union Avoidance Strategies
Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Chapter 8: Risk Management
Risk Identification
Risk Assessment
Risk Management
Metrics: Measuring Results
Global Considerations
Summary
Exam Essentials
Review Questions
Appendix A: Answers to Review Questions
Chapter 2: Core Knowledge Requirements for HR Professionals
Chapter 3: Business Management and Strategy
Chapter 4: Workforce Planning and Employment
Chapter 5: Human Resource Development
Chapter 6: Compensation and Benefits
Chapter 7: Employee and Labor Relations
Chapter 8: Risk Management
Appendix B: Case Study: Where the Green Glass Grows
The Company
The Customer
Exercises
Answer Key and Additional Exercise
Appendix C: Federal Employment Legislation and Case
Law
Legislation and Case Law Summary
Additional Cases
Appendix D: Resources
Business Management and Strategy
Workforce Planning and Employment
Human Resource Development
Compensation and Benefits
Employee and Labor Relations
Risk Management
Appendix E: About the Additional Study Tools
Additional Study Tools
System Requirements
Using the Study Tools
Troubleshooting
Index
About the Additional Study Tools
Exam Objectives Map

Senior Acquisitions Editor: Jeff Kellum Development Editor: Kim Wimpsett
Technical Editors: Brenda Budke and Tamra Aguinaldo Production Editor:
Christine O'Connor Copy Editor: Tiffany Taylor
Editorial Manager: Pete Gaughan Production Manager: Tim Tate
Vice President and Executive Group Publisher: Richard Swadley Vice President
and Publisher: Neil Edde Media Project Manager 1: Laura Moss-Hollister Media
Associate Producer: Shawn Patrick Media Quality Assurance: Marilyn Hummel
Book Designers: Judy Fung and Bill Gibson Proofreader: Josh Chase, Word One
New York Indexer: Robert Swanson
Project Coordinator, Cover: Katherine Crocker Cover Designer: Ryan Sneed
Copyright © 2012 by John Wiley & Sons, Inc., Indianapolis, Indiana Published
simultaneously in Canada ISBN: 978-1-118-28917-4
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