Organizational Productivity and Performance Measurements Using Predictive Modeling and Analytics

425 Pages·2016·16.14 MB·English

by  Madjid Tavana

Organizational
Productivity and
Performance
Measurements Using
Predictive Modeling and
Analytics
Madjid Tavana
La Salle University, USA
Kathryn Szabat
La Salle University, USA
Kartikeya Puranam
La Salle University, USA
A volume in the Advances in Business Information
Systems and Analytics (ABISA) Book Series
Published in the United States of America by
IGI Global
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Library of Congress Cataloging-in-Publication Data
Names: Tavana, Madjid, 1957- editor. | Szabat, Kathryn A., editor. | Puranam,
Kartikeya, 1981- editor.
Title: Organizational productivity and performance measurements using
predictive modeling and analytics / Madjid Tavana, Kathryn Szabat, and
Kartikeya Puranam, editors.
Description: Hershey : Business Science Reference, 2016. | Series: Advances
in business information systems and alanlytics | Includes bibliographical
references and index.
Identifiers: LCCN 2016023674| ISBN 9781522506546 (hardcover) | ISBN
9781522506553 (ebook)
Subjects: LCSH: Industrial productivity. | Organizational behavior. |
Organizational effectiveness.
Classification: LCC HD56 .O73 2016 | DDC 338/.064011--dc23 LC record available at https://lccn.loc.gov/2016023674

This book is published in the IGI Global book series Advances in Business Information Systems and Analytics (ABISA)
(ISSN: 2327-3275; eISSN: 2327-3283)
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the
authors, but not necessarily of the publisher.
For electronic access to this publication, please contact: [email protected].
Advances in Business
Information Systems and
Analytics (ABISA) Book Series
Madjid Tavana
La Salle University, USA
ISSN: 2327-3275
EISSN: 2327-3283
Mission
The successful development and management of information systems and business analytics is crucial
to the success of an organization. New technological developments and methods for data analysis have
allowed organizations to not only improve their processes and allow for greater productivity, but have
also provided businesses with a venue through which to cut costs, plan for the future, and maintain
competitive advantage in the information age.
The Advances in Business Information Systems and Analytics (ABISA) Book Series aims to present
diverse and timely research in the development, deployment, and management of business information
systems and business analytics for continued organizational development and improved business value.
Coverage
• Business Systems Engineering
• Decision Support Systems
• Big Data
• Geo-BIS
IGI Global is currently accepting manuscripts
• Data Strategy
for publication within this series. To submit a pro-
• Business Intelligence
posal for a volume in this series, please contact our
• Information Logistics
Acquisition Editors at [email protected]
• Performance Metrics or visit: http://www.igi-global.com/publish/.
• Business Models
• Algorithms
The Advances in Business Information Systems and Analytics (ABISA) Book Series (ISSN 2327-3275) is published by IGI Global, 701
E. Chocolate Avenue, Hershey, PA 17033-1240, USA, www.igi-global.com. This series is composed of titles available for purchase individu-
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Editorial Advisory Board
BrianS.Bourgeois,Naval Research Laboratory – Stennis Space Center, USA
DeboraDiCaprio,York University, Canada
AliEmrouznejad,Aston University, UK
MichaelN.Katehakis,Rutgers University, USA
BrianceMascarenhas,Rutgers University, USA
AidanO’Connor,France Business School, France
MariyaSodenkamp,University of Bamberg, Germany
ThomasL.Saaty,University of Pittsburgh, USA
FranciscoJ.Santos-Arteaga,Universidad Complutense de Madrid, Spain
LeenaSuhl,University of Paderborn, Germany
List of Reviewers
HamidAlinejad-Rokny,University of Newcastle, Australia
MahyarA.Amouzegar,California State University – Long Beach, USA
MostafaK.Ardakani,State University of New York – Farmingdale, USA
HosseinArsham,University of Baltimore, USA
RichardBaker,Adelphi University, USA
KakoliBandyopadhyay,Lamar University, USA
SudipBhattacharjee,University of Connecticut, USA
IndranilBose,University of Hong Kong, Hong Kong
DavidBrown,University of Lancaster, UK
JaniceBurn,Edith Cowan University – Joondalup Campus, Australia
TimothyE.Busch,Air Force Research Laboratory, USA
ChristerCarlsson,Abo Akademi University, Finland
Byeong-WhanChang,Okayama Gakuin University, Japan
FranceCheong,RMIT University, Australia
MarcoCococcioni,University of Pisa, Italy
RodgerD.Collons,Drexel University, USA
JohnDavies,Victoria University of Wellington, New Zealand
JohnEatman,University of North Carolina – Greensboro, USA


AliEbrahimnejad,Islamic Azad University – Qaemshahr Branch, Iran
JohnErickson,University of Nebraska – Omaha, USA
JerryFjermestad,New Jersey Institute of Technology, USA
AmirH.Ghapanchi,Griffith University, Australia
SalvoGreco,University of Catania, Italy
JatinderN.D.Gupta,University of Alabama – Huntsville, USA
RassuleHadidi,University of Illinois – Springfield, USA
PayamHanafizadeh,Allameh Tabataba’i University, Iran
AdelHatami-Marbini,Universite Catholique de Louvain, Belgium
JackC.Hayya,Pennsylvania State University, USA
IraHorowitz,University of Florida, USA
VargheseS.Jacob,University of Texas – Dallas, USA
KouroushJenab,Embry-Riddle Aeronautical University, USA
NathanL.Joseph,Aston University, UK
CorinneM.Karuppan,Missouri State University, USA
KavehKhalili-Damghani,Islamic Azad University – South-Tehran Branch, Iran
RuthKing,University of Illinois – Urbana-Champaign, USA
RajivKishore,State University of New York – Buffalo, USA
Jean-PierreKuilboer,University of Massachusetts – Boston, USA
UdayKulkarni,Arizona State University, USA
MatthewKuofie,Illinois State University, USA
GilbertLaporte,HEC Montreal, Canada
KennethD.Lawrence,New Jersey Institute of Technology, USA
NigelLockett,Lancaster University, UK
PeterLoos,University of Saarland, Germany
ChristianN.Madu,Pace University, USA
DavinderK.Malhotra,Philadelphia University, USA
EfremMallach,University of Massachusetts – Dartmouth, USA
VickyManthou,University of Macedonia, Greece
RonaldMcGaughey,University of Central Arkansas,USA
JohnMilitello,University of St. Thomas, USA
DeependraMoitra,Infosys Technologies Limited, India
LuvaiF.Motiwalla,University of Massachusetts – Lowell, USA
KarenNeville,University College, Ireland
ShanL.Pan,National University of Singapore, Singapore
FariborzY.Partovi,Drexel University, USA
GoranD.Putnik,University of Minho - Campus of Azurem, Portugal
ColetteRolland,Universite Paris 1 Pantheon Sorbonne, France
NicholasC.RomanoJr.,Oklahoma State University, USA
MohammedSaad,Bristol Business School – Frenchay Campus, UK
MujganSagir,Eskisehir Osmangazi University, Turkey
JosephSarkis,Clark University, USA
VijayShah,West Virginia University – Parkersburg, USA
BalaShetty,Texas A&M University, USA

PhoebeSharkey,Loyola College in Maryland, USA
Sivakumar,Lehigh University, USA
DouglasSmith,University of Missouri – St. Louis, USA
Sridharan,Clemson University, USA
KathrynE.Stecke,University of Texas – Dallas, USA
GlennStewart,Queensland University of Technology, Australia
GirishSubramanian,Pennsylvania State University – Harrisburg, USA
MingheSun,University of Texas – San Antonio, USA
Sundarraj,University of Waterloo, Canada
SrinivasTalluri,Michigan State University, USA
JeffreyE.Teich,New Mexico State University, USA
MarvinD.Troutt,Kent State University, USA
GregoryUlferts,University of Detroit Mercy, USA
DirkVandenPoel,Ghent University, Belgium
TheoM.M.Verhallen,Tilburg University, The Netherlands
LiisavonHellens,Griffith University – Nathan Campus, Australia
EdwardWatson,Louisiana State University, USA
JohnG.Wilson,University of Western Ontario, Canada
MohamedA.Youssef,Norfolk State University, USA
PeterZhang,Georgia State University, USA
Table of Contents
Preface...............................................................................................................................................xviii
Chapter 1
PredictiveAnalyticsforInfrastructurePerformance..............................................................................1
Sue McNeil, University of Delaware, USA
Susanne Trimbath, STP Advisory Services, LLC, USA
Farzana Atique, University of Delaware, USA
Ryan Burke, U.S. Air Force Academy, USA
Chapter 2
StructuralEquationModelingAlgorithmandItsApplicationinBusinessAnalytics..........................17
Shahryar Sorooshian, Universiti Malaysia Pahang, Malaysia
Chapter 3
AnIntegratedFuzzyVIKORMethodforPerformanceManagementinHealthcare...........................40
Ehsan Shekarian, University of Malaya, Malaysia
Salwa Hanim Abdul-Rashid, University of Malaya, Malaysia
Ezutah Udoncy Olugu, UCSI University, Malaysia
Chapter 4
AnAnalyticalAlgorithmforDelphiMethodforConsensusBuildingandOrganizational
Productivity...........................................................................................................................................62
Abd Hamid Zahidy, Universiti Malaysia Pahang, Malaysia
Noor Azlinna Azizan, Universiti Malaysia Pahang, Malaysia
Shahryar Sorooshian, Universiti Malaysia Pahang, Malaysia
Chapter 5
NewProductDevelopmentandManufacturabilityTechniquesandAnalytics.....................................80
Alan D. Smith, Robert Morris University, USA
Chapter 6
TransformationofCRMandSupplyChainManagementTechniquesinaNewVenture....................96
Amber A. Ditizio, Texas Woman’s University, USA
Alan D. Smith, Robert Morris University, USA



Chapter 7
AHybridAHP-ELECTREIMulticriteriaModelforPerformanceAssessmentandTeam
Selection........................................................................................................................................115
Ikram Khatrouch, University of Lyon, France & University of Saint Etienne, France
Lyes Kermad, University of Paris 8, France
Abderrahman el Mhamedi, University of Paris 8, France
Younes Boujelbene, University of Sfax, Tunisia
Chapter 8
PredictiveModelingasguideforHealthInformaticsDeployment....................................................128
Fabrizio L. Ricci, Italian National Research Council, Italy
Oscar Tamburis, University of Naples Federico II, Italy
Chapter 9
AnalyticsOveruseinAdvertisingandPromotionBudgetForecasting..............................................163
Burçin Güçlü, Universitat Ramon LLull, Spain
Miguel-Ángel Canela, University of Navarra, Spain
Chapter 10
MasteringBusinessProcessManagementandBusinessIntelligenceinGlobalBusiness.................192
Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand
Chapter 11
InformationandCommunicationTechnologyImpactonSupplyChainIntegration,Flexibility,and
Performance........................................................................................................................................213
Carlos A Talamantes-Padilla, Universidad Autónoma de Ciudad Juárez, Mexico
Jorge Luis. García-Alcaráz, Universidad Autónoma de Ciudad Juárez, Mexico
Aide A. Maldonado-Macías, Universidad Autónoma de Ciudad Juárez, Mexico
Giner Alor-Hernández, Instituto Tecnologico de Orizaba, Mexico
Cuauhtemoc Sánchéz-Ramírez, Instituto Tecnológico de Orizaba, Mexico
Juan L Hernández-Arellano, Universidad Autónoma de Ciudad Juárez, Mexico
Chapter 12
ACausalAnalyticModelforLabourProductivityAssessment.........................................................235
Manoj Kumar, International Engineering Services, India
Jyoti Singh, International Engineering Services, India
Priya Singh, International Engineering Services, India
Chapter 13
EffectiveToolsforImprovingEmployeeFeedbackduringOrganizationalChange..........................261
Tanja Sedej, Graduate School of Government and European Studies, Slovenia
Gorazd Justinek, Graduate School of Government and European Studies, Slovenia