Organizational forgetting/unlearning: the dark side of the absorptive capacity

254 Pages·2012·5.806 MB·English

by  Universitat Politècnica de Catalunya. Departament d'Organització d'Empreses, Fernández Alarcón, Vicenç, Simó Guzmán, Pep, Sallán Leyes, José María, Enache, Cristina Mihaela

NEW RESEARCH ON
KNOWLEDGE
MANAGEMENT
APPLICATIONS AND
LESSON LEARNED

Edited by Huei-Tse Hou
New Research on Knowledge Management Applications and Lesson Learned
Edited by Huei-Tse Hou

Published by InTech
Janeza Trdine 9, 51000 Rijeka, Croatia

Copyright © 2012 InTech
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First published February, 2012
Printed in Croatia

A free online edition of this book is available at www.intechopen.com
Additional hard copies can be obtained from [email protected]

New Research on Knowledge Management Applications and Lesson Learned,
Edited by Huei-Tse Hou
p. cm.
ISBN 978-953-51-0073-7

Contents

Preface IX
Chapter 1 How Industrial Clusters and Regional
Innovation Systems Impact the Knowledge Innovation
Within the Taiwanese Science-Based Parks Firms 3
Han Chao Chang, Chung Lin Tsai and Steven Henderson
Chapter 2 Applying Multiple Behavioral Pattern Analyses to
Online Knowledge Management Environments
for Teachers’ Professional Development 25
Huei-Tse Hou
Chapter 3 Knowledge Management Practice Assessment and the
Relationship Between Knowledge Management Practices
and Organizational Strategy Development: Empirical
Evidence From Turkey 35
Rifat Kamasak
Chapter 4 Facts, Processes and Common
Understandings: The Management of
Knowledge in Project Based Organisations 47
Karina Skovvang Christensen and Per Nikolaj Bukh
Chapter 5 From Intention to Sharing: A Qualitative Study of
Barriers to Knowledge Sharing Practices 67
Mei-Lien Young and Feng-Yang Kuo
Chapter 6 An Empirical and Modeling Approach to Knowledge
Management Practices in South American Organizations 85
Daniel Matzkin-Jakubowicz and Mildred Berrelleza-Rendón
Chapter 7 Learning from Corporate Memory and Best Practices
Nada Matta and Oswaldo Castillo Navetty
Chapter 8 Documents in Knowledge Management Support:
A Case Study in a Healthcare Organization 121
Mauricio B. Almeida and Renato R. Souza
VI Contents

Chapter 9 An Empirical Study of Knowledge Management in
University Libraries in SADC Countries 137
Priti Jain
Chapter 10 Organizational Forgetting/Unlearning:
The Dark Side of the Absorptive Capacity 155
Vicenc Fernandez, Jose M Sallan, Pep Simo and Mihaela Enache
Chapter 11 Informal Learning and Complex Problem Solving of
Radiologic Technologists Transitioning to the Workplace
Victoria J. Marsick and Jennifer L. Yates
Chapter 12 Applying Social Media in Collaborative Brainstorming
and Creation of Common Understanding Between
Independent Organizations 195
Erno Salmela and Ari Happonen
Chapter 13 Knowledge Management
Through the TQM in the Metrology Area 213
Alejandro Barragán-Ocaña, M. Ángeles Olvera-Treviño, M. Gerson
Urbina-Pérez, Darío Calderón-Álvarez and J. Julio Nares-Hernández
Chapter 14 Real Time Knowledge Management:
Providing the Knowledge Just-In-Time 229
Moria Levy

Preface

In a highly interactive Internet environment, the research issues in knowledge
management vary based on the development of new technology and modes of
interaction in the knowledge community. Due to the development of mobile and Web
2.0 technology, knowledge transfer, storage and retrieval have become much more
rapid. The technologies and methods continue to get more and more diverse. At the
same time, the types of online communities with high levels of interaction become
more and more multi-dimensional. To optimize organizational performance and
further promote knowledge innovation and knowledge management in organizations,
new and expanded strategies for sharing knowledge within and between knowledge
communities are required.
In recent years, there have been more and more new and interesting findings
regarding theories, methods, and models in the research field of knowledge
management. There are also innovative technologies and tools in knowledge
management technology. It is worth noting that the technologies, tools, and models in
technology have been applied to more fields (e.g., education and digital learning) as
technology and management concepts have continued to develop. These trends speak
to the importance of studies of knowledge management, and the studies expand their
influence on more multidisciplinary applications. New research issues in knowledge
management await researchers. A comprehensive understanding of these novel
research issues will assist with the academic development and practical applications in
the field of knowledge management.
Therefore, this book aims to introduce readers to the recent research topics in
knowledge management, it is titled “New Research on Knowledge Management
Applications and Lesson Learned” and includes 14 chapters. The book focuses on
introducing the applications of KM technologies and methods to all kinds of fields.
It also shares the practical experiences, effectiveness, and limitations of such
application.
I expect this book to provide relevant information about new research trends in
comprehensive and novel knowledge management studies. This information will
serve as an important resource for researchers, teachers and students, and will
X Preface

further scholarly work and the development of practices in the knowledge
management field.

Prof. Huei-Tse Hou
Graduate Institute of Applied Science and Technology
National Taiwan University of Science and Technology
Taiwan