NFL/CO/ADM/C/728/2017/1143 Date : 02.01.2017 M/s

15 Pages·2017·0.2 MB·English

Ref.No.: NFL/CO/ADM/C/728/2017/1143 Date : 02.01.2017

M/s_______________________
__________________________
__________________________
__________________________

Sub: Empanelment of Travel agencies for Air / Rail Ticketing and Hotel Bookings in India
and Abroad.

Dear Sir,

Sealed tenders are invited from experienced travel agencies for “Empanelment of
Travel agencies for Air / Rail Ticketing and Hotel Bookings in India and Abroad”.
The period of empanelment shall be initially for a period of three years and further
extendable up to a period of three months subject to satisfactory performance, on the
same terms and conditions at the option of NFL.

Tender Document can be obtained from the office of the undersigned for a cost of
Rs.500/- (Rupees Five Hundred Ten Only) in the form of Demand Draft from
Scheduled / Nationalized Bank in favour of “National Fertilizers Limited”, payable at
New Delhi from 04.01.2017 onwards on all working days. Tender Document can also be
downloaded from our website "www.nationalfertilizers.com" and the cost of Tender
Document can be deposited in the form of Demand Draft for Rs.500/- issued by a
Scheduled / Nationalized Bank in favour of “National Fertilizers Limited” payable at New
Delhi at the time of submission of Tender.

Sealed Tenders, complete in all respects, are to be submitted latest by 03.00 p.m.
on 06.02.2017, which will be opened on the same day at 03.30 p.m. in the presence of
Tenderers who wish to be present.

Earnest Money of Rs.5,000/- (Rupees Five Thousand Only) is to be deposited
in the form of Demand Draft from Scheduled / Nationalized Bank in favour of
“National Fertilizers Limited”, payable at New Delhi, along with Tender Document.

For detailed terms and conditions, refer to the Tender Document or our website
"www.nationalfertilizers.com".

(Ashok Shrivastava)
Chief Manager (HR)

Sign. of Tenderer Page No.:1 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
Ref.No.: NFL/CO/ADM/C/728/2017/1143 Date : 02.01.2017

M/s ______________________
__________________________
__________________________
__________________________

Sub: Empanelment of Travel agencies for Air / Rail Ticketing and Hotel Bookings in India and Abroad.

Dear Sir,

1. National Fertilizers Ltd. (A Govt. of India Undertaking) is one of the largest Fertilizer (Urea)
producing Companies in India, having four manufacturing Units located at Panipat, Bathinda, Nangal
and Vijaipur. The Company is interested to empanel reputed travel agencies having offices in all
major cities of India for arranging Air/Rail tickets and also Hotel booking in India and abroad.
2. Sealed Tenders should be submitted to Chief Manager (HR), National Fertilizers Limited, A-11,
Sector-24, NOIDA by 06.02.2017 up to 03:00 PM, which will be opened on the same day at 03.:30
PM in presence of representatives of the parties who wish to be present.
3. In case you are interested to get yourself empanelled with us, you may send your offer enclosing the
following / self-attested copies of the following documents:
a) Earnest Money of Rs.5,000/- (Rupees Five Thousand Only) in the form of Demand Draft issued
by any Nationalized / Scheduled Bank in favour of “National Fertilizers Limited” payable at New
Delhi
b) Cost of Tender Document Rs.500/- (Rupees Five Hundred Only) in the form of Demand Draft
issued by any Nationalized / Scheduled Bank in favour of “National Fertilizers Limited” payable
at New Delhi in case the tender document has been downloaded from website
c) All pages of the tender document, including the covering letter
d) Instructions to Tenderers as per Annexure-A
e) Terms & Conditions of empanelment as per Annexure-B
f) Profile of Travel Agency (Structural & Organizational Set Up) as per Annexure-C
g) Capabilities as per Annexure-D
h) Performance record as per Annexure-E
i) Declaration as per Annexure-F (to be furnished on Non judicial stamp paper of Rs.10/-
duly notarized by Notary Public)
j) Acceptance Letter as per Annexure-G
k) Format for EFT / RTGS as per Annexure-H
l) Documents as per Clause No.47 of Annexure-B of tender document.
4. Tender not accompanied with Earnest Money of Rs.5,000/- (Rupees Five Thousand Only) in the
form of Demand Draft of any Nationalized / Scheduled Bank in favour of “National Fertilizers
Limited” payable at New Delhi shall be liable to be summarily rejected.
5. This Tender as issued is non-transferable.
7. This Letter shall form part of empanelment and shall be signed and returned alongwith the Tender
Documents.

Yours faithfully,
For National Fertilizers Ltd.,

(Ashok Shrivastava)
Encl.: As above. Chief Manager (HR)
Sign. of Tenderer Page No.:2 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
NATIONAL FERTILIZERS LIMITED

( A GOVT. OF INDIA UNDERTAKING )
A - 11, SECTOR - 24, NOIDA - 201 301
DISTT.: GAUTAM BUDH NAGAR
UTTAR PRADESH

TENDER DOCUMENT

FOR

EMPANELMENT OF TRAVEL AGENCIES FOR AIR / RAIL TICKETING
& HOTEL BOOKINGS IN INDIA AND ABROAD.

PARTICULARS PAGES REMARKS
FROM TO
Instructions to Bidders 04 -- Annexure-A
Terms & Conditions of Empanelment 05 09 Annexure-B
Profile of Travel Agency (Structure & Organizational Set Up) 10 -- Annexure-C
Capabilities 11 -- Annexure-D
Performance record 12 -- Annexure-E
Declaration 13 -- Annexure-F
Acceptance Letter 14 -- Annexure-G
Format for EFT / RTGS 15 -- Annexure-H

Tender Submitted by

Signature Date
Name of Tenderer
Name of Firm
Full Address

Telephone, Fax & Mobile No.
Website details, if any
Email Address, if any

Note: The Tender shall be submitted by the Tenderers in a sealed envelope containing
Tender Documents Annexure-A to H and EMD of Rs.5,000/- in the form of DD
payable at New Delhi issued by a Nationalized / Scheduled Bank in favour of
“National Fertilizers Limited”.

IMPORTANT NOTE: The Tenderers shall satisfy themselves before submitting that no page or document
listed above is missing from their Tender.
Sign. of Tenderer Page No.:3 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
ANNEXURE - A

INSTRUCTIONS TO BIDDERS

1. Complete Bid enclosing therewith all documents required to be submitted in a sealed envelope
should be submitted in the office of Chief Manager (HR) NFL, Corporate Office, A-11, Sector-24,
Noida by due date.
2. The bidder shall bear all costs pertaining to preparation and delivery of its bid. NFL shall in no case
be responsible or liable for such costs.
3. The Bidder is expected to examine the Tender documents thoroughly. Failure to furnish all
information required by the Tender document or submission of a Bid not substantially responsive to
the Tender Document in all respect may result into rejection of the Bid.
4. The Bidders will not be allowed to make any amendments in the Bid Document submitted by them,
at a later date.
5. EMD will be forfeited:
(a) If a Bidder withdraws his Bid during the period of Bid validity.
OR
(b) In case of a successful Bidder, if the Bidder fails to sign the Contract in accordance with the
Tender.
6. Tender shall remain valid for a period of 120 days after the date of Tender opening prescribed by
the NFL.
7. The person or persons signing the Bid shall initial all pages of Bid. The name and position held by
the person signing the bids must be typed or printed below the signature.
8. The Bid shall contain no interlineations, erasures or over-writing except as necessary to correct
errors made by the Bidder, in which case the person or persons signing the bid shall initial such
corrections.
9. The original Bid must be received by the designated officer of the NFL by due date and time. In the
event of the specified date for the submission of the bids being declared a Holiday, the bids will be
received up to the prescribed time and date on the next working day.
10. Any bid received after the deadline for submission of bids will be declared late and rejected and
returned un-opened.
11. No modification/amendments to the bids already submitted are permitted. No bid can be withdrawn
in the interval between the date for submission of the bids and the expiration of the period.
12. The bids will be examined for its correctness, documents enclosed, etc. NFL may waive any minor
infirmity or non-conformity or irregularity in a bid, which does not constitute a material deviation.
13. NFL reserves the right to accept or reject any Bid and to scrap the tendering process and reject all
bids at any time prior to empanelment, without thereby incurring any liability to the affected bidder or
bidders or any obligation to inform the affected bidder or bidders.
14. The notification for empanelment will constitute the formation of a contract until the agreement has
been executed.
15. Any effort to influence in any form may result in the rejection of its Bid.

This document shall form part of Contract and should be signed and stamped by the Tenderer and
submitted along with the offer.

(Ashok Shrivastava)
Chief Manager (HR)
Sign. of Tenderer Page No.:4 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
ANNEXURE-B

TERMS & CONDITIONS OF EMPANELMENT

1. Job: The term “Job” means the works specified in the “Scope of Work”.
2. NFL shall mean National Fertilizers Limited with its Registered Office at SCOPE Complex, Core-III, 7, Institutional
Area, Lodhi Road, New Delhi - 110 003 and its Corporate Office at A-11, Sector-24, Noida-201 301.
3. Travel Agency shall mean the Individual or firm or company, whether incorporated or not, undertaking the works
and shall include the legal personal representative of such individual or persons composing such firm or company or
the Successors of such individual, firm or company and the permitted assignee(s) of such individual or firm or
company.
4. Officer-in-charge shall mean the Officer designated by NFL who shall supervise and be in-charge of the work and
issue necessary instructions at site on behalf of NFL.
5. Tenderers shall strictly conform to the scope of work; specifications; terms and conditions of empanelment and any
other matter contained in the Tender Document issued by NFL.
6. SCOPE OF WORK shall be as under:
(a) International Air Ticket Booking:
(i) The agency shall prepare all itineraries for travel in accordance with our requirements and effect
all the necessary bookings with National Carrier and other Airlines.
(ii) The agency shall get the Passport / Visa formalities completed from the concerned Executives of
the Company and get it processed through Passport Office / Embassy for procuring Passport /
Visa and timely deliver the same. However, where the Embassy charges, Visa fee, the same
shall be paid / reimbursed to the agency on actual basis.
(iii) The agency shall process the cases for foreign exchange through RBI, if required, and satisfy the
RBI conditions etc. and obtain the permit on our behalf from RBI without any service charges.
(b) Domestic Air Ticket Booking: The agency shall provide Domestic Air Tickets as per our requirements.
(c) Rail Booking: The agency shall provide Rail tickets (e-tickets as well as tickets booked from counter) as
per our requirement and timely deliver the same at the required place.
(d) Hotel Booking: The agency shall provide Hotel bookings in India and abroad as per our requirement.
7. Empanelled travel agency shall arrange to book all air tickets on domestic as well as international flights of all
airlines, including emergency booking / booking in odd situations and also train tickets, if required. They will have to
deliver tickets at the NFL office / email address(es) of concerned officers during working hours / holidays / after
office hours (at the expense of the travel agency). However, during exigencies, they shall have to deliver tickets
personally at the address / destination of concerned officers and collect tickets for cancellation, if any, at their
expense. The travel agencies should have complete information on delivery persons engaged and ensure only
persons having clean police records are deployed for such duty.
8. The empanelled travel agency shall provide prompt and quality services. The authorized officer of NFL shall give
bookings through e-mail. However, during exigencies the agency shall entertain bookings given by the authorized
officer on telephone also (telephonic bookings shall be confirmed subsequently through email).
9. The empanelled travel agency shall be obliged to suggest economical / better plan only under refundable basis. In
case confirmed tickets are not readily available, efforts are to be made by the travel agency for getting confirmed
tickets at their own expense.
10. The empanelled travel agency should be prepared to deliver uninterrupted services taking into account weekly offs /
holidays followed by NFL, if so required. In the event of poor / deficient services, NFL reserves the right to
terminate forthwith the empanelment of the travel agency.
11. PERIOD OF EMPANELMENT: The period of empanelment will be three years, which may be extended further up
to three months at the option of NFL in case the performance of the travel agency(ies) is found to be satisfactory.
NFL also reserves the right to terminate the empanelment at any time during the currency of empanelment by giving
one month’s notice without assigning any reason.
12. NFL reserves the right to avail of the services of one or more travel agencies.
13. SERVICE CHARGES: Empanelled travel agencies shall not claim any commission / charge for booking of air / rail
ticket(s)/ hotel. The agency shall be reimbursed charges levied by Airlines / Railways towards booking or
cancellation, including IRCTC charges, if any, and Service Tax, which is payable to the Government.
14. PAYMENT TERMS: The booking will be done on credit basis. Bills for bookings shall have to be submitted by the
travel agency on monthly basis and, subject to the correctness of the bill, the payment will be made within 30 days.

Sign. of Tenderer Page No.:5 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
15. PENALTY:
(a) The travel agency shall be responsible for and make good any loss or damage caused by act or default on
the part of their employees, to NFL’s property.
(b) In case of failure of the travel agency for providing quality and prompt services, the services will be taken
from any other empanelled agency at the risk and cost of the travel agency plus 25% administrative charges.
16. EARNEST MONEY DEPOSIT/SECURITY DEPOSIT: Earnest Money of an amount of Rs.5,000/- by Demand Draft
is to be deposited by the tenderer along with the offer. EMD of successful tenderers shall be retained as Security
Deposit and will be refunded on successful completion of empanelment and after defect liability period of six
months. EMD of unsuccessful bidders will be returned to them after finalization of empanelment of travel agencies.
No interest will be payable on the Earnest Money Deposit/ Security Deposit.
17. FRAUD AND CORRUPTION: The Tenderers, Bidders, Travel agency should observe the highest standard of
ethics during procurement and execution of Contracts. NFL will reject a proposal for award of Contract /
empanelment if it determines that the Tenderer or the travel agency, recommended for award of Contract, has,
directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practice in competing for the
Contract in question. For the purpose of this provision, the terms are defined as set forth below:
a. “Corrupt practice” means the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to
influence the action of a public official in the procurement process or in contract execution;
b. “Fraudulent practice” means a misrepresentation or omission of facts in order to influence a procurement
process or the execution of a contract;
c. “Collusive practice” means a scheme or arrangement between two or more Bidders, with or without the
knowledge of the borrower, designed to establish bid prices at artificial, no competitive levels; and
d. “Coercive practice” means harming or threatening to harm, directly or indirectly, person or their property to
influence their participation in the procurement process or affect to execution of a contract.
18. TERMINATION: Notwithstanding anything elsewhere herein provided and in addition to any other right or remedy
of NFL under the Contract or otherwise including right of NFL for compensation for delay, the Officer-in-charge may
without prejudice to his rights against Travel agency in respect of any delay, bad workmanship or otherwise or to
any claims for damage in respect of any breaches of the Contract and without prejudice to any rights or remedies
under any of the provisions of this contract or otherwise and whether the date for completion of the Contract has or
has not elapsed, by intimation, in writing, absolutely determine the Contract.
(i) Default or failure by the travel agency of any of the obligations under the Contract including, but not limited
to, the following shall be the basis of taking action under the Clause of the Contract:
a. Failure to provide at each job site sufficient labour, material, equipment, machinery, temporary work and
facilities required for the proper and / or due execution of the work or any part thereof.
b. Failure to execute the work or any of them in accordance with the Contract.
c. Disobedience of any order or instructions of the Officer-in-charge.
d. Negligence in carrying out the works or if the performance is found to be unsatisfactory by the Officer-in-
charge.
e. Abandonment of the works or any part thereof.
f. Failure to execute the Contract in terms of the Work Order issued by NFL within seven (7) days of notice
in this behalf from NFL.
g. If the travel agency is incapable of carrying out the work.
h. If the travel agency or any of his employee(s) commits misconduct in any manner.
i. If the travel agency or any person employed by him makes or offers to pay to employee(s) of NFL, for
any purpose connected with the Contract, any gift, gratitude, royalty, commission, gratification or other
inducement(s), whether monetary or in any other form.
j. If the travel agency has any relation in the Company, but he has concealed the fact(s) and has not
furnished the relevant information(s).
k. If NFL determines that the Tenderer or the travel agency, recommended for award of Contract, has,
directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practice in competing
for the Contract in question.
l. If the travel agency shall assign or attempt to assign his interest or any part thereof in the contract to any
other party.
(ii) In case of occurrence of any of the above incidents mentioned at Para 18(i)(a) to 18(i)(l), the Security Deposit
of the travel agency shall be forfeited. Further, NFL reserves the right to award the contract to any other
selected Tenderer(s) or get the jobs, left by the travel agency, done from any other agencies at the risk and
cost of the travel agency. The excess expenditure incurred on this account plus 25% extra as administrative
cost, will be recovered by NFL from the Security Deposit or pending bill(s) of the travel agency or by raising a
separate claim.
Sign. of Tenderer Page No.:6 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
(iii) The Contract shall also be liable to be terminated in case of:
(iv) Any change in the constitution of the travel agency (if a Firm) or circumstances or organization of the travel
agency, which is detrimental to the interests of NFL.
(v) Dissolution of the travel agency (If a Firm) or commencement of liquidation or winding up (whether voluntary
or compulsory) of the travel agency (If a Company) or appointment of a Receiver or Manager of any of the
travel agency’s assets or insolvency of the travel agency (if a Sole Proprietorship Firm) or insolvency of any
partner(s) of the travel agency (if a Partnership Firm).
(vi) Distress, execution or other legal process being levied on or upon any of the travel agency’s goods and / or
assets.
(vii) Death (if an individual).
(viii) The decision of the Officer-in-charge as to whether any of the events / contingencies mentioned in aforesaid
Clauses entitling NFL to terminate the Contract has occurred, shall be final and binding upon the travel
agency and shall be non-obligation. The reason for the termination stated in the notice of termination shall
be final and binding upon the travel agency and shall not be arbitrable.
19. In case of breach of any terms and conditions of the tender document, the Security Deposit of the travel agency will
be liable to be forfeited by NFL besides termination of the contract / empanelment.
20. NFL reserves the right to terminate the contract / empanelment without assigning any reason by serving one
month’s notice, in writing.
21. LIQUIDATED DAMAGES: It shall be obligatory on the part of the travel agency to adhere strictly to the time
schedule for completion of the jobs. In case of delay in completion of jobs beyond the time schedule, unless
extension of time has been granted by NFL on application by the travel agency, NFL may at its option either (i)
recover liquidated damages from the travel agency at a sum equal to 5% of that particular transaction, or (ii) get the
jobs (not completed by the travel agency) completed from outside at the risk and cost of the travel agency or (iii)
cancel the empanelment without prejudice to our rights under (i) & (ii) above.
22. SUBMISSION OF BILL: A bill in duplicate along with the copy of air / rail ticket(s) / hotel bill(s) and certificate
regarding compliance of all statutory obligations, shall be submitted by the travel agency each month on or before
the date fixed by the Officer-in-charge for all works executed in the previous months. The Officer-in-charge shall
check, verify and process the claim as far as admissible for reimbursement.
23. The travel agency will furnish a Certificate along with the monthly bill(s) that he has complied with all statutory
obligations as are applicable in the Republic of India.
24. PAYMENT:
(a) All the payments towards running account bills shall be advance payments. Any advance payments so allowed
shall be adjustable in the subsequent running bill or in final payment. The payment against running bills shall
be made after deducting all applicable statutory levies.
(b) Payment against the running account bills shall be released to the travel agency after verification of the bill by
the Officer-in-charge and checking of the bill by Accounts Deptt. within 30 days from the date of submission of
the bill by the travel agency.
(c) NFL shall not entertain any claim from the travel agency, if the payment gets delayed due to sorting out of the
discrepancies, if any, in the bill.
(d) Travel agency will have the option to receive payment through Electronic Funds Transfer (EFT) / RTGS
Process. For this option, travel agency may submit its bank particulars, i.e. Travel agency’s Name, Name of
the Bank, Bank Account No. (All digits in case of CBS branches), Place of Branch, Branch Code, IFSC Code,
etc. to enable NFL to release payment accordingly. All bank charges will be to travel agency’s account.
25. PAYMENT OF TAXES AND DUTIES:
(a) Service Tax, if applicable, for the work under the present Contract, shall be reimbursed by NFL to the travel
agency. Liability of NFL shall be restricted to the amount of Service Tax only and any interest / penalty etc.
shall be to the travel agency’s account. Service Tax Registration No. is to be provided by the Tenderer.
(b) The travel agency will be responsible for the payment, wherever applicable, at its own cost all taxes, turnover
tax, toll tax, sales tax, royalty, cess, levy and any other tax or duty which may be specified by Local / State /
Central Govt. from time to time for the execution of this work.
26. INCOME TAX: Income Tax shall be deducted from the bill(s) of the travel agency as per Income Tax Act, 1961.
PAN No. may be submitted by the Tenderer.
27. BID VALIDITY: The bid of tenderer must be firm and valid for a minimum period of 120 days (One hundred and
twenty days) from the due date of opening of Tender. The Tender once accepted cannot be withdrawn and in the
event of such withdrawal and / or non-execution of work / job, the Earnest Money Deposit shall stand forfeited
without any intimation.

Sign. of Tenderer Page No.:7 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
28. COMPLIANCE OF STATUTORY OBLIGATIONS, WHEREVER APPLICABLE: The travel agency shall abide by
the Contract Labour (Regulation and Abolition) Act, 1970 and Contract Labour (Abolition and Regulation) Central
Rules, 1971 and shall also comply with all other Statutory Laws, Labour Laws, Acts and Rules made by the
Appropriate Government, which are or may be applicable to the subject contract and / or contract labour during the
currency of the contract. The travel agency shall also comply with all other applicable statues.
29. AGREEMENT: The successful bidder would be required to enter into an Agreement with National Fertilizers
Limited on non-judicial stamp paper of Rs.100/- cost of which is to be borne by him. Till such time formal agreement
is entered into between the travel agency and NFL, the communication from NFL conveying acceptance of the
Tender of the bidder, shall be treated as the Agreement for the purpose of operation of contract.
30. DEFECT LIABILITY PERIOD: A period of 6 months from the date of virtual completion of the works shall be
deemed as Defect Liability Period. Any defect or other faults arising from material or workmanship, in the opinion of
the owner (NFL), not in accordance with the contract, within the defect liability period shall, upon directions of the
owner (NFL), in writing, be made good by the travel agency at its own cost within such reasonable period as may be
specified therein. NFL shall be under no obligation to accept/ entertain any claim/ demand whatsoever in this
behalf.
31. NOTICES: Any notice, request or consent sought pursuant to the Tender shall be in writing and shall be deemed to
have been made when delivered in person to an authorized representative of the travel agency to whom the
communication is addressed, or when sent by speed post, telex, telegram, facsimile, courier or electronic mail to the
travel agency.
32. DELISTING: In case, the travel agency repeatedly fails to perform, causes abnormal delays, supplies sub-standard
material, fails to attend to complaints and improve performance within a reasonable time, he / she shall be delisted
from the approved list / list of pre-qualified parties for a period of two years.
33. BLACKLISTING: In case a party is found guilty of bribery, corruption, dishonesty, mal-practice, submission of
forged documents, misrepresentation, fails to refund the amount due to the company, fails to return the balance
material issued for execution of the jobs, backs out and does not accept work order, such party(ies) shall be
blacklisted.
34. ARBITRATION:
(a) Except where otherwise provided in the contract, all matters, questions, disputes or differences whatsoever,
which shall at any time arise between the parties hereto, touching the construction; meaning, operation or effect
of the contract, or out of the matters relating to the contract or breach thereof, or the respective rights or
liabilities of the parties, whether during or after completion of works or whether before or after termination shall
after written notice by either party to the contract be referred to Chairman & Managing Director, National
Fertilizers Limited for appointment of Arbitrator.
(b) The Arbitration proceedings shall be governed by the Arbitration & Conciliation Act, 1996 or any further
statutory modification or re-enactment thereof and the rules made thereunder.
(c) If the arbitrator to whom matter is referred, vacates his / her office by any reason whatsoever then the next
arbitrator so appointed by the authority referred above may start the proceedings from where his predecessor
left or at any such stage he may deem fit.
(d) It is agreed by and between the parties that in case a reference is made to the Arbitrator or the Arbitral Tribunal
for the purpose of resolving the disputes / differences arising out of the contract by and between the parties
hereto, the Arbitrator or the Arbitral Tribunal shall not award interest on the awarded amount more than the rate
SBI PLR / Base Rate as applicable to NFL on the date of award of contract.
35. JURISDICTION: Notwithstanding the place where the work under this contract is to be executed, it is mutually
understood and agreed by and between the parties hereto that the contract shall be deemed to have been entered
into between the parties concerned in Delhi and the Courts of Law in Delhi alone shall have the jurisdiction over all
matter concerning this contract.
36. FORCE MAJEURE: The terms and conditions agreed upon under the contract shall be subject to Force Majeure.
Neither the travel agency nor NFL shall be considered in default in the performance of their obligation contained
therein, if such performance is prevented or delayed or restricted or interfered with by reason of War, Hostilities,
Revolutions, Civil Commotion, Strike, Epidemics, Accidents, Fires Flood, Earthquake, regulation or ordinance or
requirement of any Government or any sub-division thereof, or authority or representative of any such Govt. and/or
due to technical snag/reasons or any other Act whatsoever, whether similar or dissimilar to those enumerated
beyond the reasonable control of the parties hereto or because of any act of GOD. The party so affected, upon
giving prompt notice to the other party shall be excused from such performance to the extent of such prevention,
delay, restriction or interference for the period it persists provided that the party so affected shall use its best efforts
to avoid or remove such causes of non-performance if possible and shall continue performance hereunder with the
utmost dispatch whenever such causes are removed. Should one or both parties be prevented from fulfilling their
contractual obligations by a state of Force Majeure lasting continuously for a period of one week, the two parties to
the contract shall meet and decide about the future course of action for implementation of the contract.
37. The bidders should check for any omission or incompleteness in the Tender Form. If the Tender Form is not so
filled-in and completed, the bidder shall request NFL to have this done before he completed and delivered his bid.
38. NFL will have the right to issue addendum to Tender Document to clarify, amend, modify, supplement or delete any
of the conditions, clauses or items stated. Addendum so issued will form part of original invitation to tender.
Sign. of Tenderer Page No.:8 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
39. In case, due to some unforeseen circumstances, the date of receiving / opening of the tender happens to be a
holiday / closed day, the tender will be received and opened on the next working day.
40. NFL reserves the right to postpone the tender opening date and / or time and will intimate all the tenderers well in
time, of such postponement along with notice of revised opening date and time.
41. One person will be allowed to represent only one tenderer during discussions/negotiations with NFL. If same
person is representing different companies with authorization letter from more than one company, such person will
be allowed to represent only the first company called for negotiations.
42. Bidders may ensure that Tender Document / offer has been signed by appropriate / authorized representative of the
Company. Withdrawal of offer /non-acceptance of orders placed based on offers submitted by bidders on their letter
head will not be allowed on the grounds that offer was not signed by authorized person.
43. The prospective Tenderers having any common Partners / Directors / Managing Partners etc. or having any other
common criteria shall be considered as Sister / Group / Associate Company. In such cases, only one of them will
be eligible for participating in the tender.
44. It shall be certified by the tenderer that none of the NFL employee is related to owners / directors. (In case any
relative is working in NFL, furnish details separately). It shall also be certified by the tenderer that none of NFL’s ex-
employee is employed with them. (In case any ex-employee of NFL is employed, furnish details separately). It shall
be certified by the tenderer that none of blood relation of the owners / directors is participating in this tender in the
name of other firm. NFL shall have option to reject the Tender on this ground.
45. NFL reserves the right to accept or reject any or all tender(s) / quotation(s) in full or in part without assigning any
reason thereof. NFL also reserves the right to split and place order on more than one tenderer.
46. If a tenderer resorts to any frivolous, malicious or baseless complaints / allegations with an intent to hamper or delay
the tendering process or resorts to canvassing / rigging / influencing the tendering process, NFL reserves the right
to debar such tenderer from participation in the present / future tenders up to a period of two years.
47. ELIGIBILITY CRITERIA: Eligibility criteria for empanelment of parties shall be as under:
(a) The party should have at least three years’ experience in similar work. Self-attested copies of successful
Completion Certificate(s) / Work Orders issued by clients should be submitted.
(b) Self-attested Banker’s Report / Certificate issued by Nationalized / Scheduled Bank giving financial
soundness status of the tenderer should be submitted.
(c) Self-attested Annual Report (Audited Balance Sheet and Profit & Loss Account) for the last three years, i.e.
2013-14, 2014-15, 2015-16, should be submitted.
(d) Self-attested copy of Certificate of Registration with Department of Tourism should be submitted.
(e) Self-attested copy of Certificate of Registration with International Air Transport Association (IATA) should be
submitted.
(f) Self-attested copy of Permanent Account Number should be submitted.
(g) Self-attested copy of Service Tax Registration Certificate should be submitted.

This document shall form part of Contract and should be signed and stamped by the Tenderer and submitted
along with the offer.

(Ashok Shrivastava)
Chief Manager (HR)
Sign. of Tenderer Page No.:9 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017
ANNEXURE-C

PROFILE OF TRAVEL AGENCY (STRUCTURE & ORGANISATIONAL SET UP)

1. Name and Full Address of the Company with
Registration Particulars
2. Contact: Telephone/fax/E-mail address,
Mobile Nos.
3. Status of the Organisation (Company/
Partnership/ Pvt. Ltd./ Ltd. etc.
4. Date of Incorporation
5. Date of Registration with Department of
Tourism, Govt. of India (copy of Registration
Certificate to be enclosed)
6. Date of Registration with IATA (Copy of
Registration Certificate to be enclosed)
7. Name, Qualifications and Bio-data of
Proprietor/ Director/ Partners/ Executives
8. Total number of employees
9. Number of years in business
10. Office Hours/Service Timings

a) Normal Working Days
b) Holidays
c) Odd Hours

11. Annual Turnover for the financial years
(Please enclose copy of Audited B/S, P/L A/c,
etc.)
2013-14
2014-15
2015-16

AUTHORISED SIGNATORY
(With Official Seal)

Sign. of Tenderer Page No.:10 of 15 No. : NFL/CO/ADM/C/728/2017/1143
with Seal of Firm Date : 02.01.2017