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Download Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff by Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Detailed Information
| Author: | Malcolm Carlaw, Peggy Carlaw, Vasudha Kathleen Deming, Kurt Friedmann |
|---|---|
| Publication Year: | 2002 |
| ISBN: | 9780071428927 |
| Pages: | 319 |
| Language: | English |
| File Size: | 1.88 |
| Format: | |
| Price: | FREE |
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