Table Of ContentLeadersights
C r e a t i n g G r e a t L e a d e r s W h o
C r e a t e G r e a t W o r k p l a c e s
Taylor & Francis
Taylor & Francis Group
http:// taylorandfrancis.com
Leadersights
C r e a t i n g G r e a t L e a d e r s W h o
C r e a t e G r e a t W o r k p l a c e s
D a v i d V e e c h
Boca Raton London New York
CRC Press is an imprint of the
Taylor & Francis Group, an informa business
A PRODUCTIVITY PRESS BOOK
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2017 by Taylor & Francis Group, LLC
CRC Press is an imprint of Taylor & Francis Group, an Informa business
No claim to original U.S. Government works
Printed on acid-free paper
International Standard Book Number-13: 978-1-4665-5800-7 (Hardback)
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts
have been made to publish reliable data and information, but the author and publisher cannot assume
responsibility for the validity of all materials or the consequences of their use. The authors and publishers
have attempted to trace the copyright holders of all material reproduced in this publication and apologize to
copyright holders if permission to publish in this form has not been obtained. If any copyright material has
not been acknowledged please write and let us know so we may rectify in any future reprint.
Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmit-
ted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented,
including photocopying, microfilming, and recording, or in any information storage or retrieval system,
without written permission from the publishers.
For permission to photocopy or use material electronically from this work, please access www.copyright.
com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood
Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and
registration for a variety of users. For organizations that have been granted a photocopy license by the CCC,
a separate system of payment has been arranged.
Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used
only for identification and explanation without intent to infringe.
Library of Congress Cataloging‑in‑Publication Data
Names: Veech, David, author.
Title: Leadersights : creating great leaders who create great workplaces / David Veech.
Description: Boca Raton, FL : CRC Press, [2017]
Identifiers: LCCN 2016033575 | ISBN 9781466558007 (hardback : alk. paper)
Subjects: LCSH: Leadership. | Self-efficacy. | Work environment.
Classification: LCC HD57.7 .V44 2017 | DDC 658.4/092--dc23
LC record available at https://lccn.loc.gov/2016033575
Visit the Taylor & Francis Web site at
http://www.taylorandfrancis.com
and the CRC Press Web site at
http://www.crcpress.com
To my surrogate grandmother Virginia Mason and my aunt Valerie Veech.
Virginia Mason, or Oma as we called her, was a woman of many
accomplishments, from delivering babies in the Appalachian Mountains, to
playing basketball on one of the first University of Louisville women’s teams,
to serving as an army nurse in World War II. She lived quietly and privately,
but through her stories and service to her church she touched many lives.
Aunt Val was in many ways similar to Oma. She did many different things
to support her family, even owning her own franchise at one point and
working with the Sheriff’s department. After my mother died, she invited
us to spend Thanksgiving and Christmas with them, and every year
she made my kids her grandkids and gave us all a place to call home.
When these wonderful women died, the outpouring of love at their
funerals amazed me, and I could only think how both were true
demonstrations of the power of servant leadership. I miss them every day.
Contents
Acknowledgments ..............................................................................xiii
Author ...................................................................................................xv
Introduction ........................................................................................xvii
Chapter 1 The Framework ..................................................................1
Satisfaction.....................................................................................2
Meaningfulness ........................................................................6
Awareness .................................................................................8
Responsibility ...........................................................................8
Dynamic Stability .......................................................................10
Leadership Mindset ...............................................................11
Learning and Situational Awareness ..................................13
Team Structure and Empowering the Workforce .............15
Building Trust: Clear Expectations and Vulnerability .......15
Clear Expectations ............................................................16
Vulnerability ......................................................................17
Chapter Summary ......................................................................19
Chapter 2 Vision and Metavision: Seeing the Whole before
Setting the Strategy ..........................................................21
The Purpose of Vision ................................................................22
Metavision: Seeing the Whole ..................................................23
Vision and Mission .....................................................................25
Tying Behavior to the Mission ..................................................31
Rigorous Learning ......................................................................32
Chapter Summary ......................................................................33
Chapter 3 Behavior ............................................................................35
From Compliance to Engagement ............................................36
Setting Expectations ...................................................................38
Organizational Values ................................................................39
vii
viii • Contents
Trust ............................................................................................43
Building Trust .......................................................................44
Listening ......................................................................................45
Behavior for Learning ...............................................................46
Psychomotor Learning ..........................................................47
Cognitive Learning ................................................................47
Affective Learning .................................................................49
Social Learning ......................................................................50
Examples .................................................................................52
Changing Our Behavior ........................................................52
Chapter Summary .....................................................................56
Chapter 4 Self-Efficacy and the Continuous Improvement
Engine ...............................................................................59
Three Critical Actions ...............................................................60
Contributors to Self-Efficacy .....................................................61
Mastery ....................................................................................61
Vicarious Learning ................................................................63
Coaching/Verbal Persuasion ...............................................64
Control ...................................................................................66
Motivation ...................................................................................67
Extrinsic and Intrinsic Motivation ......................................67
Elements of Intrinsic Motivation .........................................69
The Continuous Improvement Engine ....................................70
Chapter Summary ......................................................................72
Chapter 5 Teams ................................................................................75
The Critical Roles of Teams .......................................................75
Types of Teams to Build .............................................................78
Work Teams ............................................................................78
Learning Circles .....................................................................79
Kaizen Teams .........................................................................83
Normal Team Development .....................................................84
Forming ...................................................................................85
Storming ..................................................................................85
Norming .................................................................................86
Performing .............................................................................86
Adjourning ............................................................................86
Contents • ix
Team Size .....................................................................................87
Work Complexity ..................................................................88
Team Maturity .......................................................................89
Skill of the TL .........................................................................91
Team Leadership .........................................................................91
Chapter Summary ......................................................................92
Chapter 6 Integral Leadership ..........................................................95
The Integral Leadership Model .................................................95
Zone 1: Servant Leadership and Loving ............................96
Power and Authority ........................................................97
Gaining Authority ............................................................98
Zone 2: Level 5 Leadership and Learning ........................101
Leadership and Management ........................................102
The Zone of Proximal Development ............................103
Zone 3: Short-Interval Leadership and
Letting Go .............................................................................104
Learning Structures ........................................................105
Zone 4: Charismatic Leadership and Connecting ..........107
Integral Leadership is Not Enough ........................................109
Key Working Behavior for Leaders ........................................110
Chapter Summary ....................................................................113
Chapter 7 Tools for Integral Leadership from the Lean Toolbox .......115
Visual Management Systems ..................................................115
The One-Eyed Man on a Galloping Horse .......................117
Electronic Displays versus the Information
Board .....................................................................................121
4S (Yes, that’s FOUR S) ...........................................................123
Keep It Clean Kaizen ................................................................125
Takt Time ..................................................................................126
Restaurant Example ............................................................128
Insurance (Services) Example ............................................129
Summary ...............................................................................130
Three-Bin Replenishment ........................................................131
Three-Bin Replenishment in Health Care ........................135
Chapter Summary ....................................................................137
