Knowledge Management : Concepts, Methodologies, Tools and Applications

3509 Pages·2007·34.86 MB·English

by  Jennex, Murray E.

Knowledge Management:
Concepts, Methodologies,
Tools, and Applications
Murray E. Jennex
San Diego State University, USA
Volume I
InformatIon ScIence reference
Hershey • New York
Assistant Executive Editor: Meg Stocking
Acquisitions Editor: Kristin Klinger
Development Editor: Kristin Roth
Senior Managing Editor: Jennifer Neidig
Managing Editor: Sara Reed
Typesetter: Amanda Appicello
Cover Design: Lisa Tosheff
Printed at: Yurchak Printing Inc.
Published in the United States of America by
Information Science Reference (an imprint of IGI Global)
701 E. Chocolate Avenue, Suite 200
Hershey PA 17033
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: http://www.igi-pub.com/reference
and in the United Kingdom by
Information Science Reference (an imprint of IGI Global)
3 Henrietta Street
Covent Garden
London WC2E 8LU
Tel: [phone]
Fax: [phone]
Web site: http://www.eurospanonline.com
Library of Congress Cataloging-in-Publication Data
Knowledge management : concepts, methodologies, tools and applications / Murray Jennex, editor.
p. cm.
Summary: "This is the defining reference source for all theories, concepts, and methodologies within the KM discipline. It includes
chapters on Implementing KM in Organizations; KM Systems Acceptance; KM Communication; Knowledge Representation; Knowledge
Sharing; KM Success Models; Knowledge Ontology; and Operational KM, and provides libraries with the defining reference to the field"--
Provided by publisher.
Includes bibliographical references and index.
ISBN-13: 978-1-59904-933-5 (hardcover)
ISBN-13: 978-1-59904-934-2 (ebook)
1. Knowledge management. I. Jennex, Murray E., 1956-
HD30.2.K636866 2008
658.4'038--dc22
2007027566
Copyright © 2008 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by
any means, electronic or mechanical, including photocopying, without written permission from the publisher.
Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does
not indicate a claim of ownership by IGI Global of the trademark or registered trademark.
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
Editor-in-Chief
Mehdi Khosrow-Pour, DBA
Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series
Associate Editors
Steve Clarke
University of Hull, UK
San Diego State University, USA
Annie Becker
Florida Institute of Technology USA
Ari-Veikko Anttiroiko
University of Tampere, Finland
Editorial Advisory Board
Sherif Kamel
American University in Cairo, Egypt
In Lee
Western Illinois University, USA
Jerzy Kisielnicki
Warsaw University, Poland
Keng Siau
University of Nebraska-Lincoln, USA
Amar Gupta
Arizona University, USA
Craig van Slyke
University of Central Florida, USA
John Wang
Montclair State University, USA
Vishanth Weerakkody
Brunel University, UK
Additional Research Collections found in the
“Contemporary Research in Information Science and Technology”
Book Series
Data Mining and Warehousing: Concepts, Methodologies, Tools, and Applications
John Wang, Montclair University, USA • 6-volume set • ISBN 978-1-59904-951-9
Electronic Commerce: Concepts, Methodologies, Tools, and Applications
S. Ann Becker, Florida Institute of Technology, USA • 4-volume set • ISBN 978-1-59904-943-4
Electronic Government: Concepts, Methodologies, Tools, and Applications
Ari-Veikko Anttiroiko, University of Tampere, Finland • 6-volume set • ISBN 978-1-59904-947-2
End-User Computing: Concepts, Methodologies, Tools, and Applications
Steve Clarke, University of Hull, UK • 4-volume set • ISBN 978-1-59904-945-8
Global Information Technologies: Concepts, Methodologies, Tools, and Applications
Felix Tan, Auckland University of Technology, New Zealand • 6-volume set • ISBN 978-1-59904-939-7
Information Communication Technologies: Concepts, Methodologies, Tools, and Applications
Craig Van Slyke, University of Central Florida, USA • 6-volume set • ISBN 978-1-59904-949-6
Information Security and Ethics: Concepts, Methodologies, Tools, and Applications
Hamid Nemati, The University of North Carolina at Greensboro, USA • 6-volume set • ISBN 978-1-59904-937-3
Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications
Vijayan Sugumaran, Oakland University, USA • 4-volume set • ISBN 978-1-59904-941-0
Knowledge Management: Concepts, Methodologies, Tools, and Applications
Murray E. Jennex, San Diego State University, USA • 6-volume set • ISBN 978-1-59904-933-5
Multimedia Technologies: Concepts, Methodologies, Tools, and Applications
Syad Mahbubur Rahman, Minnesota State University, USA • 3-volume set • ISBN 978-1-59904-953-3
Online and Distance Learning: Concepts, Methodologies, Tools, and Applications
Lawrence Tomei, Robert Morris University, USA • 6-volume set • ISBN 978-1-59904-935-9
Virtual Technologies: Concepts, Methodologies, Tools, and Applications
Jerzy Kisielnicki, Warsaw University, Poland • 3-volume set • ISBN 978-1-59904-955-7
Free institution-wide online access with the purchase of a print collection!
InformatIon ScIence reference
Hershey • New York
Order online at www.igi-pub.com or call 717-533-8845 ext.10
Mon–Fri 8:30am–5:00 pm (est) or fax 24 hours a day 717-533-8661
List of Contributors
Aarons, Jeremy / Monash University, Australia .......................................................................3031
Abdullah, Rahman / South Bank University, UK .....................................................................1051
Abou-Zeid, El-Sayed / Concordia University, Canada .........................................1035, 2623, 2631
Abraham, Dolphy M. / Loyola Marymount University, USA .................................912, 1851, 2741
Abraham, Dulcy M. / Purdue University, USA .........................................................................1851
Abramowicz, Witold / The Poznan University of Economics, Poland .....................................1029
Al-Ahmadi, Mohammad Saad / Oklahoma State University, USA ..................................874, 3105
Alam, Pervaiz / Kent State University, USA ..............................................................................1013
Alavi, Maryam / Emory University, USA ..................................................................................2112
Alhajj, Reda / University of Calgary, Canada ..........................................................................1715
Ali, Irena / Department of Defence, Australia .................................................................2314, 2467
Amjad, Urooj / London School of Economics and Political Science, UK ............................23, 632
Analide, Cesar / University of Minho, Portugal ..........................................................................188
Anand, Yogesh / Reserve Bank of New Zealand, New Zealand .................................................2423
Anantatmula, Vittal S. / George Washington University, USA .................................................2933
Andrade, Javier / University of A Coruña, Spain .......................................................................376
Andreu, Rafael / IESE Business School, University of Nevarra, Spain ....................................2132
Angehrn, Albert / Centre for Advanced Learning Technologies (CALT) and
INSEAD, France .........................................................................................................................1164
Anttiroiko, Ari-Veikko / University of Tampere, Finland .........................................................2159
Ares, Juan / University of A Coruña, Spain .................................................................................376
Ariely, Gil / University of Westminster, UK and
Interdisciplinary Center Herzliya, Israel ..........................................................................2376, 2965
Atkinson, Barry E. / Monash University, Australia ....................................................................336
Avdic, Anders / Örebro University, Sweden ......................................................................291, 2997
Badia, Antonio / University of Louisville, USA .........................................................................3374
Bailey, Teresa R. / Jet Propulsion Laboratory, California Institute of Technology, USA..........2447
Bali, Rajeev K. / Coventry University, UK ......................................................................1894, 1903
Barker, Ken / Department of Computer Science, University of Calgary, Canada ....................1715
Barnard, Yvonne / EURISCO International, France ................................................................1294
Bartczak, Summer E. / Air Force Institute of Technology, USA ...............................................2397
Bayer, Florian / Martin-Luther-University Halle-Wittenberg, Germany ..................................2712
Becerra-Fernandez, Irma / Florida International University, USA .........................................1042
Bell, Chauncey / Bell & Associates, Business Design for Innovation (BABDI),
California, USA ..........................................................................................................................2485
Berends, Hans / Eindhoven University of Technology, The Netherlands ..................................1615
Berger, Stefan / Universität Passau, Germany ............................................................................658
Berler, Alexander / National Technical University of Athens, Greece ......................................2808
Bertaux, Nancy / Xavier University, USA ...................................................................................820
Berztiss, Alfs T. / University of Pittsburgh, USA .......................................................................1117
Blackie, Nigel M. / University of Salford, UK ...........................................................................2768
Blake, Cathy / Taylor Woodrow, UK ..........................................................................................2843
Boahene, Michael / Holism Information Systems Management, Australia .................................553
Boersma, Kees / Vrije Universiteit Amsterdam, The Netherlands .............................................1065
Bolisani, Ettore / University of Padova, Italy............................................................................1568
Bonifacio, Matteo / University of Trento, Italy ..........................................................................1107
Borgman, Hans P. / Universiteit Leiden, The Netherlands .......................................................2142
Bouquet, Paolo / University of Trento, Italy ..............................................................................1107
Boy, Guy / EURISCO International, France .............................................................................1294
Bradburn, Anton / University of Westminister, UK ..................................................................2843
Braun, Patrice / University of Ballarat, Australia ....................................................................2866
Brock, Jürgen Kai-Uwe / University of Strathclyde, UK .........................................................3248
Brookes, Naomi J. / Loughborough University, UK..................................................................1401
Broome, Barbara / University of Maryland–Baltimore County, USA.......................................1789
Buche, Mary W. / University of Kansas, USA ...........................................................................2890
Buchholz, William / Bentley College, USA ...............................................................................3058
Burkhard, Remo A. / University of St. Gallen, Switzerland .......................................................781
Burnell, Lisa J. / Texas Christian University, USA .....................................................................571
Burstein, Frada / Monash University, Australia .....................................................336, 1724, 2919
Butler, Tom / University College Cork, Ireland .......................................................396, 2798, 3143
Bygstad, Bendik / The Norwegian School of Information Technology, Norway .......................2334
Cai, Jian / Peking University, P. R. China .................................................................................1176
Cegielski, Casey / Auburn University, USA ...............................................................................1450
Cepeda-Carrión, Gabriel / University of Seville, Spain ...........................................................2646
Chadwick, Daid W. / University of Salford, UK .......................................................................2168
Chan, Ivy / The Chinese University of Hong Kong, Hong Kong .....................................2011, 2021
Chan, Shirley / The University of Hong Kong, Hong Kong ......................................................3385
Chan, Michael F.S. / The Hong Kong Polytechnic University, Hong Kong ................................883
Chau, Patrick Y.K. / The Chinese University of Hong Kong, Hong Kong .....................2011, 2021
Chen, Cheng-Hsui / National Yun-Lin University of Science and Technology, Taiwan ............2240
Chen, Ping / University of Houston-Downtown, USA ...............................................................1002
Chen, Ye / University of Wisconsin-Madison, USA ....................................................................3040
Chen, Zhen / Massey University, New Zealand .........................................................................3230
Chen, Shizhong / Luton Business School, University of Luton, Luton, UK ................................641
Cheng, T. C. E. / The Hong Kong Polytechnic University, China ...............................................963
Chung, Walter W.C. / The Hong Kong Polytechnic University, Hong Kong .............................883
Clarke, Steve / University of Hull, UK ......................................................................................2984
Coakes, Elayne / University of Westminister, UK ......................................................................2843
Cockett, Tony / Brunel University, UK ......................................................................................1987
Colmenares, Leopoldo E. / University Simon Bolivar, Venezuela ..............................................758
Colucci, Simona / Politecnico di Bari, Italy ..............................................................................1073
Connell, Con / University of Southampton, UK...........................................................................171
Connell, N.A.D. / University of Southampton, UK ....................................................................1753
Cooper, Lynne P. / Jet Propulsion Laboratory, California Institute of Technology, USA .........2447
Córdoba, José / University of Hull, UK .....................................................................................3285
Corral, Karen L. / Arizona State University, USA ....................................................................1464
Cox, Andrew / Loughborough University, UK ..........................................................................1051
Cristani, Matteo / University of Verona, Italy ...........................................................................1419
Croasdell, David / University of Nevada, Reno, USA .......................................................179, 1155
Cuel, Roberta / University of Verona, Italy ...............................................................................1419
Cunha, Maria Manuela / Polytechnic Institute of Cavado and Ave, Portugal .........................2699
Cybulski, Margaret / Deakin University, Australia ....................................................................509
Dattero, Ronald / Southwest Missouri State University, USA ...................................................1643
Davenport, Daniel L. / University of Kentucky Chandler Medical Center, USA ..............313, 2036
Dekker, David J. / Radboud University Nijmegen, The Netherlands ........................................2060
Dennis, Charles / Brunel University, UK ..................................................................................1987
Derballa, Volker / University of Augsburg, Germany ...............................................................1625
Desai, Pranay / Griffith University, Australia ............................................................................2214
Desouza, Kevin C. / University of Illinois at Chicago, USA .....................................................2191
DeSouza, Ruth / Wairua Consulting Limited, New Zealand .....................................................3315
Dexter, Sally / Victoria University of Wellington, New Zealand ................................................2423
Di Biagi, Matteo / University of Padova, Italy ..........................................................................1568
Di Noia, Tommaso / Politecnico di Bari, Italy ..........................................................................1073
Di Sciascio, Eugenio / Politecnico di Bari, Italy .......................................................................1073
Diaz, Veronica / The University of Arizona, USA ........................................................................941
Dieng-Kuntz, Rose / INRIA, ACACIA Project, France .............................................................2750
Ding, Wei / University of Houston-Clear Lake, USA .................................................................1002
Dingsøyr, Torgeir / SINTEF Information and Communication Technology, Norway ...............3175
Disterer, Georg / Hannover University of Applied Sciences and Arts, Germany ......................1841
Ditsa, George / University of Wollongong, Australia ..................................................................553
Dologite, Dorothy G. / Baruch College, USA ...........................................................................1216
Donini, Francesco M. / Universitá della Tuscia, Italy ..............................................................1073
Dorado, Julián / University of A Coruña, Spain .......................................................................3336
Dori, Dov / Israel Institute of Technology, Israel, & Massachusetts Institute
of Technology, USA .......................................................................................................................421
Douglas, Ian / Florida State University, USA ............................................................................1595
Dragićević, Suzana / Simon Fraser University, Canada .............................................................794
Duan, Yanqing / Luton Business School, University of Luton, Luton, UK ..................................641
Duchessi, Peter / University of Albany, USA ...............................................................................112
Durbin, Stephen D. / RightNow Technologies, USA .................................................................1971
Durrett, John R. / Texas Tech University, USA ...........................................................................571
Dwivedi, Ashish / University of Hull, UK ........................................................................1894, 1903
Edwards, John S. / Aston Business School, UK ..............................................................2538, 2572
Ein-Dor, Phillip / Tel-Aviv University, Israel ...............................................................................162
Ekbia, Hamid R. / University of Redlands, USA .......................................................................3343
Elshaw, Brenda / IBM, UK ........................................................................................................1748
England, Ellen C. / Air Force Institute of Technology, USA .....................................................2397
Enparantza, Rafael / Centro Tecnológico Tekniker, Spain .......................................................2712
Eppler, Martin J. / University of Lugano, Switzerland .......................................................324, 781
Ericsson, Fredrik / Örebro University, Sweden ................................................................291, 2997
Fairchild, Alea / Versalius College/Vrije Universiteit Brussel (VUB), Belgium ........................3070
Farmer, William M. / McMaster University, Canada ...............................................................2976
Favela, Jesús / CICESE, Mexico ..................................................................................................841
Filos, Erastos / European Commission, Belgium ...........................................................................48
Fink, Dieter / Edith Cowan University, Australia......................................................................1841
Fong, Patrick S.W. / Hong Kong Polytechnic University, Hong Kong ...........................1605, 3276
Fortier, Jean-Yves / University of Picardie Jules Verne, France ................................................649
Freeze, Ronald / Arizona State University, USA .........................................................................365
Fuller, Christie M. / Oklahoma State University, USA ...............................................................748
Galup, Stuart D. / Florida Atlantic University, USA ................................................................1643
Gammack, John / Griffith University, Australia .......................................................................2214
Ganguly, Auroop R. / Oak Ridge National Laboratory, USA ...................................................2546
García, Rafael / University of A Coruña, Spain ..........................................................................376
Gedeon, Zuzana / RightNow Technologies, USA ......................................................................1971
Gelepithis, Petros A. M. / Kingston University, UK .................................................................1480
Giaglis, George M. / University of the Aegean, Greece ............................................................1438
Giannakakis, Nikolaos / National and Kapodistrian University of Athens, Greece .................2205
Gillman, Daniel W. / Bureau of Labor Statistics, USA................................................................902
Goldsmith, Ronald E. / Florida State University, USA ............................................................3125
Goose, Stuart / Siemens Corporate Research Inc., USA ...........................................................1331
Gottschalk, Petter / Norwegian School of Management BI, Norway .....130, 452, 525, 1818, 2521
Grace, Audrey / University College Cork, Ireland ......................................................................396
Grant, J. / Towson University, USA .............................................................................................681
Grieves, Jim / University of Hull, UK .........................................................................................308
Groothuis, W.A. / Cap Gemini Ernst & Young B.V., The Netherlands ......................................1881
Guimaraes, Tor / Tennessee Technological University, USA ....................................................1789
Gupta, Amar / University of Arizona, Tucson, USA ..................................................................2546
Gupta, Jatinder N. D. / University of Alabama in Huntsville, USA .........1, 228, 1859, 2680, 2687
Hädrich, Thomas / Martin-Luther-University Halle-Wittenberg, Germany .....................541, 2559
Hahn, Thomas / Profactor Produktionsforschungs GmbH, Austria ...........................................490
Hall, Dianne J. / Auburn University, USA .........................................................................179, 1450
Hall, G. Brent / University of Waterloo, Canada ........................................................................345
Hara, Noriko / Indiana University, USA ...................................................................................3343
Heavin, Ciara / National University of Ireland, Cork, Ireland .................................................1223
Heier, Hauke / European Business School, Germany................................................................2142
Helms, Marilyn M. / Dalton State College, USA ......................................................................1547
Hemmje, Matthias / Fern Universität Hagen, Germany ..........................................................3194
Hendriks, Paul H.J. / Radboud University Nijmegen, The Netherlands ...........................670, 2060
Hicks, Richard C. / Texas A&M University, USA .....................................................................1643
Hirakis, Odysseas / National and Kapodistrian University of Athens, Greece .........................2232
Hlupic, Vlatka / Brunel University, UK ............................................................................989, 1277
Hofer, Franz / Graz University of Technology, Austria .............................................................3086
Holsapple, Clyde W. / University of Kentucky, USA .......................................313, 862, 1200, 2036
Hsu, HY Sonya / Southern Illinois University, USA ........................................................2097, 2070
Hsu, Jeffrey / Fairleigh Dickinson University, USA ........................................................................1
Hung, Wei-Loong David / National Institute of Education, Singapore ......................................145
Hussein, Ahmed Abdel Kader / Maastricht School of Management, MSM,
The Netherlands ..........................................................................................................................2092
Imberman, Susan / City University of New York, USA ...............................................................921
Jacobson, Carolyn McKinnell / Marymount University, USA .................................................1633
Jasimuddin, Sajjad M. / University of Dhaka, Bangladesh and University of
Southampton, UK ..........................................................................................................................171
Jennex, Murray E. / San Diego State University, USA .......................32, 216, 284, 564, 711, 1958
Jeong, Hyung Seok / Oklahoma State University, USA ............................................................1851
Jih, Wen-Jang Kenny / Middle Tennessee State University, USA ..................................1547, 2240
Johnson, J David / University of Kentucky, USA ......................................................................2261
Jones, Kiku / University of Tulsa, USA .......................................................................................862
Jones, Nory B. / University of Maine Business School, USA ..........................................2680, 2687
Joshi, K.D. / Washington State University, USA ........................................................................1200
Kalczynski, Pawel Jan / University of Toledo, USA .................................................................1029
Kang, Infae / Seoul National University, Korea ........................................................................1473
Kankanhalli, Atreyi / National University of Singapore, Singapore ..............................2788, 3409
Kao, Anne / Boeing Phantom Works, USA ................................................................................1528
Karakounos, Spyros / National and Kapodistrian University of Athens, Greece ....................2232
Kassel, Gilles / University of Picardie Jules Verne, France ........................................................649
Kayworth, Timothy / Baylor University, USA ..........................................................................2112
Kemmerer, Benedict / University of Kansas, USA....................................................................2890
Kennedy, David M. / Hong Kong Institute of Education, Hong Kong......................................3315
Khan, Shiraj / University of South Florida (USF), USA ...........................................................2546
Kidd, John B. / Aston Business School, UK ..............................................................................2572
Kim, Yeongho / Seoul National University, Korea ....................................................................1473
King, William R. / University of Pittsburgh, USA .................................................................73, 123
Kingma, Sytze / Vrije Universiteit Amsterdam, The Netherlands .............................................1065
Klein, Jonathan H. / University of Southampton, UK.................................................................171
Kochikar, V. P. / Infosys Technologies Ltd., India ...........................................................2079, 3205
Koh, Thiam Seng / National Institute of Education, Singapore ..................................................195
Kong, Stephen C.W. / Loughborough University, UK ..............................................................3230
Koutsouris, Dimitris / National Technical University of Athens, Greece .................................2808
Kraaijenbrink, Jeroen / University of Twente, The Netherlands ...............................................264
Kulkarni, Uday / Arizona State University, USA ........................................................................365
LaBrie, Ryan C. / Seattle Pacific University, USA ....................................................................1464
Lambropoulos, Niki / Intelligenesis Consultancy Group, UK ..................................................2285
Land, Frank / London School of Economics and Political Science, UK ..............................23, 632
Laware, Gilbert W. / Purdue University, USA ..........................................................................1305
Leahy, Michael G. / University of Waterloo, Canada .................................................................345
Leal, Antonio / University of Seville, Spain ...............................................................................2345
Leidner, Dorothy / Baylor University, USA...............................................................................2112
Lenard, Mary Jane / University of North Carolina–Greensboro, USA ....................................1013
Leon, Linda / Loyola Marymount University, USA ...........................................................912, 2741
Leseure, Michel J. / Al Akhawayn University, Morocco ...........................................................1401