InTouch Access Anywhere™ User Guide

46 Pages·2015·1.35 MB·English

Wonderware®
InTouch Access Anywhere
™
User Guide
12/14/15
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© 2015 by Schneider Electric Software, LLC. All rights reserved
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Contents
Chapter 1 Using InTouch Access Anywhere.....................5
About InTouch Access Anywhere .................................................... 5
InTouch Access Anywhere Server ................................................ 6
InTouch Access Anywhere Secure Gateway Server ..................... 6
Supported Web Browsers ................................................................. 7
Supported Versions of InTouch ....................................................... 8
Chapter 2 Viewing an Application with InTouch Access
Anywhere ..................................................9
Gather the Information You Need to Log On to InTouch Access
Anywhere ..................................................................................... 10
Logging on to InTouch Access Anywhere ..................................... 11
Logging on Directly to InTouch Access Anywhere .................... 11
Logging on Through the Secure Gateway .................................. 13
Diagnosing Log on Problems ...................................................... 15
Advanced Connection Settings ................................................... 17
Advanced Connection Settings Page 1 ................................... 17
Advanced Connection Settings Page 2 ................................... 19
Advanced Connection Settings Page 3 ................................... 20
Advanced Connection Settings Page 4 ................................... 21
Viewing an InTouch Access Anywhere Session ............................ 23
Resizing an Application Window ................................................ 24
InTouch Access Anywhere User Guide
4 Contents
Using the Access Anywhere Toolbar .......................................... 25
Using the Touch Mobile Device Toolbar ................................ 26
Using a Desktop Toolbar ........................................................ 27
Clipboard Support ................................................................... 27
Using Finger Gestures ................................................................ 30
Changing an InTouch Application ............................................. 31
Ending an InTouch Access Anywhere Session ............................. 32
Session Auto-logoff ...................................................................... 32
Automatic Reconnect .................................................................. 32
Chapter 3 Using InTouch Access Anywhere on Portable
Devices ...................................................33
Running InTouch Access Anywhere on Different Operating
Systems ........................................................................................ 34
Android Operating System ......................................................... 34
Google Chrome Operating System ............................................. 35
Chromebook Keyboard ............................................................ 36
iOS Operating System ................................................................ 37
Windows RT Operating System ................................................. 38
Windows 7, Windows 2008 R2, or Windows 2012 Operating
Systems ................................................................................... 40
Operating System, Browser, and Mobile Device Combinations .. 40
All Operating Systems and All Browsers ..................................... 44
InTouch Access Anywhere User Guide
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Chapter 1
Using InTouch Access
Anywhere
This guide describes how to use Wonderware® InTouch Access
Anywhere™ to remotely connect to your InTouch® applications by
means of an HTML5-compatible web browser.
About InTouch Access Anywhere
InTouch Access Anywhere enables you to remotely access a running
InTouch application from a desktop computer or a mobile device
including tablets, smartphones, or laptops. You view and control the
application through a secure web browser without requiring a
separate client application.
InTouch Access Anywhere provides the following features:
• Provides secure and remote access to Wonderware InTouch
applications
• Incorporates image compression, packet shaping, and whole frame
rendering to improve Internet performance
• Automatically adjusts the size of your InTouch Access Anywhere
session to the web browser window showing the application
• Supports finger gestures on touch screen devices
• Works on devices that only support web applications like
Chromebooks
• Provides an expandable session toolbar with icons to access system
keys, a clipboard, and a keyboard auto-sense feature
InTouch Access Anywhere User Guide
6  Chapter 1 Using InTouch Access Anywhere
InTouch Access Anywhere Server
The InTouch Access Anywhere server is installed on a RDP host in
your company’s data center. The host computer has InTouch
WindowViewer installed and is running InTouch applications. When
you log on, you select the InTouch application you want to view.
Typically, you will use a VPN that supports websockets to securely
connect to the InTouch Access Anywhere server.
InTouch Access Anywhere Secure Gateway Server
InTouch Access Anywhere Secure Gateway is an optional server that
can be installed with the InTouch Access Anywhere server. The Secure
Gateway acts as a conduit between users in remote locations and
InTouch applications running on a RDP host in a data center. A Secure
Gateway is typically installed in a DMZ to route all InTouch network
data through a SSL-based connection.
InTouch Access Anywhere User Guide
Supported Web Browsers7
The InTouch Access Anywhere Secure Gateway provides the following
additional functions for InTouch Access Anywhere Server:
• Eliminates the need to purchase, install, configure, and manage a
VPN to use InTouch Access Anywhere Server
• Accesses InTouch applications through a single server installed in
a secure perimeter network, while InTouch applications reside
securely on an InTouch Access Anywhere server behind an
internal firewall
By default, the InTouch Access Anywhere server listens on port 8080.
The InTouch Secure Gateway listens on port 443. Contact your IT
department to verify the ports assigned to your company’s servers. You
must specify a port number when you log on to InTouch Access
Anywhere if non-default ports have been assigned to the two servers.
Supported Web Browsers
HTML5 websockets technology makes it possible to open an
interactive communication session between your browser and an
InTouch Access Anywhere server. The following versions of HTML5
compatible web browsers have been tested and validated to work with
InTouch Access Anywhere:
• Apple Safari, version 8
• Google Chrome, version 44
• Microsoft Edge
• Microsoft Internet Explorer, version 11
• Mozilla Firefox, version 40
• Opera, version 31
Although Wonderware InTouch Access Anywhere supports the listed
browsers, you should review the Running InTouch Access Anywhere
on Different Operating Systems section on page34 for usage behaviors
and any alternative solutions for each browser.
InTouch Access Anywhere User Guide
8  Chapter 1 Using InTouch Access Anywhere
Older versions of the listed browsers below are functionally compatible
with InTouch Access Anywhere. You may be able to use the following
older versions of these browsers, but specific behaviors are unknown
because no formal testing has been done with InTouch Access
Anywhere.
• Apple Safari, versions 5, 6, and 7
• Google Chrome, versions 11 and later
• Microsoft Internet Explorer, versions 9 and 10
Note: Internet Explorer version 9 must be used with a Secure
Gateway server.
• Mozilla Firefox, versions 6 and later
• Opera, versions 11 and later
Important: You are strongly advised to upgrade to a recent version
of a supported web browser for use with InTouch Access Anywhere.
Supported Versions of InTouch
InTouch Access Anywhere can view InTouch applications running in
WindowViewer from InTouch 2012 R2 or later versions of InTouch.
Contact your IT department to verify the InTouch application you
want to view will run in WindowViewer from one of the supported
versions of InTouch.
InTouch Access Anywhere User Guide
9
Chapter 2
Viewing an Application with
InTouch Access Anywhere
This chapter describes how to log on to InTouch Access Anywhere from
any device with an HTML5-compatible web browser. It includes the
information you need to log on, a step-by-step log on procedure,
advanced connection settings, and how to securely connect to InTouch
Access Anywhere.
InTouch Access Anywhere User Guide
10  Chapter 2 Viewing an Application with InTouch Access Anywhere
Gather the Information You Need to Log On to
InTouch Access Anywhere
Before you attempt to log on and begin viewing InTouch applications
with InTouch Access Anywhere, contact your IT department to gather
the following information:
• Has your IT department added you as a member of the Remote
Desktop Users group on the InTouch Access Anywhere server? You
must be a member to access the InTouch Access Anywhere server
with a Remote Desktop Connection client.
• What is the domain name or IP address of your InTouch Access
Anywhere server?
• Does your InTouch Access Anywhere server use default port 8080?
If not, you need to specify the non-default port number when you
log on to the InTouch Access Anywhere server.

• What is the name of the Windows domain specified with your user
name to log on to the InTouch Access Anywhere server.
• Verify that your IT department has listed the InTouch applications
you want to view on the InTouch Access Anywhere logon page.
Information Needed for an External Connection to Access Anywhere
• Does your company require a VPN to connect to the InTouch
Access Anywhere server from a remote location? InTouch Access
Anywhere is compatible with most VPNs that support websockets.
• Will your data center use an InTouch Secure Gateway with
InTouch Access Anywhere? If so, what is the domain name or IP
address of your Secure Gateway?
• If your data center uses an InTouch Secure Gateway, does it listen
on default port 443? If not, you need to specify the non-default port
number when you log on to the Secure Gateway.
• Is a trusted certificate installed on the Secure Gateway? By
default, a self-signed certificate is installed on the Secure Gateway.
Some web browsers show a security warning or prohibit
connections to servers using self-signed certificates.
InTouch Access Anywhere User Guide