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About Internal Operational Damages: The IKEA Case Study
1. The document discusses internal operational damages at IKEA stores in Portugal. In 2016, globally 0.3% of IKEA's sales were lost due to unsellable, damaged products costing approximately 110 million euros. 2. IKEA's profit margin in Portugal was 6% in 2016, so internal damages directly impact profits by reducing reinvestment potential. Another issue is damage to the brand's quality perception. 3. The author analyzes IKEA warehouse processes and develops an action plan to significantly reduce internal damages by identifying problem products and root causes, such as issues with space management, employee turnover, and receiving damaged products from suppliers.
Detailed Information
| Author: | ['Thato Ketelo'] |
|---|---|
| Publication Year: | 2020 |
| Pages: | 9 |
| Language: | English |
| Format: | |
| Price: | FREE |
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