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Download Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits by Lisa Ford; David McNair in PDF format completely FREE. No registration required, no payment needed. Get instant access to this valuable resource on PDFdrive.to!
About Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
When the going's tough, the companies that survive will be those that build the greatest loyalty – by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isn't just important – it's essential.
Detailed Information
| Author: | Lisa Ford; David McNair |
|---|---|
| Publication Year: | 2009 |
| ISBN: | 9781605500386 |
| Language: | English |
| File Size: | 2.17 |
| Format: | |
| Price: | FREE |
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