Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

300 Pages·2013·3.34 MB·English

by  Anthony Mersino PMP

Emotional Intelligence for Project Managers
Second Edition

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Library of Congress Cataloging-in-Publication Data Mersino, Anthony.
Emotional intelligence for project managers : the people skills you need to achieve outstanding results /
Anthony Mersino. — Second edition.
pages cm
Includes bibliographical references and index.
ISBN 978-0-8144-3277-8 (alk. paper) — ISBN 0-8144-3277-8 (alk. paper) 1. Project management—
Psychological aspects. 2. Emotional intelligence. 3. Teams in the workplace—Management. I. Title.
HD69.P75M475 2013
658.4′04019—dc23
2012051364
© 2013 Anthony C. Mersino All rights reserved.
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Printing number
10 9 8 7 6 5 4 3 2 1
Contents
Acknowledgments
PART 1
An Introduction to Emotional Intelligence
1 My Growth in Emotional Intelligence
A Dangerous Situation
Emotional Mastery for Project Managers
Project Management Is Competitive
The Rules for Project Managers Have Changed
What Is Emotional Intelligence?
Measuring Your Emotional Intelligence
The Good News About Emotional Intelligence
Applying Emotional Intelligence to Project Mangement
Emotional Intelligence Is Vital to Project Managers
2 A Brief Primer on Emotional Intelligence
The Popularity of Emotional Intelligence
Some Useful Definitions
How to Improve Your Understanding of Emotional Intelligence Concepts
Learning About Emotional Intelligence Is Only the First Step
PART 2
Project Management Begins with Self-Management
3 Self-Awareness
An Introduction to Self-Awareness
Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence
Techniques to Improve Your Self-Awareness
Personal Action Plan: Self-Awareness
4 Self-Management
The Emotional Intelligence Model for Project Management
Self-Control
Prethinking or Foreshadowing
Techniques to Improve Our Self-Control
Personal Action Plan: Self-Management
PART 3
Building Project Stakeholder Relationships
5 Social Awareness
An Introduction to Social Awareness
Empathy
Seeing Others Clearly
Organizational Awareness
Emotional Boundaries
Techniques for Improving Our Social Awareness
Personal Action Plan: Social Awareness
6 Relationship Management
An Introduction to Relationship Management
Stakeholder Relationships
Developing Others
Telling the Truth
Additional Principles of Relationship Building
Techniques for Managing Relationships on Projects
Personal Action Plan: Relationship Management
PART 4
Using EQ to Lead Project Teams
7 Project Team Leadership
An Introduction to Project Team Leadership
Communications
Methods of Project Communications
Conflict Management
Inspirational Leadership
Additional Considerations for Team Leaders
Techniques for Improving Project Team Leadership
Personal Action Plan: Project Team Leadership
8 Creating a Positive Team Environment
What Makes a Great Project Team?
How PMs Set the Tone and Direction for the Project
The Team Within the Team
Techniques for Creating a Positive Team Environment
Personal Action Plan: Creating a Positive Team Environment
9 Leveraging Emotional Intelligence on Large and Complex Projects
Are You Ready to Lead Large and Complex Projects?
Characteristics of Large and Complex Projects
Concerns for Large-Scale Project Managers
Applying Different Leadership Styles
Applying Emotional Intelligence to Virtual Project Teams
Emotional Intelligence Techniques for Large and Complex Projects
Personal Action Plan: Leveraging Emotional Intelligence on Large and
Complex Projects
10 Success with Agile Projects
Agile Project Managers, Scrum Masters, Coaches, and Team Leaders
Servant Leadership Is an Alternative to Command and Control
Agile Leaders Need to Be Emotionally Intelligent
Social Awareness and Relationship Management
Positive Regard
Techniques for Improving Our Success with Agile Projects
Personal Action Plan: Success with Agile Projects
Epilogue
Appendixes
A Emotional Tally Sheet
B Assessment for Emotional Self-Awareness and Self-Control
C Stakeholder Management Tool
D Emotional Intelligence Movies and Scenes
E Books on Emotional Intelligence
F Emotional Intelligence Assessment Instruments
Index