Table Of ContentAlexander Maedche · Jan vom Brocke
Alan Hevner (Eds.)
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2 Designing the Digital
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C Transformation
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12th International Conference, DESRIST 2017
Karlsruhe, Germany, May 30 – June 1, 2017
Proceedings
123
Lecture Notes in Computer Science 10243
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Lancaster University, Lancaster, UK
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Carnegie Mellon University, Pittsburgh, PA, USA
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University of Surrey, Guildford, UK
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Cornell University, Ithaca, NY, USA
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Weizmann Institute of Science, Rehovot, Israel
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Indian Institute of Technology, Madras, India
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Alexander Maedche Jan vom Brocke
(cid:129)
Alan Hevner (Eds.)
Designing the Digital
Transformation
12th International Conference, DESRIST 2017
–
Karlsruhe, Germany, May 30 June 1, 2017
Proceedings
123
Editors
Alexander Maedche AlanHevner
Karlsruhe Institute of Technologie (KIT) University of SouthFlorida
Karlsruhe Tampa,FL
Germany USA
Jan vom Brocke
University of Liechtenstein
Vaduz
Liechtenstein
ISSN 0302-9743 ISSN 1611-3349 (electronic)
Lecture Notesin Computer Science
ISBN 978-3-319-59143-8 ISBN978-3-319-59144-5 (eBook)
DOI 10.1007/978-3-319-59144-5
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LNCSSublibrary:SL3–InformationSystemsandApplications,incl.Internet/Web,andHCI
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Preface
This volume contains selected research papers and descriptions of prototypes and
products presented at DESRIST 2017 – the 12th International Conference on Design
ScienceResearchinInformationSystemsandTechnology–heldfromMay30toJune
1, 2017, at Karlsruhe, Germany.
This year’s DESRIST conference continues the tradition of advancing and broad-
ening design research within the information systems discipline. DESRIST brings
togetherresearchersandpractitionersengagedinallaspectsofDesignScienceresearch
(DSR),withaspecialemphasisonnurturingthesymbioticrelationshipbetweenDesign
Science researchers and practitioners. As in previous years, scholars and design
practitioners from variousareas, suchas informationsystems, businessand operations
research, computer science, and industrial design came together to discuss both chal-
lenges and opportunities of Design Science and to solve design problems through the
innovative use of information technology and applications. The outputs of DESRIST,
new and innovative constructs, models, methods, processes, and systems, provide the
basis for novel solutions to design problems in many fields. The conference further
built on the foundation of 11 prior highly successful international conferences held in
Claremont, Pasadena, Atlanta, Philadelphia, St. Gallen, Milwaukee, Las Vegas,
Helsinki, Miami, Dublin, and St. Johns.
The 12th DESRIST conference had the theme of “Designing the Digital Transfor-
mation” and emphasized the contemporary challenge of transforming businesses and
society using information technologies. The rapid digital transformation of businesses
and society creates new challenges and opportunities for information systems (IS) re-
searchwithastrongfocusondesign,whichrelatestomanifoldapplicationareasofIS
research. This year’s DESRIST, therefore, introduced selected themes in order to
account for and further stimulate DSR in such areas. Specifically, DESRIST featured
seven themes: DSR in business process management, DSR in human–computer
interaction, DSR in data science and business analytics, DSR in service science,
methodologicalcontributions,domain-specificDSRapplications,andemergingthemes
and new ideas. In total, we received 135 submissions (66 full research papers, 19
prototypes and products, and 50 research-in-progress papers) to the conference for
review. Each research paper was reviewed by a minimum of two referees. This
Springer volume contains 25 full research papers, with an acceptance rate of 38%,
along with 11 short papers describing prototypes and products. Research-in-progress
papers are published in separate proceedings.
We would like to thank all authors who submitted their papers to DESRIST 2017.
We trust that the readers will find them as interesting and informative as we did. We
would like to thank all members of the Program Committee as well as the many
additional reviewers who took the time to provide detailed and constructive critiques
for the authors. We are grateful for the support of many colleagues who took
responsibility in chair positions – such as the doctoral consortium chairs, the industry
VI Preface
track chairs, the product and prototype chairs, and the local arrangements chairs – as
wellasforthegreatdedicationofthemanyvolunteers,whoseeffortswereinstrumental
in bringing about another successful DESRIST conference. Our special thanks go to
Dr.StefanMorana,whomanagedtheoperationalreviewandpublicationprocessinhis
roleasproceedingschair.Furthermore,wethanktheKarlsruheInstituteofTechnology
(KIT) and the sponsoring organizations, in particular SAP, Bosch, IBM, Senacor, as
well as the Cyberforum/Digital Innovation Center, for their support. We believe the
papers in these proceedings provide many interesting and valuable insights into the
theory and practice of DSR. They open up new and exciting possibilities for future
research in the discipline.
May 2017 Alexander Maedche
Jan vom Brocke
Alan Hevner
Organization
General Chairs
Jeffrey Parsons Memorial University of Newfoundland, Canada
John Venable Curtin University, Australia
Tuure Tuunanen University of Jyväskylä, Finland
Program Chairs
Alexander Maedche Karlsruhe Institute of Technology (KIT), Germany
Jan vom Brocke University of Liechtenstein, Liechtenstein
Alan Hevner University of South Florida, USA
Theme Chairs
DSR in Business Process Management
Wil van der Aalst TU Eindhoven, The Netherlands
Jan Mendling WU Vienna, Austria
Michael Rosemann QUT Brisbane, Australia
DSR in Human–Computer Interaction
Marc Adam The University of Newcastle, Australia
Rene Riedl Johannes Kepler University Linz, Austria
Dov Te’eni Tel Aviv University, Israel
DSR in Data Science and Business Analytics
Wolfgang Ketter Erasmus University Rotterdam, The Netherlands
Sudha Ram The University of Arizona, USA
Ahmed Abbasi University of Virginia, USA
DSR in Service Science
Daniel Beverungen University of Paderborn, Germany
Jan Marco Leimeister University of St. Gallen, Switzerland
Jim Spohrer IBM, USA
Methodological Contributions
Jan Pries-Heje Roskilde Universitet, Denmark
Sandeep Purao Bentley University, USA
Matti Rossi Aalto University, Finland
VIII Organization
Domain-Specific DSR Applications
Jörg Becker University of Münster, Germany
Samir Chatterjee Claremont Graduate University, USA
Brian Donnellan Maynooth University, Ireland
Emerging Themes and New Ideas
Robert Winter University of St. Gallen, Switzerland
John Venable Curtin University, Australia
Monica Chiarini Florida International University, USA
Tremblay
Products and Prototypes
Peter Loos Saarland University, Germany
Oliver Müller IT University Copenhagen, Denmark
Jason Thatcher Clemson University, USA
Doctoral Consortium Chairs
Shirley Gregor Australian National University, Australia
Gerd Schwabe University of Zürich, Switzerland
Stefan Seidel University of Liechtenstein, Liechtenstein
Industry Chairs
Helmut Krcmar Technical University of Munich, Germany
Norbert Koppenhagen SAP SE, Germany
Gerhard Satzger IBM and Karlsruhe Institute of Technology (KIT),
Germany
Local Arrangements Chairs
Silvia Schacht Karlsruhe Institute of Technology (KIT), Germany
Peter Hottum Karlsruhe Institute of Technology (KIT), Germany
Proceedings Chair
Stefan Morana Karlsruhe Institute of Technology (KIT), Germany
Organization IX
Program Committee and Reviewers
Adi Wolfson Christoph Müller-Bloch
Agnis Stibe Christoph Rosenkranz
Aileen Cater-Steel Christoph Schneider
Akhilesh Bajaj Christopher Jud
Akshay Bhagwatwar Christopher Yang
Alex Winkelmann Chun Ouyang
Alexander Simons Clare Thornley
Alivelu Mukkamala Claudio Di Ciccio
Amir Haj-Bolouri Codrina Lauth
Amit Basu Cristina Cabanillas
Andreas Oberweis Danny Poo
Andreas Solti Dave Darcy
Andrija Javor David Cornforth
Anindya Datta David P. Darcy
Annika Lenz Debashis Saha
Anthony Ross Debra Vandermeer
Antonia Albani Denis Dennehy
Arin Brahma Derek Nazareth
Arturo Castellanos Devi Bhattacharya
Arun Sen Dietmar Nedbal
Atish P. Sinha Dimitris Karagiannis
Axel Winkelmann Dominik Augenstein
Balaji Padmanabhan Dominik Dellermann
Barbara Dinter Dominik Jung
Benedikt Morschheuser Doo-Hwan Bae
Benedikt Notheisen Doug Vogel
Bengisu Tulu Edward Curry
Benjamin Gaunitz Eileen Doherty
Benjamin Spottke Eric T.K. Lim
Björn Niehaves Erik Proper
Brian Cameron Ewa Lux
Carson Woo Fabian Hunke
Carsten Felden Florian Hawlitschek
Cecilia Rossignoli Florian Müller
Celina Friemel Frederik Ahlemann
Charles Møller Fu-Ren Lin
Chen-Huei Chou Gabriel Costello
Chih-Ping Wei Gabriela Beirão
Chris Zimmerman George M. Wyner
Christian Bartelheimer George Widmeyer
Christian Hrach Gerold Wagner
Christian Janiesch Gilbert Fridgen
Christine Legner Giovanni Maccani
