Designing for Accessibility: A Business Guide to Countering Design Exclusion

184 Pages·2006·19.018 MB·\184

by  Simeon Keates (Author)

Designing
for Accessibility
HUMAN FACTORS AND ERGONOMICS
Gavriel Salvendy, Series Editor
Aykin, N., (Ed.): Usability and Internationalization of Information Technology.
Bagnara, S. (Ed.): Theories and Practice in Interaction Design
Buck, J.R., and Lehto, M. R., (Au): Introduction to Human Factors and Ergonomics
for Engineers
Carayon, P. (Ed.): Handbook of Human Factors and Ergonomics in Health Care and
Patient Safety
Hendrick, H., and Kleiner, B. (Ed.): Macroergonomics: Theory, Methods and
Applications.
Hollnagel, E. (Ed.): Handbook of Cognitive Task Design.
Jacko, J.A., and Sears, A. (Eds.): The Human-Computer Interaction Handbook•
Fundamental Evolving Technologies and Emerging Applications.
Karwowski, W., (Ed.): Handbook of Standards and Guidelines in Ergonomics and
Human Factors.
Keates, S., (Au.): Designing for Accessibility: A Business Guide to Countering Design
Exclusion
Meister, D., (Au.): Conceptual Foundations of Human Factors Measurement.
Meister, D., and Enderwick, T. (Eds.): Human Factors in System Design,
Development and Testing.
Proctor, R., and Vu, K. (Eds.): Handbook of Human Factors in Web Design.
Stanney, K. (Ed.): Handbook of Virtual Environments: Design, Implementation, and
Applications.
Stephanidis, C. (Ed.): User Interfaces for All: Concepts, Methods, and Tools.
Wogalter, M. (Eds.): Handbook of Warnings.
Ye, N. (Eds.): The Handbook of Data Mining.
Also in this Series
HC1 International 1999 Proceedings 2 Volume Set
HCI International 2001 Proceedings 3 Volume Set
HCI International 2003 Proceedings 4 Volume Set
HCI International 2005 Proceedings 11 Volume CD Rom Set
ISBN# 978-0-8058-5807-5
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First published 2007 by Lawrence Erlbaum Associates, Inc.
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Library of Congress Cataloging-in-Publication Data
Keates, Simeon.
Designing for accessibility : a business guide to countering design
exclusion I Simeon Keates.
p. cm.-(Human factors and ergonomics)
Includes bibliographical references and index.
ISBN 978-0-8058-6096-Z (case : alk. paper)-ISBN 978-0-8058-6097-9 (pbk. : alk. paper)
1. Human engineering. I. Title.
TA166.K395 2006
620.8'2-dc22
2006030960
For my son, Lucian

Contents
Series Foreword ix
Gavriel Salvendy
Preface xi
Acknowledgments xiii
1 An Introduction to Designing for Accessibility 1
2 Making the Business Case for Accessibility 17
3 Implementing Design for Accessibility in Industry 33
4 The Role of Senior Management 39
5 The Role of Project Management 55
6 Filling the Skills Gap 69
7 Case Study—Making Expertise Available Within a Company 77
8 Putting Accessibility Into the Design Process 87
9 Case Study—Designing for Accessibility in Practice 103
10 Involving Users in the Design Process 1 15
11 Conducting Sessions With Users 129
• •
VII
12 Case Study—Investigating the Accessibility of Digital Television
for Older Adults 141
References 159
Index 165
• ••
VIII CONTENTS
Series Foreword
With the rapid introduction of highly sophisticated computers, (tele)communication,
service, and manufacturing systems, a major shift has occurred in the way people use
technology and work with it. The objective of this book series on Human Factors and
Ergonomics is to provide researchers and practitioners with a platform where important
issues related to these changes can be discussed, and methods and recommendations can
be presented for ensuring that emerging technologies provide increased productivity,
quality, satisfaction, safety, and health in the new workplace and the Information Society.
The present volume is published at a veiy opportune time, when the Information
Society Technologies are emerging as a dominant force, both in the workplace, and in
everyday life activities. In order for these new technologies to be truly effective, they must
provide communication modes and interaction modalities across different languages and
cultures, and should accommodate the diversity of requirements of the user population at
large, including disabled and elderly people, thus making the Information Society uni­
versally accessible, to the benefit of mankind.
The present volume provides an insightful account for designing for accessibility,
and the corporate benefits for designing accessibility are presented and illustrated
through case studies. The book presents 14 carefully selected and veiy useful figures and
1 7 tables. The content of the book is backed up again by 88 meticulously selected refer­
ences which make it very manageable to browse through them.
The book should be of special value for policy makers to ensure the practical real­
ization of IT accessibility for all segments of the society. To corporate researchers the
book indicates how and what to do for accessibility and how doing so makes good busi­
ness sense. For the academic researcher it provides a framework for developing a research
program in IT accessibility.
Gavriel Salvendy
Series Editor
Purdue University and Tsinghua University
ix