Table Of ContentCREATINGC ONNECTEDNESS
DialoognWu oersak n Idn novation
The bookse ries Dialogueso nW orakrulI nvationn o presentesm piricbaalsleyd stuadswi eesl l
as theoretidciasclus sioonsnt hper actoifoc reg anizatiroennaelw al.
Itsp ublicartieoflnestc htei ncreasiunrggleynn eedt fothre d evelopomfen newt f orms of
worokr ganizaItinto odany.' isn terdepenwodrelndwt,o rkplacree foarmn do rganizational
effectivenesasr neo l ongseorl ethleyc onceornfi ndiviodruaagln izatiotnhsle;oc aaln dt he
globhaalv beceo me closeilnyt erctoendn.e c
DUJlogues onW oraknI dn nollalimonirr ortsh fea ctth aetn terpdrievseel opmaenndtso cietal
developmceanntnbe o tk epste parate. FurtthheSe errimesfoocuse re,s o nth e dialogue
betweent heorya ndp ractiacnedt, h uosn t hmeu tualiotfykn owleadngdea ctioonfr, e search
andd evelopmeThnet D.i ��sstes rst hceri tical signifiocfja onicrneet fl exiviatcyti oinn
orientreeseda rcahn dt hneec essiftoypr a rticipatopryr ocesses ino rganizationchangea.l
Editors
Hanvans BeinuHmal,mstad Universi(tyE ditor-in-Chief)
RichEanrnda Kilnsg,st oUnn iversity
WemeFrr icFkriederich, Ebert StiftuBno�n n
0yvinPdA lshauWgorke Reseanr,c h InstitOsutloe ,
Editorial Board
Oguz Babiirogl(u Bill:eUnnitversity , AnkaraCla)u;d Fea uch(euxC REDFSo,n tainDebkaavuyd)Jd;.
Greenwoo(dC omeUUn il.'ersity)�;n isG regory( Ruskin ColOxfltgro,rd )B;j oGmu tsavSCl( Wort
Research lnstiluOslot)e;,F risod enH ertog( Universityo fL imbwg);F riederN asch(oWlid sse�
zmlrum. Berlin)K;urt AagaardN iel(seRnos kiUlden il.'ersitRoybe)rt; P utna(m Action Design Associ
Gks. NGlickU.S AA)n;n emieRltroobe ek (U nil.'ersityo fAms tmiGm); JohSnha tter ( U..WU'Sity of New
Hampshire)S;t ephTeonu lm(iUnn il.'eorsityf So uthern CaU,{ontUJ )R;e nvane derV li(sUtn illersityof
Leiden).
Volume13
BjsGmu stavHsAkeonn,F innaend B oO scarsson
CreatinCgo nnectedness
The roleo fs ocialr esearcihn i nnovatipoolni cy
CreatiCnogn nectedness
The rolseo coirfae ls eairnci hn novatipoonl icy
BJ0RNG USTAVSEN
HAKON FINNE
BO OSCARSSON
JOHNB ENJAMIPNUSB LISHCIONMGP ANY
AM ST ER D AMI PH I LAD EL PH I A
The paper used inthis publication tmehetsme i nimureqmu irementofs Am erican
TM
00 NationSatla ndafrodIr nfo rmation Sciences - Pcrman cncr ofP aperf MP rinted
libraMrya �rialAsN,S IZ 39--t8-198+
Linary of Congrna Cataloging-io-Publication Data
Gustavscn, Bjam.
Creatingc onncctedncss :t hero leo fs ocial rnearch ini nnovatipoolnic y/ B jmn Gustavscn,
Hilum FinnBeo,O scarsson.
p. cm. -(Dialogounwe osr anlcd innovatiIoSnS,1N ) 84-6;�V 1. 13)
Inclubdiesb liograrepfehriecanlcan esd index.
1.Organiza tional changc-Norway ..2. .I ndustrial concrntration-No)rwBausyi.esn sn ctworlcs
·
-NorwaIy.F. i nnHealco.n .1 1O.scar sson.B o.I lTli.t IVl.e S.er ies.
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Nopa rto fthis boolcma y be reproduced in any forbym ,p rinpth,o topmircroifinltm,, anoyr o ther
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· · ·
JohnB enjamiNnosrth Am erica · P.O.B.2.7o5x1 · 9P hiladePlA1p 9hi1a1 8-o5· 1U9S A
Tabloef c ontents
Acknowledgements xi
Chapt1eI.rn troduction 1
Thet hemoeft hbeo ok 1
EnternienwgM teal nlnium 3
Developcmoeanlti Ftiivocensh :an lglsee 5
Thec oncoefpi tn novation 1 1
EnterDperviesleo p2m00e0n t 14
Theo rganiozfa tbotiohoken 16
PAR1T:E NTERPRDIESVEE LOPM2E0N00TO: V ERVIEW 19
Chapt2e.Inir ti atioandn e arhliyst ory 21
HMcoFnln ne
Thei nstitaucttioaornntdsa h leI inrts etres 21
Researocndh e velopmedneptl oaynmodeft n ecth nology 23
Appliedr essoceiafarorluc nhd erstoarngdainnigz ations 23
Thee mergeonfc eeE rnptrDiesev elop2m00e0n t 24
Thep rogrparmo posal 25
Prirmyoa bjective 27
Combniinregse arch-darniudvs eenr -darpipvreona ches 28
Recruitomfer nestre cahearnsed n terprises 29
Researacghe ndas 31
Funding 33
Them id-term arenvtdih eoewp erationalotbzajtietvcsoe tn of 35
Chapt3eThe.r impaocfEt D 2000 39
Itnroduction 39
Ther eportott hBee nchmagrrkot-unpgN llAsrn eBa kke 41
Sompoei ntfsor mt hpeer spiecvtoeft hlea bomra rkpeatrt i-es
LasrH unann dP �lLy nneH ansen 48
Ther epoortfth eB enchmaGrrkotunmpga: ipe nrs pectainvdes
concolnu-ss iBo OscarssonI nc o-peroatiowni thE veynlP oluzhber.
PhlllCpoo keR.o berAtm klalnd F rledNears chold 61
A newI nitiatiCvreeat:i o2Vn01a 0l ue 66
vi CREATINGC ONNECTEDNESS
PARllT :H ISTORICRAOLO TSA NDPO INTOSF D EAPRTURE 71
Chap4tS.e ociral pa rtnersahnwidop r kpdleavcpeemel not 73
BjomG usatvsen
Itnroduction 73
Conflainccdto -operaitnwi oornk ilneig f 73
Thea greemoendn etv elopment 7 4
The fmiaJrosertv aluaantdi ortnesh truec turoifn atggh reee ment 78
CurrenptrJ ocets 81
Somlei noesfe volution 82
ChaptReesera rcahndt hceh alleonfwge osr kien g lif
5.
BjomG usatvsen 85
Itnroduction 85
Taylorainstdmh ied eoafa ' ocsiaslc ie'n ce 85
Exeprimsea nsrt seearcsht raatnendge yw f ormos fw orokr ganiza8t7i on
Froemx peritmode inftfsusi on 87
Developpritancisgc :feor m· suinatg oo 'lt ob uilgid nisntituti9o0n s
Builgdi sintnituatnitdoh rneos lo efr esrecah 92
TheL OMp rgoraamn d comamtuinaoistnc h ceo ree lemienn t
workpldaecvee lopment 94
Thei deoafd emoactrdiica logue 94
Localle aranriennga s 97
Conclurdeimnagr ks 99
ChaptCeorn tempEourraryo pdeeeavlno pments
6.
BjomG usatvsen 101
Itnroduction 101
Somgee netrraeln ds 102
Pattoefre nvso luitnsi oomnce o unst rie 104
Locadle velopcmoeanlti SotmieoE nsu:r eoapenx amples 111
Concsliuons 113
PARDTI T:H ED EVELMOEPNTA NDC HARATCERISTIOCFS
THEM ODULES 115
Itnroduction 115
Chapt7eT.rhe R ogalaMnodd ule
K�rHea nseann dT orC luassen 117
Overview 171
Thei nsdturnye twoirnk re thgei oonfS unnhonrdd(l Ia)F S 117
TheT ESAn etwork 118
TABLEO FC ONTENTS vll
TheS YNERGnIet work 181
Co-poeratbieotnw etehne networks 181
Goals 191
Assessintgh dee groefse u ccess 121
A critsiec-lsseaafsls ment 122
Researcahc tivities 162
Modualceh ievevmsep.nr tosgr aomjb eicvtes 182
Futuprreo gradme sisgonm:se u ggestions 192
Summaryo fres ults and experiences 123
Editohriigahhllt isg 133
Chap8t.e rWThe o rRke searchIm tituMtodeu le
0yvlndP MshaguenTh.o ralUf. Q valaen dP erH Engesltad 173
TheW orRke searcIhnsti tute 173
The mpauirnp oosftes h meod uel 173
Crtierfioaarn mde asuremoefsn utesc sc 183
Criatlsei lc-fevaluation 104
Thee nteisrperwsi thitnht ee chnoalnofdgyood industries 141
Thep roescsi ndruygs rtoup 174
Future progprraompo sadless ign 105
Researcrhes usla tnfdtu urreseear ch prospects 125
Editohriigahhllt isg 155
Chap9tThe.e rT roiDS8m odule
GelBrye .T urd/M o/edn;psa ndJ arlLBev lnad 195
Goals 195
Assessment 106
Inetrneavla luation 126
Thee nterprises 126
Networks 146
Ther elevoafthen cree seacrocnhtr ibsu tion 156
Assessmenotfm odurleseu litns retlothea timaoinng oaolfEs D 2 0001 56
Proposaflorfs tu urper ogrdaems ign 176
Editohriigahhllt isg 196
Chap1t0eT.rh Agde er Module
HaardlK nusedna ndH anCsh rG.a nnanJno hnsen 137
Inrtoduction 17 3
Goals 147
A���s 1m
Achievemcreirntitea 177
Summaryo f criteria 1 78
vtU CREATINGC ONENCETDNESS
Howt om easusruec cess? 179
Crtit caassesls ment 180
Assessmenotfc omparenlayt eadci hevements 180
Fropmr ogrlaemvt eoml o dulleev el 185
Somtee ntactlovneco lnuss i 186
Edoirtlih atghltghts 187
Chapt1e.1rT hTer ondheMiodmu le
]ohaElnve moM.o rteLne ivna nd/ daM unkeyb 191
Goals 191
Success criteria 192
Crtit csae-ellv fa luation 193
Modulrese ulvtsi ewIenthd e H ghotft hsepe cigfioca olfEs D 2 000 196
Futuprreo gradme sign 197
Researrcsehu latsn fdut urpero blefocmu s 198
Edoirtihatlg hltghts 200
Chapt1e.2rT hNeo rdvFeostM odule
rum
]onH anssen-Bauer 203
ltnroductlon 203
The aolftm hse module 205
Critaenrmdie aau sreso fs uccess 207
Whawte h avaec ehvie:d sael- fcriatsisecssamle nt 208
Evaluaotfti hooenv eraaclhli evoemfte hNneot rd vest-Fnoertuwmo 2r1k4
TheN ordvestm-odFuolrIeunt m h EeD 2 000p rogram 215
Edoirtihatlg hltghts 217
Chapt1e.3rT hFeAF O-NHHm odule
TomC oljbenrseann dEi viFnalduk m 219
Goals 219
Researgcoha ls 219
Somree flections 221
Crtiicraelm aornkso uorw nm odule 222
Recommenodnafsto ifrtu urper ogrdaems ign 224
Recommendsaf toifrotu nurreseea rcahn dde velopment 226
Edoirtihatlg hltghts 227
PARIVT :D ISCUSNA SNIDOC ONCLUSIONS 229
Chapt1e.4rI nnoovn:aW toirktiongge ttoahec rhi etvhueen ique2 31
ltnroductlon 231
A reacpituloafpt oiionontsfd eparture 233
TABLEO FC ONTENTS lx
ResearcIhn,vn aotiaonntd h uen ique 237
Thregee neratoifao pnpsr oatcodh eesv elopment 241
Connectedneassn rde laat-lesirpoonnsicvoen texts 244
Movibnygd ieffrenecs 247
Dtalorgetlca tionships 253
The roloef'h te uniyv'e rsit 258
Legmtatlcandy thseo cpiaartln ers 261
Conclusions 265
Reefrences 273
