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About Course Learning Outcomes For Unit III: Service
This document provides a study guide for Unit III which focuses on service processes. It outlines 10 learning outcomes for the unit including demonstrating how production processes are organized, explaining trade-offs in production design, describing the product-process matrix, and constructing a service blueprint. The reading assignment includes chapters on production processes, facility layout, service processes, and waiting line analysis. The unit lesson explains key concepts from the chapters like the product-process matrix, different types of facility layouts, viewing customers as the focal point in services, and using waiting line models for staffing and location decisions.
Detailed Information
| Author: | ['Swapan Kumar Saha'] |
|---|---|
| Publication Year: | 2019 |
| Pages: | 2 |
| Language: | English |
| Format: | |
| Price: | FREE |
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