Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 1

65 Pages·2014·6.08 MB·English

by  Duarte, Inc.

1 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
GET PROACTIVE
With Oracle Premier Support

Cost Management Special Interest Group:
Proof of Concept for Improved Oracle EBS
Enhancement Tracking & Enhanced
Proactive Services for Cost Management
Safe Harbor Statement
The following is intended to outline our general product
direction. It is intended for information purposes only, and
may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality,
and should not be relied upon in making purchasing decision.
The development, release, and timing of any features or
functionality described for Oracle’s products remains at the
sole discretion of Oracle.
3 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Webcast Description:
 Nadia Bendjedou, Senior Director for Product Strategy, will be presenting
the new Enhancement Request to My Oracle Support Community
 Doreen McMahon, Senior Manager for Proactive Support, will be covering
new and improved Cost Management tools, resources and diagnostics

 Both presentation slides and an online demo will be provided
 Nadia and Doreen are looking for feedback from you, our OAUG Cost
Management SIG
4 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Nadia:
E-Business Suite
Enhancement Request (ER)
to Community Project
5 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
E-Business Suite
Enhancement Request (ER)
to Community Project
Oracle Team:
EBS Development (Nadia Bendjedou)
EBS Proactive Support (Deidre Engstrom)
EBS Proactive Support (Brandy Roberts)
Agenda
 Project Overview – What and Why
 First Pilot - Procurement
 Future Platform (ideation)
 Overview of FAQ
 Q/A
7 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Customer Engagement Program
Oracle E-Business Suite Model
High
CIO
Advisory
Board
Strategy Councils
Customer
Customer
Commitment &
Advisory Boards (CABs) Investment
Customers eForums Surveys/Feedback
Special Interest Groups (SIGs)
Enhancement Requests - My Oracle Support
Support Communities Low
8 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
History of ER Interactions
Past Present Future
• No on-line visibility • Extensive CAB involvement • Online visibility and
• Limited review and voting • Limited on-line visibility via involvement for all users
from Special Interest My Oracle Support (MOS) • User community votes and
Groups (SIGs), Customer • Limited user group participates in ER
Advisor Boards (CABs) and involvement in ER process prioritization
user groups • Top request from user • Social Media platform
• What about the users that community
are not involved in those
groups?
Pilot new process in Procurement
Move ER’s to the My Oracle Support (MOS) User Community
9 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.
Enhancement Request & Support Communities
Collaboration with User Groups – i.e. OAUG
Customer Value Oracle E-Business Suite Procurement Pilot
 You can create and share enhancements
yourself – and rally peers around it
 You have insight into all ERs and
discussions/status
 You influence releases by voting
 You can interact directly with product
marketing through ER comments
10 Copyright © 2014, Oracle and/or its affiliates. All rights reserved.