CompTIA A+ Guide to Managing & Maintaining Your PC, Seventh Edition

1339 Pages·2009·68.79 MB·English

by  Jean Andrews

CompTIA A+ 220-701 Essentials Exam
Objectives Chapters
DOMAIN 1 HARDWARE
1.1 Categorize storage devices and backup media 8,10
1.2 Explain motherboard components,types and features 4,5,7,8,9,10,17,21
1.3 Classify power supplies types and characteristics 4,21
1.4 Explain the purpose and characteristics of CPUs and their features 6
1.5 Explain cooling methods and devices 6
1.6 Compare and contrast memory types,characteristics and their purpose 6,7
1.7 Distinguish between the different display devices and their characteristics 9
1.8 Install and configure peripherals and input devices 9,10
1.9 Summarize the function and types of adapter cards 8,9,10,17
1.10 Install,configure and optimize laptop components and features 9,17,21
1.11 Install and configure printers 22
DOMAIN 2 TROUBLESHOOTING,REPAIR AND MAINTENANCE
2.1 Given a scenario,explain the troubleshooting theory 3,11
2.2 Given a scenario,explain and interpret common hardware and operating system symptoms and their causes 4,15,11,17,22
2.3 Given a scenario,determine the troubleshooting methods and tools for printers 22
2.4 Given a scenario,explain and interpret common laptop issues and determine the appropriate basic
troubleshooting method 21
2.5 Given a scenario,integrate common preventative maintenance techniques 4,5,11,12,13,15,19
DOMAIN 3 OPERATING SYSTEMS AND SOFTWARE—UNLESS OTHERWISE NOTED,
OPERATING SYSTEMS REFERRED TO WITHIN INCLUDE MICROSOFT WINDOWS 2000,
WINDOWS XP PROFESSIONAL,XP HOME,XP MEDIACENTER,WINDOWS VISTA
HOME,HOME PREMIUM,BUSINESS AND ULTIMATE.
3.1 Compare and contrast the different Windows Operating Systems and their features 2,12
3.2 Given a scenario,demonstrate proper use of user interfaces 2,9,14,17
3.3 Explain the process and steps to install and configure the Windows OS 2,9,12,13,19,21
3.4 Explain the basics of boot sequences,methods and startup utilities 5,13,15
DOMAIN 4 NETWORKING
4.1 Summarize the basics of networking fundamentals,including technologies,devices and protocols 12,17
4.2 Categorize network cables and connectors and their implementations 17
4.3 Compare and contrast the different network types 17
DOMAIN 5 SECURITY
5.1 Explain the basics principles of security concepts and technologies 11,19
5.2 Summarize the following security features 5,9,17,19
DOMAIN 6 OPERATIONAL PROCEDURE
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them 4,11,21,22
6.2 Given a scenario,demonstrate the appropriate use of communication skills and professionalism in the workplace 3
CompTIA A+ 220-702 Practical Application Exam
Objectives Chapters
DOMAIN 1 HARDWARE
1.1 Given a scenario,install,configure and maintain personal computer components 4,5,6,7,8,9,10
1.2 Given a scenario,detect problems,troubleshoot and repair/replace personal computer components 4,6,7,8,9,10,18
1.3 Given a scenario,install,configure,detect problems,troubleshoot and repair/replace laptop components 21
1.4 Given a scenario,select and use the following tools 4,9,18,22
1.5 Given a scenario,detect and resolve common printer issues 22
DOMAIN 2 OPERATING SYSTEMS—UNLESS OTHERWISE NOTED,OPERATING
SYSTEMS REFERRED TO WITHIN INCLUDE MICROSOFT WINDOWS 2000,
WINDOWS XP PROFESSIONAL,XP HOME,XP MEDIACENTER,
WINDOWS VISTA HOME,HOME PREMIUM,BUSINESS AND ULTIMATE.
2.1 Select the appropriate commands and options to troubleshoot and resolve problems 13,14,16,18
2.2 Differentiate between Windows Operating System directory structures (Windows 2000,XP and Vista) 13
2.3 Given a scenario,select and use system utilities/tools and evaluate the results 8,9,13,14,16,18,
2.4 Evaluate and resolve common issues 6,8,14,16,22
DOMAIN 3 NETWORKING
3.1 Troubleshoot client-side connectivity issues using appropriate tools 18
3.2 Install and configure a small office home office (SOHO) network 18,21
DOMAIN 4 SECURITY
4.1 Given a scenario,prevent,troubleshoot and remove viruses and malware 20
4.2Implement security and troubleshoot common issues 5,20
A+ Guide to
Managing and
Maintaining Your PC
SEVENTH EDITION
Jean Andrews, Ph.D.
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A+ Guide to Managing and Maintaining Your PC, © 2010Course Technology, Cengage Learning
Seventh Edition
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1 2 3 4 5 6 7 12 11 10 09
Table of Contents
CompTIA A+ 220–701 Essentials Exam, Using Windows 2000/XP/Vista............................50
2009 Edition . . . . . . . . . . . . . . . . . . . x The Windows Vista Desktop . . . . . . . . . . . . . .51
Differences in the Windows XP/2000
CompTIA A+ 220-702 Practical Application
Desktop and the Vista Desktop . . . . . . . . . .59
Exam, 2009 Edition . . . . . . . . . . . . . xxi
Windows Explorer and the Computer Window . .63
The Control Panel . . . . . . . . . . . . . . . . . . . . .70
System Information Utility . . . . . . . . . . . . . .72
CHAPTER 1 Command Prompt Window . . . . . . . . . . . . . . .73
Introducing Hardware . . . . . . . . . . . . . .1
CHAPTER 3
Hardware Needs Software to Work.........................2
PC Hardware Components.....................................4 Working with People
Hardware Used for Input and Output . . . . . . . .4 in a Technical World . . . . . . . . . . . . .81
Hardware Inside the Computer Case . . . . . . . . .7
Job Roles and Responsibilities............................82
The Motherboard . . . . . . . . . . . . . . . . . . . . . .8
Certification and Professional Organizations . . .83
The Processor and the Chipset . . . . . . . . . . . . .9
Record-keeping and Information Tools . . . . . .85
Storage Devices . . . . . . . . . . . . . . . . . . . . . . .10
What Customers Want: Beyond
Motherboard Components Used
Technical Know-how.......................................86
for Communication Among Devices . . . . . . .19
Planning for Good Service..................................90
Expansion Cards . . . . . . . . . . . . . . . . . . . . . .23
Initial Contact with a Customer . . . . . . . . . . .90
The Electrical System . . . . . . . . . . . . . . . . . .25
Interview the Customer . . . . . . . . . . . . . . . . .92
Instructions Stored on the Motherboard
Set and Meet Customer Expectations . . . . . . . .93
and Other Boards . . . . . . . . . . . . . . . . . . . .26
Working with a Customer on Site . . . . . . . . . .94
Working with a Customer on the Phone . . . . . .96
CHAPTER 2 Dealing with Difficult Customers . . . . . . . . . . .96
The Customer Decides When the Work is Done . .100
Introducing Operating Systems . . . . . . .35 Sometimes You Must Escalate a Problem . . . .100
The Job Isn’t Finished Until the Paperwork
Operating Systems Past and Present....................36
is Done . . . . . . . . . . . . . . . . . . . . . . . . . .101
DOS (Disk Operating System) . . . . . . . . . . . . .36
Working with Coworkers . . . . . . . . . . . . . . . .102
DOS with Windows 3.x . . . . . . . . . . . . . . . . . .37
Windows 9X/Me . . . . . . . . . . . . . . . . . . . . . .37
Windows NT . . . . . . . . . . . . . . . . . . . . . . . . .37 CHAPTER 4
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . .38
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . .39 Form Factors, Power Supplies,
Windows Vista . . . . . . . . . . . . . . . . . . . . . . .40 and Working Inside a Computer . . . .111
Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . .41
Form Factors used by Computer Cases,
Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Motherboards, and Power Supplies..................112
Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Types of Form Factors . . . . . . . . . . . . . . . . .113
How Windows 2000/XP/Vista Works.....................43
Types of Computer Cases . . . . . . . . . . . . . . .119
What an Operating System Does . . . . . . . . . . .44
Measures and Properties of Electricity................122
Components of Windows . . . . . . . . . . . . . . . .44
AC and DC . . . . . . . . . . . . . . . . . . . . . . . . .123
How Windows Manages Applications . . . . . . . .46
Hot, Neutral, and Ground . . . . . . . . . . . . . . .124
How Windows Manages Hardware . . . . . . . . . .47
Some Common Electronic Components . . . . . .126
How Many Bits at a Time? . . . . . . . . . . . . . . .48
iv Table of Contents
Selecting a Power Supply..................................128 Maintaining a Motherboard . . . . . . . . . . . . .210
Types and Characteristics of Power Supplies . .128 Installing or Replacing a Motherboard . . . . . .215
How to Select a Power Supply . . . . . . . . . . . .132 Configuring the Motherboard Using
Protect Yourself and the Equipment BIOS Setup . . . . . . . . . . . . . . . . . . . . . . .226
Against Electrical Dangers..............................134
Protect Yourself Against Electrical Shock
and Burns . . . . . . . . . . . . . . . . . . . . . . . .134
CHAPTER 6
Protect the Equipment Against Static
Electricity or ESD . . . . . . . . . . . . . . . . . . .135 Supporting Processors . . . . . . . . . . . .239
Protect Against Electromagnetic Interference . .138
Surge Protection and Battery Backup . . . . . .139 Types and Characteristics of Processors..............240
How to Work Inside a Computer Case.................144 How a Processor Works . . . . . . . . . . . . . . . .241
PC Support Technician Tools . . . . . . . . . . . . .144 Intel Processors . . . . . . . . . . . . . . . . . . . . . .246
Safety Precautions . . . . . . . . . . . . . . . . . . .148 AMD Processors . . . . . . . . . . . . . . . . . . . . . .248
Steps to Take Apart a Computer . . . . . . . . . .148 Cooling Methods and Devices............................250
Steps to Put a Computer Back Together . . . . .160 Coolers, Fans, and Heat Sinks . . . . . . . . . . . .250
Troubleshooting the Electrical System.................161 Case Fans and Other Fans and Heat Sinks . . . .252
Problems with External Power . . . . . . . . . . . .162 Liquid Cooling Systems . . . . . . . . . . . . . . . .253
Problems with Loose Internal Connections . . .163 Dealing with Dust . . . . . . . . . . . . . . . . . . . .254
Problems that Come and Go . . . . . . . . . . . . .163 Selecting and Installing a Processor...................256
Problems with an Inadequate Power Supply . .164 Select a Processor to Match System Needs . . .256
Problems with a Faulty Power Supply . . . . . .164 Install a Processor . . . . . . . . . . . . . . . . . . . .258
Problems with the Power Supply Fans . . . . . .164 BIOS Power Management Settings
Problems with Overheating . . . . . . . . . . . . . .165 for the Processor . . . . . . . . . . . . . . . . . . .273
Power Problems with the Motherboard . . . . . .165 Troubleshooting the Motherboard
Replacing the Power Supply . . . . . . . . . . . . .166 and Processor...............................................274
Problems with Installations . . . . . . . . . . . . .275
Problems with the Motherboard
CHAPTER 5 or Processor . . . . . . . . . . . . . . . . . . . . . . .277
Problems with Overheating . . . . . . . . . . . . . .279
All About Motherboards . . . . . . . . . . .175
Boot Problems before the
Operating System Loads . . . . . . . . . . . . . .283
Motherboard Types and Features........................176
Motherboard Form Factors . . . . . . . . . . . . . .176
Processor Sockets . . . . . . . . . . . . . . . . . . . .177
The Chipset . . . . . . . . . . . . . . . . . . . . . . . .181 CHAPTER 7
Buses and Expansion Slots . . . . . . . . . . . . . .184
On-board Ports and Connectors . . . . . . . . . . .194 Upgrading Memory . . . . . . . . . . . . . . .297
Hardware Configuration . . . . . . . . . . . . . . . .196
Memory Technologies.......................................298
How to Select a Motherboard . . . . . . . . . . . .201
DIMM Technologies . . . . . . . . . . . . . . . . . . .300
How Startup BIOS Controls the Boot Process.......203
RIMM Technologies . . . . . . . . . . . . . . . . . . .305
Booting a Computer . . . . . . . . . . . . . . . . . .204
SIMM Technologies . . . . . . . . . . . . . . . . . . .306
Choosing Between a Hard Boot
Memory Technologies and
and a Soft Boot . . . . . . . . . . . . . . . . . . . .204
Memory Performance . . . . . . . . . . . . . . . .307
The Startup BIOS Controls the Beginning
How to Upgrade Memory...................................307
of the Boot . . . . . . . . . . . . . . . . . . . . . . .205
How Much Memory Do I Need and How Much
Step 1: POST and Assignment
Is Currently Installed? . . . . . . . . . . . . . . . .308
of System Resources . . . . . . . . . . . . . . . . .207
How Many and What Kind of Memory Modules
Step 2: Startup BIOS Finds and Loads
are Currently Installed? . . . . . . . . . . . . . . .309
the OS . . . . . . . . . . . . . . . . . . . . . . . . . .208
How Many and What Kind of Modules Can Fit
Maintaining, Installing, and Configuring
on My Motherboard? . . . . . . . . . . . . . . . . .309
a Motherboard..............................................210
Table of Contents v
How Do I Select and Purchase the How to Install a Barcode Reader . . . . . . . . . .428
Right Memory Modules? . . . . . . . . . . . . . .316 How to Install a Fingerprint Reader . . . . . . . .429
How Do I Install the New Modules? . . . . . . . .317 How to Install a KVM Switch . . . . . . . . . . . .432
Troubleshooting Memory...................................321 Installing and Configuring I/O Devices
Upgrade Problems . . . . . . . . . . . . . . . . . . . .321 and Ports.....................................................433
Recurring Problems . . . . . . . . . . . . . . . . . . .321 Using Device Manager . . . . . . . . . . . . . . . . .434
Using Ports on the Motherboard . . . . . . . . . .439
Installing and Configuring Adapter Cards . . . .443
CHAPTER 8
Troubleshooting I/O Devices.............................457
Troubleshooting Motherboard I/O Ports . . . . .457
Supporting Hard Drives . . . . . . . . . . .329
Troubleshooting Keyboards . . . . . . . . . . . . . .458
Troubleshooting Monitors and Video Cards . . .459
Inside a Hard Drive..........................................330
Troubleshooting Other Adapter Cards . . . . . . .464
Solid State, Magnetic, and Hybrid Drives . . . .330
How Data is Organized on a Hard Drive . . . . .332
Hard Drive Interface Standards..........................335
CHAPTER 10
The ATA Interface Standards . . . . . . . . . . . . .336
SCSI Technology . . . . . . . . . . . . . . . . . . . . .341
Multimedia Devices
RAID: Hard Drives Working Together..................343
and Mass Storage . . . . . . . . . . . . . . .471
About Floppy Drives.........................................344
Floppy Drive Hardware . . . . . . . . . . . . . . . . .345 Multimedia Adapter Cards.................................472
Floppy Drive File System . . . . . . . . . . . . . . .346 Sound Cards and Onboard Sound . . . . . . . . . .472
How to Select and Install Hard Drives TV Tuner and Video Capture Cards . . . . . . . . .474
and Floppy Drives.........................................347 Optical Storage Technology...............................478
Selecting a Hard Drive . . . . . . . . . . . . . . . . .347 How Data is Read and Written
Steps to Install a Serial ATA Drive . . . . . . . . .348 to Optical Discs . . . . . . . . . . . . . . . . . . . .478
Steps to Configure and Install How Much Data Can Be Stored
a Parallel ATA Drive . . . . . . . . . . . . . . . . .359 on Optical Discs . . . . . . . . . . . . . . . . . . . .480
Installing a Hard Drive in a Wide Bay . . . . . .366 Standards Supported by CD, DVD,
How to Implement Hardware RAID . . . . . . . .366 and BD Drives . . . . . . . . . . . . . . . . . . . . .481
Steps to Install a Floppy Drive . . . . . . . . . . .372 Features of Optical Drives . . . . . . . . . . . . . . .482
Troubleshooting Hard Drives.............................374 Caring for Optical Drives and Discs . . . . . . . .485
Problems with Hard Drive Installations . . . . .374 Removable Storage...........................................486
How to Approach a Hard Drive Problem Solid-State Storage . . . . . . . . . . . . . . . . . . .487
After the Installation . . . . . . . . . . . . . . . .376 External Hard Drives . . . . . . . . . . . . . . . . . .490
Boot Problems Caused by Hard Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . .492
Drive Hardware . . . . . . . . . . . . . . . . . . . .379 Install and Configure Multimedia Peripherals......495
Troubleshooting Floppy Drives and Disks . . . .384 Installing Digital Cameras . . . . . . . . . . . . . .495
Installing Webcams and Microphones . . . . . . .496
Installing MIDI Devices . . . . . . . . . . . . . . . .498
CHAPTER 9
Install and Configure Multimedia
and Mass Storage Devices...............................500
Installing and Supporting I/O Devices . .391
Installing a Media Reader . . . . . . . . . . . . . . .500
Installing an Optical Drive . . . . . . . . . . . . . .502
Basic Principles to Support I/O Devices..............392
Installing an External Hard Drive . . . . . . . . .507
Types and Features of I/O Devices.....................394
Installing a Capture Card . . . . . . . . . . . . . . .510
I/O Ports on the Motherboard . . . . . . . . . . . .394
Troubleshooting Multimedia Devices..................510
Display Devices . . . . . . . . . . . . . . . . . . . . . .405
Problems with Optical Drives . . . . . . . . . . . .510
Expansion Cards . . . . . . . . . . . . . . . . . . . . .424
Problems When Burning a CD, DVD, or BD . . .511
Installing Input Devices...................................424
Problems with Removable Storage Devices . . .512
How to Install a Keyboard and Mouse . . . . . .424
Problems with Capture Cards . . . . . . . . . . . .513
How to Install a Touch Screen . . . . . . . . . . .428
vi Table of Contents
CHAPTER 11 Upgrade to Windows XP . . . . . . . . . . . . . . . .591
Dual Boot using Windows XP . . . . . . . . . . . .592
PC Maintenance and Troubleshooting What to Do After the XP Installation . . . . . . .592
Strategies . . . . . . . . . . . . . . . . . . . .521 How to Install Windows 2000............................594
Clean Installation of Windows 2000 . . . . . . . .594
Operational Procedures When Supporting
Clean Install of Windows 2000 When
Personal Computers.......................................522
an OS is Already Installed . . . . . . . . . . . . .596
Stay Safe and Keep Others Safe . . . . . . . . . .522
Physically Protect Your Equipment . . . . . . . .524
How to Dispose of Used Equipment . . . . . . . .526
CHAPTER 13
How to Move Computer Equipment . . . . . . . .527
Protecting Software Copyrights . . . . . . . . . . .527 Maintaining Windows . . . . . . . . . . . . .603
Personal Computer Preventive Maintenance........529
Scheduled Preventive Maintenance....................604
Set Up a Method of Documentation . . . . . . . .529
Verify Critical Windows Settings . . . . . . . . . .604
Create a Preventive Maintenance Plan . . . . . .530
Clean Up the Hard Drive . . . . . . . . . . . . . . .607
How to Troubleshoot a PC Problem.....................532
Defrag the Hard Drive . . . . . . . . . . . . . . . . .609
Step 1: Interview the User
Check the Hard Drive for Errors . . . . . . . . . .612
and Back Up Data . . . . . . . . . . . . . . . . . . .533
Verify Startup Programs . . . . . . . . . . . . . . . .613
Step 2: Examine the System and Make
Free Up Additional Hard Drive Space . . . . . . .616
Your Best Guess . . . . . . . . . . . . . . . . . . . .535
Backup Procedures...........................................620
Step 3: Test Your Theory . . . . . . . . . . . . . . .538
Planning for Disaster Recovery . . . . . . . . . . .622
Step 4: Plan Your Solution and Then
Back Up User Data . . . . . . . . . . . . . . . . . . .624
Fix the Problem . . . . . . . . . . . . . . . . . . . .541
Back Up System Files . . . . . . . . . . . . . . . . . .630
Step 5: Verify the Fix and Take
Back Up the Entire Hard Drive . . . . . . . . . . .637
Preventive Action . . . . . . . . . . . . . . . . . . .541
Managing Files, Folders, and Hard Drives............642
Step 6: Document What Happened . . . . . . . .542
Directory Structures . . . . . . . . . . . . . . . . . .642
Commands to Manage Files and Folders . . . . .644
Use Disk Management to Manage Hard Drives . .654
CHAPTER 12
Regional and Language Settings........................664
Installing Windows . . . . . . . . . . . . . .547
CHAPTER 14
How to Plan a Windows Installation...................548
Choose the Version of Windows . . . . . . . . . . .548
Optimizing Windows . . . . . . . . . . . . .677
Choose the Method of Installation . . . . . . . .555
Choose the Type of Installation: Upgrade, Windows Utilities and Tools to Support the OS....678
Clean Install, or Dual Boot . . . . . . . . . . . .561 Task Manager . . . . . . . . . . . . . . . . . . . . . . .678
Understand the Choices You’ll Make System Configuration Utility (MSconfig) . . . .688
During the Installation . . . . . . . . . . . . . . .562 Services Console . . . . . . . . . . . . . . . . . . . . .691
Final Checklist Before Beginning Computer Management . . . . . . . . . . . . . . . .692
the Installation . . . . . . . . . . . . . . . . . . . .567 Microsoft Management Console (MMC) . . . . . .694
How to Install Windows Vista............................569 Event Viewer . . . . . . . . . . . . . . . . . . . . . . .697
Performing a Vista In-place Upgrade . . . . . . .569 Reliability and Performance Monitor . . . . . . .701
Performing a Clean Install or Dual Boot . . . . .572 The Registry Editor . . . . . . . . . . . . . . . . . . .703
Performing a Clean Install Using the Improving Windows Performance.......................710
Vista Upgrade DVD . . . . . . . . . . . . . . . . . .575 Step 1: Perform Routine Maintenance . . . . . .710
What to do After the Vista Installation . . . . .576 Step 2: Check if the Hardware Can
How to Install Windows XP...............................587 Support the OS . . . . . . . . . . . . . . . . . . . .711
Windows XP Clean Install When an OS Step 3: Check for Performance Warnings . . . .713
is Not Already Installed . . . . . . . . . . . . . .588 Step 4: Check the Reliability Monitor . . . . . .716
Windows XP Clean Install When an OS Step 5: Disable the Indexer for
is Already Installed . . . . . . . . . . . . . . . . .590 Windows Search . . . . . . . . . . . . . . . . . . . .717
Table of Contents vii
Step 6: Disable the Vista Aero Interface . . . . .720 CHAPTER 17
Step 7: Disable the Vista Sidebar . . . . . . . . . .720
Step 8: Plug Up Any Memory Leaks . . . . . . . .721 Networking Essentials . . . . . . . . . . . .847
Step 9: Consider Disabling the
Networking Technologies..................................848
Vista UAC Box . . . . . . . . . . . . . . . . . . . . .723
Broadband Technologies . . . . . . . . . . . . . . . .851
Step 10: Consider Using Vista ReadyBoost . . .723
Wireless Technologies . . . . . . . . . . . . . . . . .854
Step 11: Clean Windows Startup . . . . . . . . . .725
Dial-up Technology . . . . . . . . . . . . . . . . . . .858
How to Manually Remove Software . . . . . . . .730
Internet Access When You Travel . . . . . . . . .860
Monitor the Startup Process . . . . . . . . . . . . .737
Hardware Used by Local Networks......................861
Networking Adapters and Ports . . . . . . . . . . .861
Cables and Connectors . . . . . . . . . . . . . . . . .863
CHAPTER 15
Hubs and Switches . . . . . . . . . . . . . . . . . . .868
Tools for Solving Windows Problems . .745 Wireless Access Points . . . . . . . . . . . . . . . . .870
Routers . . . . . . . . . . . . . . . . . . . . . . . . . . .872
Tools to Help with Blue Screen Errors,
Windows on a Network.....................................875
System Lockups, and I/O Device Errors............746
Layers of Network Communication . . . . . . . .875
Vista Tools for Solving Startup Problems.............765
Understanding IP Addresses and How
Files Needed to Start Windows Vista . . . . . . .766
They Are Used . . . . . . . . . . . . . . . . . . . . .879
Steps to Start a Vista Computer . . . . . . . . . .767
Character-Based Names Identify Computers
Advanced Boot Options Menu . . . . . . . . . . . .772
and Networks . . . . . . . . . . . . . . . . . . . . . .885
The Windows Recovery Environment
TCP/IP Protocol Layers . . . . . . . . . . . . . . . . .887
(Windows RE) . . . . . . . . . . . . . . . . . . . . .777
Ping, Ipconfig, and Telnet . . . . . . . . . . . . . .891
The Command Prompt Window
Virtual Private Networks . . . . . . . . . . . . . . .898
in Windows RE . . . . . . . . . . . . . . . . . . . . .781
How to Connect a Computer to a Network..........899
Windows 2000/XP Tools for Solving
Connect to a Network using an
Startup Problems..........................................783
Ethernet Connection . . . . . . . . . . . . . . . . .899
What Happens when Windows 2000/XP
Connect to a Network Using a
Starts Up . . . . . . . . . . . . . . . . . . . . . . . . .783
Wireless Connection . . . . . . . . . . . . . . . . .903
Files Needed to Start Windows 2000/XP . . . . .785
The Boot.ini File . . . . . . . . . . . . . . . . . . . . .786
Advanced Options Menu . . . . . . . . . . . . . . . .787
CHAPTER 18
Windows 2000/XP Boot Disk . . . . . . . . . . . . .787
Recovery Console . . . . . . . . . . . . . . . . . . . .789
Networking Practices . . . . . . . . . . . . .919
Windows 2000 Emergency
Repair Process . . . . . . . . . . . . . . . . . . . . .800 Connecting to the Internet...............................920
Connect to the Internet Using Cable Modem . . .920
Connect to the Internet Using DSL . . . . . . . .924
CHAPTER 16
Connect to the Internet Using an
On-demand Broadband Connection
Fixing Windows Problems . . . . . . . . . .811
or Static IP Addressing . . . . . . . . . . . . . . .926
Fixing Problems Caused by Hardware..................812 Connect to the Internet Using Satellite . . . . .930
Fixing Problems Caused by Applications.............816 Connect to the Internet using
Troubleshooting Vista Startup...........................822 a Dial-up Connection . . . . . . . . . . . . . . . .931
Problems at Stage 1: Before the Progress Connect to the Internet Using ISDN . . . . . . .933
Bar Appears . . . . . . . . . . . . . . . . . . . . . . .823 Implement Windows Firewall
Problems at Stage 2: After the Progress Bar and Vista Network Security . . . . . . . . . . . .934
Appears and Before Logon . . . . . . . . . . . . .830 Setting Up a SOHO Network..............................940
Problems at Stage 3: After Windows Logon . . .833 Physically Configure a Small Network . . . . . .940
How to Recover Lost Data . . . . . . . . . . . . . .833 Install and Configure a Router
Troubleshooting Windows 2000/XP for a Small Network . . . . . . . . . . . . . . . . .941
Startup........................................................836 How to Set Up a Wireless Network . . . . . . . .951
viii Table of Contents
Tools and Utilities for Supporting CHAPTER 21
and Troubleshooting Networks........................955
Cable Testers . . . . . . . . . . . . . . . . . . . . . . . .955 Supporting Notebooks . . . . . . . . . . .1093
TCP/IP Utilities . . . . . . . . . . . . . . . . . . . . . .956
Special Considerations When Supporting
Remote Desktop . . . . . . . . . . . . . . . . . . . . .960
Notebooks..................................................1094
Remote Assistance . . . . . . . . . . . . . . . . . . . .965
Warranty Concerns . . . . . . . . . . . . . . . . . . .1094
Troubleshooting Network
Service Manuals and Other Sources
and Internet Connections..............................969
of Information . . . . . . . . . . . . . . . . . . . .1096
Problems with Hardware and Device Drivers . .970
Diagnostic Tools Provided
Problems with TCP/IP, the OS,
by Manufacturers . . . . . . . . . . . . . . . . . .1098
and ISP Connectivity . . . . . . . . . . . . . . . .972
The OEM Operating System Build . . . . . . . . .1098
Problems with Client-Side Applications . . . . .975
Caring for Notebooks . . . . . . . . . . . . . . . . .1101
Supporting Notebook Peripheral Devices...........1103
Port Replicators and Docking Stations . . . . .1104
CHAPTER 19
PC Card, CardBus, and ExpressCard Slots . . . .1106
Security Essentials . . . . . . . . . . . . . . .991 Using Bluetooth, Cellular,
and Wi-Fi Connections . . . . . . . . . . . . . .1110
Comply with Security Policies...........................992 Power and Electrical Devices . . . . . . . . . . . .1114
Controlling Access to Secured Resources.............993 Power Management . . . . . . . . . . . . . . . . . .1118
Authenticate Users . . . . . . . . . . . . . . . . . . .994 Input Devices . . . . . . . . . . . . . . . . . . . . . .1124
Classify Users and Data . . . . . . . . . . . . . . .1006 Video . . . . . . . . . . . . . . . . . . . . . . . . . . . .1126
Sharing Files and Folders . . . . . . . . . . . . . .1009 Troubleshooting, Replacing,
Additional Methods to Protect Resources..........1016 and Upgrading Internal Parts........................1128
Security Devices to Protect Data Three Approaches to Dealing
and Computers . . . . . . . . . . . . . . . . . . . .1016 with a Broken Internal Device . . . . . . . . .1129
Encryption Techniques . . . . . . . . . . . . . . . .1018 Upgrading Memory . . . . . . . . . . . . . . . . . .1130
Use BIOS Features to Protect the System . . .1020 Replacing a Hard Drive . . . . . . . . . . . . . . . .1134
Lock a Workstation . . . . . . . . . . . . . . . . . .1021 Disassembling and Reassembling
Protect Against Malicious Software . . . . . . .1021 a Notebook Computer . . . . . . . . . . . . . . .1137
Educate Users . . . . . . . . . . . . . . . . . . . . . .1028
Perform Routine Security Maintenance.............1030
CHAPTER 22
Supporting Printers . . . . . . . . . . . . .1161
CHAPTER 20
Printer Types and Features..............................1162
Security Practices . . . . . . . . . . . . . . .1039
Types of Printers . . . . . . . . . . . . . . . . . . . .1162
Controlling Access to Computer Resources........1040 Printer Features . . . . . . . . . . . . . . . . . . . . .1169
Controlling Access to Data Folders and Files . .1040 Installing and Sharing Printers........................1170
Hidden Network Resources How to Install a Printer using Vista . . . . . . .1171
and Administrative Shares . . . . . . . . . . . .1051 How to Install a Local Printer using
Encrypting Files and Folders . . . . . . . . . . . .1053 Windows XP . . . . . . . . . . . . . . . . . . . . . .1173
Using BitLocker Encryption . . . . . . . . . . . .1060 Steps to Install a Network Printer
Supporting BIOS Security Features Using Windows XP . . . . . . . . . . . . . . . . .1176
that Affect Access Control . . . . . . . . . . . .1060 Manage Printer Features and Settings . . . . .1178
Dealing with Malicious Software......................1064 Share an Installed Printer . . . . . . . . . . . . . .1181
Malware Symptoms . . . . . . . . . . . . . . . . . .1064 How to Use a Shared Printer . . . . . . . . . . . .1184
Strategies for Dealing with Malware . . . . . . .1065 Supporting Printers........................................1186
Step-by-Step Attack Plan . . . . . . . . . . . . . .1066 Printer Languages . . . . . . . . . . . . . . . . . . .1186
Protect a System Against Using Windows to Manage Printers . . . . . . .1187
Malicious Software . . . . . . . . . . . . . . . . .1086 Printer Consumables . . . . . . . . . . . . . . . . .1189