Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees

221 Pages·2007·1.9 MB·english

by  Wall B.

COACHING FOR
EMOTIONAL
INTELLIGENCE
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COACHING FOR
EMOTIONAL
INTELLIGENCE
The Secret to Developing the
Star Potential in Your Employees
Bob Wall
AmericanManagementAssociation
NewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFrancisco
Shanghai•Tokyo•Toronto•Washington,D.C.
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LibraryofCongressCataloging-in-PublicationData
Wall,Bob(BobLee)
Coachingforemotionalintelligence:thesecrettodevelopingthestarpotentialin
youremployees/BobWall.
p. cm.
Includesbibliographicalreferencesandindex.
ISBN-10:0-8144-0890-7
ISBN-13:978-0-8144-0890-2
1. Employees—Coachingof. 2. Emotionalintelligence—Studyandteaching.
3. Performance—Psychologicalaspects. 4. Careerdevelopment—Psychological
aspects. 5. Management—Psychologicalaspects. I. Title.
HF5549.5.C53W35 2007
658.3(cid:2)124—dc22
2006010834
(cid:2)2007BobWall.
Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
Thispublicationmaynotbereproduced,
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inanyformorbyanymeans,electronic,
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withoutthepriorwrittenpermissionofAMACOM,
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Printingnumber
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T ,A
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C O N T E N T S
Acknowledgments xiii
Introduction 1
PART I
THE IMPACT OF EMOTIONAL
INTELLIGENCE ON
COACHING AND DEVELOPMENT 11
1 Understanding Emotional Intelligence 13
The Emergence of Emotional Intelligence:
Why Sheer Brainpower Just Isn’t Enough 14
Defining Emotional Intelligence 14
Lynn’s Model of Emotional Intelligence 15
Mastery of Mission, Vision, and Guiding Principles 16
Self-Awareness and Self-Control 19
Empathy 20
Social Expertness 25
Personal Influence 30
vii
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viii
CONTENTS
Skill Application 32
Reflections 41
2 The Role of Emotional Intelligence in
Professional Success 45
Emotional Intelligence and the Complexity of Work 45
Emotional Intelligence and High IQ Professions 47
Emotional Intelligence and Leadership 48
Matching Emotional Intelligence to the Position:
The Simmons EQ Profile 50
Reflections 58
3 How Emotional Intelligence Raises the Bar for Coaching 62
The Scarcity of Coaching in the Workplace 63
Why Managers Don’t Coach As Often As They
Should 65
The Impact of Emotional Intelligence and Coaching
Provided by Managers 67
Performance Management vs. Coaching for
Emotional Intelligence 67
Reflections 69
4 Coaching and the Diversity of the Human Experience 71
The Influence of Genetics 72
Growing Up in a Small Town 73
Formative Circumstances and Experiences 75
Everyone Has a Story 80
Reflections 80
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ix
CONTENTS
PART II
COACHING FUNDAMENTALS 83
5 Personal Connections: Laying the Foundation
for Coaching 85
Work and Leadership in the Industrial Age 86
SweepingChange:LeadershipintheInformationAge 87
Can Coaching Have an Impact on Emotional
Intelligence? 90
Five Requirements for Effective Coaching 91
Reflections 97
6 Improving Your Descriptive Skills 99
Good Coaching Makes Performance
Appraisals Easier 100
Describing Performance: Elemental Skills
for Coaching 101
Describing Performance in Need of Improvement 105
Describing Performance That Meets Your
Expectations 107
Skill Development 110
7 So Now What Do You Say? A Structured Format for
Coaching 111
Opening Statement 113
Observation 115
Impact 116
Request 117
Skill Development 118
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