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About Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
A professional technical roadmap to ITSM Availability Management & Service Level Agreement Reliability, Maintainability, Serviceability, Resilience & Security, with Processes, Objectives, Scope, KPIs, templates & other organizational resources.
Detailed Information
| Author: | Gerard Blokdijk, Ivanka Menken |
|---|---|
| Publication Year: | 2008 |
| ISBN: | 9781921523533 |
| Pages: | 116 |
| Language: | English |
| File Size: | 0.885 |
| Format: | |
| Price: | FREE |
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