A business process model and reengineering plan for the Student Services Department of the Marine Corps Institute

308 Pages·5.6 MB·English

by  Baden, Kurt A,Peters, Gerald A,Naval Postgraduate School (U.S.)

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NAVAL POSTGRADUATE SCHOOL
Monterey, California
THESIS
A BUSINESS PROCESS MODEL AND REENGINEERING
PLAN FOR THE STUDENT SERVICES DEPARTMENT OF
THE MARINE CORPS INSTITUTE
by
Kurt A. Baden
Gerald A. Peters
September 1997
Thesis Advisor: Magdi N. Kamel
Associate Advisor: Mark E. Nissen
Approved for public release; distribution is unlimited.

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September 1997 Master's Thesis
4. TITLE ANDSUBTITLE 5. FUNDING NUMBERS
A BUSINESS PROCESS MODEL AND REENGINEERINGPLANFORTHE STUDENT
SERVICES DEPARTMENTOFTHE MARINECORPS INSTITUTE
AUTHOR(S)
6.
Baden, Kurt A. and Peters, Gerald A.
PERFORMING
7. PERFORMINGORGANIZATION NAMF(S) ANDADDRESS(ES) 8O.RGANIZATION REPORT
Systems ManagementDepartment NUMBER
Naval Postgraduate School
Monterey, CA 93943-5000
9. SPONSORING/MONITORING AGENCYNAME(S)ANDADDRESS(ES) 10.SPONSORING/
MarineCorpsInstitute MONITORING
Washington NavyYard, AGENCY REPORTNUMBER
912 PoorSt. S.E.,
Washington, DC. 20391-5680
11. SUPPLEMENTARY NOTES
The views expressed in this thesis are thoseoftheauthors and donotreflectthe officialpolicy orposition oftheDepartmentof
Defense or the U.S. Government.
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13. ABSTRACT (maximum 200 words)
This research is part ofa year longprojectcommissioned by the MarineCorps Institute to develop the architecture and
supporting migration plan to transition from an existing legacy system to anopen, client/serverbased relational database
management system (DBMS) forthe StudentServices Department (SSD). The objective ofthis thesis isto develop the As-Is
process model, redesign the processes to increaseefficiency andreduce costs,and developaTo-Beprocessmodel to improve the
current business processes. Additionally, dataflow diagrams oftheTo-Be processes are developed toassist in prototypedesign
and implementation. The DoD standardIDEFO modeling technique is used fordeveloping theprocess models. Implementation
recommendations include: (1) adopting anongoing reengineering strategy at MCI supportedby the information systems
architectures, methodologies and CASE tools, and (2) utilizing a single database to facilitate data sharing among MCI
departments, streamlineprocesses, la< ilitate automation, eliminate dataredundancy, and improve customer service.
B14u.siSnUeBsJsEPCrTocTesEsRMReSengineering (BPR), Business Area Analysis, Process Modeling, IDEFO, CASETool, Data P15A.GNEUSMBEROF
Flow Diagram (DFD), Information Engineering, Activity Modeling 291
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Appioved for public release; distribution is unlimited
A BUSINESS PROCESS MODEL AND REENGINEERING PLAN FOR THE
STUDENT SERVICES DEPARTMENT OF THE MARINE CORPS INSTITUTE
Kurt A. Baden
Major, United States Marine Corps
B.S., United States Naval Academy, 1980
Gerald A. Peters
Major, United States Marine Corps
B.S., United States Naval Academy, 1984
Submitted in partial fulfillment ofthe
requirements for the degree of
MASTER OF SCIENCE IN INFORMATION TECHNOLOGY MANAGEMENT
from the
NAVAL POSTGRADUATE SCHOOL
September 1997