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<span>迪士尼和医院其实最关注的是同一件事——安全！</span><p>与其他传统服务行业不同，迪士尼认为自己并不是在提供服务，而是通过创造一套全新的发展经营模式，送给顾客一种美好的体验。迪士尼模式的文化核心是发自内心地给予顾客和员工关怀和爱心，这方面恰恰是美国医院所欠缺的。作者在本书里运用大量医院发生的实例，打破固有思维模式，以迪士尼的理念为借鉴，从10个方面逐一阐述了医院如何为患者提供最好的服务。</p><p><br></p>
Detailed Information
| Author: | 弗莱德·李 |
|---|---|
| ISBN: | 7519433129 |
| Pages: | 268 |
| Language: | other |
| File Size: | 4.4978 |
| Format: | |
| Price: | FREE |
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