The Essentials of the New Workplace: A Guide to the Human Impact of Modern Working Practices

271 Pages·2004·2.209 MB·English

by  David Holman, Toby D. Wall, Chris W. Clegg, Paul Sparrow, Ann Howard

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The Essentials of the New Workplace
i
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ii
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The Essentials of
the New Workplace
A Guide to the Human Impact
of Modern Working Practices
Edited by
David Holman, Toby D. Wall and
Chris W. Clegg
UniversityofSheffield,UK
Paul Sparrow
UniversityofManchester,UK
and
Ann Howard
DevelopmentDimensionsInternational,
NewJersey,USA
WILEY
iii
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LibraryofCongressCataloging-in-PublicationData
Theessentialsofthenewworkplace:aguidetothehumanimpactofmodernworkingpractices/
editedbyDavidHolman...[etal.].
p. cm.
Rev.ed.of:Thenewworkplace.2003.
Includesbibliographicalreferencesandindex.
ISBN0-470-02215-9(pbk.:alk.paper)
1.Qualityofworklife. 2.Jobsatisfaction. 3.Psychology,Industrial. 4.Workenvironment.
5.Workdesign. 6.Human-machinesystems. 7.Industrialrelations. I.Holman,David(DavidJ.)
II.Newworkplace.
HD6955.N495 2005
331.2–dc22
2004016048
BritishLibraryCataloguinginPublicationData
AcataloguerecordforthisbookisavailablefromtheBritishLibrary
ISBN0-470-02215-9
Typesetin10/12ptTimesbyTechbooksElectronicServicesPvtLtd,NewDelhi,India
PrintedandboundinGreatBritainbyTJInternationalLtd,Padstow,Cornwall
Thisbookisprintedonacid-freepaperresponsiblymanufacturedfromsustainableforestry
inwhichatleasttwotreesareplantedforeachoneusedforpaperproduction.
iv
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Contents
ListofIllustrations vii
AbouttheEditors ix
ListofContributors xi
Preface xiii
Chapter1 IntroductiontotheEssentialsoftheNewWorkplace 1
DavidHolman,StephenWood,TobyD.WallandAnnHoward
Chapter2 WorkersUnderLeanManufacturing 15
RickDelbridge
Chapter3 TheHumanSideofTotalQualityManagement 33
RichardCooneyandAmrikSohal
Chapter4 SystemIntegrationinAdvancedManufacturingTechnology 51
WaldemarKarwowskiandBradleyChase
Chapter5 Supply-chainPartnering 67
Ma´ireKerrinandBele´nIcasati-Johanson
Chapter6 TeamWork 91
JohnCordery
Chapter7 CallCentres 111
DavidHolman
Chapter8 KnowledgeManagement 133
HarryScarbrough
Chapter9 EmployeeInvolvement:Utilization,Impacts,and
FutureProspects 153
GeorgeS.BensonandEdwardE.LawlerIII
Chapter10 ManagingVirtualWorkersandVirtualOrganisations 173
DavidLamond,KevinDanielsandPeterStanden
Chapter11 OrganisationalPerformanceandManufacturingPractices 197
StephenWood
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vi CONTENTS
Chapter12 OrganisationalPerformanceinServices 219
RosemaryBattandVirginiaDoellgast
AuthorIndex 241
SubjectIndex 253
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List of Illustrations
FIGURES
Figure 2.1 Keyorganizingprinciplesofleanmanufacturing 23
Figure 4.1 Aframeworkforcompetitiveadvancedmanufacturingenterprise 61
Figure10.1 Conceptualoverviewofbehaviouralissuesinteleworking 178
TABLES
Table 1.1 Definitionofthemodernworkingpractices 2
Table 2.1 Ohno’scomparisonofproductionsystemsatToyotaandFord 16
Table 2.2 Whatisleanproduction? 18
Table 2.3 MacDuffie’smeasuresofworksystemsandHRMpolicies 24
Table 4.1 TheHITOPframework 60
Table 5.1 Featuresofarm’s-lengthcontractrelationsandobligationalcontract
relations 69
Table 5.2 Modelsofcustomer–supplierrelations 71
Table 7.1 Characteristicsofrelationshipsandencounters 113
Table 7.2 Callcentremodels:“massservice”and“highcommitmentservice” 118
Table 7.3 IndividualandcollectiveformsofCSRresistancetomanagement
control 123
Table 8.1 PerspectivesonKM 137
Table 8.2 Knowledgemanagementstrategies 145
Table 8.3 ThefutureagendaforKM 149
Table 9.1 SurveysusedtoresearchEIandorganizationalperformance 156
Table10.1 Typesofteleworkandsamplejobs 176
Table10.2 PredictingformsofteleworkfromQuinn’s(1988)competingvalues
framework 180
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