SA-Announce User Guide

267 Pages·2015·14.46 MB·English

SA-Announce Notification Platform
User Manual for Avaya®
Version 9.0.17
©2015 Syn-Apps L.L.C.
About Syn-Apps
Syn-Apps L.L.C. was founded in 2001 as a consulting firm focused
on developing software for IP telephony platforms. Since that time,
Syn-Apps has evolved as a market leader in enterprise-wide paging
and notification solutions designed to improve business processes,
increase safety, and streamline internal and external
communication. Since 2001, over 2,000 organizations have
integrated our notification software with phones, paging systems, IP
speakers, and hundreds of other internal systems and services.
Syn-Apps has an extensive knowledge base in numerous
development technologies. In addition, Syn-Apps has a strong
background in network design and networking fundamentals. We
believe this combination of experience in a broad range of
technologies allows us to offer our customers an end-to-end
application development solution.
We believe that in order to have a successful application
deployment, one should not only understand the development
environment, but also understand how the application will interact
with the rest of network. Syn-Apps has extensive networking
experience based on a number of network development and design
projects for many Fortune 100 companies. We believe that this
enables us to become a valuable asset to any development team.
Syn-Apps developers have a wide variety of development
experience in many diverse industries. Our developers have been
employed by, or consulted for companies such as Oracle, Microsoft,
Cisco, General Motors, General Dynamics, Bloomberg, and many
others. All of our developers have a keen understanding of the
software development life cycle and know how to develop successful
applications.
At Syn-Apps we understand the importance of a team environment
and are comfortable developing and sharing information to ensure
that the best of breed product is produced.
Contents 3
Table of Contents
Part 1 SA-Announce Overview 9
Part 2 Application Features 12
Part 3 Manual Conventions 15
Part 4 Information Center 17
Part 5 System Requirements 20
1 Applic..a..t.i.o..n.. .S..e..r..v.e..r.. .R..e..q..u..i.r.e..m...e..n..t.s........................................................................................ 21
Windows 2003.. .S..e...r.v..e...r. ........................................................................................................................................... 22
Windows 2008.. .S..e...r.v..e...r. ........................................................................................................................................... 23
Disabling U.A...C..................................................................................................................................................... 24
Disabling P.u..b..l.ic.. .F..i.r.e..w....a..ll.................................................................................................................................... 24
Disabling IE.. .E..n..h..a..n..c..e..d.. .S..e..c..u..r.i.t.y.......................................................................................................................... 25
Verifying II.S........................................................................................................................................................ 25
Installing A.S..P....N...E..T.............................................................................................................................................. 26
Windows 2012.. .S..e...r.v..e...r. ........................................................................................................................................... 27
2 AVAY.A.. .R..e..q..u..i.r..e..m...e..n..t.s.......................................................................................................... 28
Configure AV.A..Y...A.. .A...u..r..a..®... ..................................................................................................................................... 29
Setup of A.v..a..y..a.. .9..6..x..x.. .S..e..r..ie..s.. .P..h..o..n..e..s................................................................................................................. 29
Configure A...v..a..y..a.. .A...u..r.a..®... .U..t.i.li.t.y.. .S..e..r..v..e..r.............................................................................................................. 31
Configure A...v..a..y..a.. .A...u..r.a..®... .C..o..m...m..u..n..i.c..a..t.i.o..n.. .M..a..n..a..g..e..r............................................................................................ 34
Configure IP Netw...o..r.k.. .R..e..g..i.o..n....................................................................................................................... 35
Administer IP Cod..e..c.. .S..e..t.............................................................................................................................. 35
Administer IP Nod..e.. .N..a..m...e..s........................................................................................................................... 36
Administer SIP Si.g..n..a..li.n..g.. .G...r.o..u..p.................................................................................................................... 36
Administer SIP Tr.u..n..k.. .G..r..o..u..p......................................................................................................................... 37
Administer Route. .P..a..t.t.e..r.n.............................................................................................................................. 38
Administer Privat.e.. .N..u..m...b..e..r.i.n..g...................................................................................................................... 38
Administer AAR A...n..a..l.y..s..is............................................................................................................................. 39
Administer Statio.n..s...................................................................................................................................... 39
Configure A...v..a..y..a.. .A...u..r.a..®... .S..e..s..s..i.o..n.. .M..a..n..a..g..e..r....................................................................................................... 40
Add SIP Domain ......................................................................................................................................... 42
Add Location ......................................................................................................................................... 43
Add SIP Entity - C..o..m..m...u..n..i.c..a..t.io..n.. .M...a..n..a..g..e..r.................................................................................................... 44
Add Adaptation ......................................................................................................................................... 45
Add SIP Entity - S..A..-..A..n..n..o..u..n..c..e..................................................................................................................... 46
Add Entity Link - .C..o..m...m..u..n..i.c..a..t.i.o..n.. .M..a..n..a..g..e..r................................................................................................... 47
Add Entity Link - .S..A...-.A...n..n..o..u..n..c..e................................................................................................................... 48
Add Time Ranges......................................................................................................................................... 49
Add Routing Polic..y....................................................................................................................................... 50
Add Dial Patterns......................................................................................................................................... 51
Configure AV.A..Y...A.. .I.P... .O..f..f.i.c..e.. .................................................................................................................................. 52
SIP Trunk C..o..n..f.i.g..u..r.a..t.i.o..n.. .f.o..r.. .IP.. .O...f.f..ic..e.................................................................................................................. 53
Enable SIP Trunks......................................................................................................................................... 57
Administer SIP Lin..e....................................................................................................................................... 58
Administer Incom.i.n..g.. .C..a..l.l .R...o..u..t.e.................................................................................................................... 62
Administer Short .C...o..d..e................................................................................................................................. 64
©2015 Syn-Apps L.L.C.
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4 SA-Announce User Guide
Configure A...V...A..Y...A... .9..6..0..0.. .a..n..d.. .9..6..x..1.. .S..e..r.i.e..s.. .I.P.. .D..e..s..k..p..h..o..n..e..s................................................................................ 65
SA-Annou.n..c..e.. .>..>.. .In..i.t.i.a..l .A...p..p..l.ic..a..t.i.o..n.. .C..o..n..f..ig..u..r..a..t.io..n.. .f..o..r. .I.P.. .O..f..f.i.c..e......................................................................... 71
3 Netwo..r.k.. .R..e..q..u..i.r..e..m...e..n..t.s........................................................................................................ 72
Firewall Ports. ......................................................................................................................................................... 72
Multicast Req.u..i.r..e..m....e..n..t..s.. ...................................................................................................................................... 73
Part 6 Installation Procedure 75
1 Updat.e.. .P...r.o..c..e..d..u..r.e................................................................................................................ 76
Part 7 Configuration Utility 80
Part 8 Post Configuration Steps 83
1 Avaya.. .E..n..d..p..o..i.n..t. .C..o..n..f.i.g..u..r.a..t.i.o..n.............................................................................................. 84
2 SIP T.r.u..n..k.. .S..e..t.u..p................................................................................................................... 84
3 IP Sp.e..a..k.e..r.. .S..e..t.u..p................................................................................................................. 86
4 Group.. .C..r.e..a..t.i.o..n..................................................................................................................... 86
Part 9 Initial Application Configuration 89
1 First T..i.m...e.. .L..o..g..i.n................................................................................................................... 89
2 Broad..c.a..s..t. .S..e..r.v..i.c..e.. .S..e..t.t.i.n..g..s.................................................................................................. 90
Avaya Aura Ad..v..a..n...c..e..d.. .S...e..t.t..i.n..g..s... .......................................................................................................................... 91
Avaya IP Office... .A..d...v..a..n..c..e..d... .S..e..t..t.i.n..g...s.. .................................................................................................................... 92
Verification.. .S..t.e..p..s............................................................................................................................................... 94
Phone Feature...s.. ..................................................................................................................................................... 95
3 Multic..a..s.t. .C..o..n..f.i.g..u..r..a..t.i.o..n........................................................................................................ 97
4 User. .M...a..n..a..g..e..m...e..n..t............................................................................................................. 100
Part 10 Notification Group Configuration 104
1 SA-A..n..n..o..u..n..c.e.. .N...o..t.i.f.i.c.a..t.i.o..n.. .G...r.o..u..p.. .T..y..p..e..s............................................................................. 105
Emergency A..l.e...r.t.. ................................................................................................................................................. 106
Normal .......................................................................................................................................................... 108
RecordNPlay. ......................................................................................................................................................... 109
Text .......................................................................................................................................................... 111
2 Notif.i.c..a..t.i.o..n.. .G..r..o..u..p.. .S..e..t.u..p.................................................................................................... 112
3 Ema.i.l................................................................................................................................. 114
4 IP Ph..o..n..e..s........................................................................................................................... 115
5 Desk.t.o..p.. .C...l.i.e..n..t.s.................................................................................................................. 117
6 Clou.d.. .S..e..r..v.i.c..e..s................................................................................................................... 119
7 IP Sp..e..a..k..e..r.s........................................................................................................................ 121
8 Syn-.A..p..p..s.. .P..a..g..i.n..g.. .R..e..l.a..y...................................................................................................... 123
9 Stati.c.. .S..t.r.e..a..m...s.................................................................................................................... 125
10 Valc.o..m................................................................................................................................ 126
11 Beac..o..n..s............................................................................................................................. 127
12 Mass.. .N..o..t.i.f.i.c..a..t.i.o..n................................................................................................................ 128
©2015 Syn-Apps L.L.C.
Contents 5
Part 11 Creating Emergency Alert Groups 130
Part 12 SA-Announce Scheduler 134
1 Crea.t.i.n..g.. .S...c.h..e..d..u..l.e..s.. .U..s..i.n..g.. .t.h..e.. .S..c..h..e..d..u..l.e..r. .T..o..o..l.................................................................. 136
2 Editi.n..g.. .A.. .S..c..h..e..d..u..l.e............................................................................................................. 142
Editing Asso.c..i.a..t.e...d.. .S..c..h...e..d..u...l.e..d.. .E..v..e...n..t.s... ............................................................................................................ 143
3 Audi.o.. .U..p..l.o..a..d...................................................................................................................... 144
Customizing. .A...u..d...i.o.. .F..e..e...d..b..a..c..k... .......................................................................................................................... 146
Audio File. .D...e..s..c..r.i.p..t.io..n..s..................................................................................................................................... 147
Part 13 Sending A Text Message 149
1 Mess..a..g..e.. .B..r.o..w...s.e..r............................................................................................................... 151
Part 14 SA-Announce Reporting 153
1 Notif.i.c..a..t.i.o..n.. .G..r..o..u..p.. .R..e..p..o..r.t.................................................................................................. 154
2 Notif.i.c..a..t.i.o..n.. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t................................................................................................ 156
3 Sche..d..u..l.e..s. .A...c.t.i.v..i.t.y.. .R..e..p..o..r.t.................................................................................................. 157
4 Text. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t........................................................................................................... 158
5 Logi.n.. .A..c..t.i.v..i.t.y. .R...e..p..o..r.t......................................................................................................... 159
6 User.s. .R...e..p..o..r.t...................................................................................................................... 160
Part 15 Syn-Apps Analytics 162
Part 16 Web Service (API) 166
Part 17 Email Settings 170
Part 18 AMBER Alert Settings 172
Part 19 Weather Alert Settings 176
1 Wea.t.h..e..r. .A...l.e..r.t. .S..u..p..p..o..r.t.e..d.. .E..v..e..n..t.s........................................................................................ 179
Part 20 Syn-Apps Paging Relay Configuration 183
1 Supp..o..r.t.e..d.. .P...a..g..i.n..g.. .R..e..l.a..y..s.................................................................................................. 185
Part 21 Syn-Apps Desktop Notification Client
Configuration 187
1 Supp..o..r.t.e..d.. .D...e..s.k..t.o..p.. .N..o..t.i.f.i.c..a..t.i.o..n.. .C..l.i.e..n..t.s.............................................................................. 188
2 Syn-.A..p..p..s.. .D..e..s.k..t.o..p.. .N..o..t.i.f.i.c..a..t.i.o..n.. .C..l.i.e..n..t. .S...e..t.u..p....................................................................... 188
Windows Re.q..u..i.r..e..m....e..n...t.s.. .................................................................................................................................... 188
Macintosh Re...q..u..i.r..e..m....e..n...t.s.. .................................................................................................................................. 188
DNC Configu.r.a..t..i.o..n.. ............................................................................................................................................... 189
Automatic.. .C..o..n..f.i.g..u..r.a..t.i.o..n................................................................................................................................... 189
Manual Co..n..f..ig..u..r..a..t.io..n........................................................................................................................................ 192
©2015 Syn-Apps L.L.C.
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6 SA-Announce User Guide
Part 22 Syn-Apps IP Speaker Configuration 194
1 Supp..o..r.t.e..d.. .S...y.n..-.A...p..p..s. .I.P.. .S...p..e..a..k.e..r..s...................................................................................... 196
2 Syn-.A..p..p..s.. .I.P.. .S..p..e..a..k..e..r. .S..e..t.u..p................................................................................................ 196
Part 23 Legacy Algo Speaker Configuration 200
1 Lega..c..y. .A...l.g..o.. .S..p..e..a..k..e..r. .S..e..t.u..p............................................................................................... 202
Part 24 AND IP Speaker Configuration 204
1 Supp..o..r.t.e..d.. .A...N..D.. .I.P.. .S...p..e..a..k.e..r..s.............................................................................................. 208
2 AND. .I.P.. .S..p..e..a..k..e..r. .S..e..t.u..p........................................................................................................ 208
Part 25 Atlas IP Speaker Configuration 212
1 Supp..o..r.t.e..d.. .A...t.l.a..s. .I.P.. .S...p..e..a..k.e..r..s............................................................................................. 214
2 Atlas.. .I.P.. .S..p..e..a..k..e..r. .S..e..t.u..p....................................................................................................... 214
Part 26 CyberData IP Speaker Configuration 217
1 Supp..o..r.t.e..d.. .C...y.b..e..r..D..a..t.a.. .S..p..e..a..k..e..r.s......................................................................................... 218
2 Cybe..r.D..a..t.a.. .S...p..e..a..k.e..r.. .S..e..t.u..p.................................................................................................. 219
Part 27 Valcom IP Speaker Configuration 221
1 Supp..o..r.t.e..d.. .V...a..l.c.o..m... .S...p..e..a..k.e..r..s............................................................................................. 222
2 Valc.o..m... .I.P.. .S..p..e..a..k..e..r. .S...e..t.u..p.................................................................................................. 223
Part 28 Alertus Configuration 226
1 Supp..o..r.t.e..d.. .A...l.e..r.t.u..s. .D...e..v.i.c..e..s................................................................................................. 228
2 Alert.u..s.. .D..e..v..i.c..e.. .S..e..t.u..p.......................................................................................................... 228
Part 29 Everbridge Configuration 230
1 Ever.b..r.i.d..g..e.. .S..e..t.u..p................................................................................................................ 231
Part 30 Twitter Configuration 234
Part 31 Analog Paging System Integration 236
Part 32 Advanced Paging Configuration 238
1 SA-A..n..n..o..u..n..c.e.. .M...u..l.t.i.c..a..s.t. .R...o..u..t.e..r./.S..w...i.t.c..h.. .C..o..n..f.i.g..u..r.a..t.i.o..n......................................................... 238
2 Mult.i.-.S..i.t.e.. .C..e..n..t.r.a..l.i.z..e..d.. .S..A...-.A..n..n..o..u..n..c..e.. .S..e..r.v..e..r...................................................................... 239
Part 33 Troubleshooting Guide 241
1 Insta.l.l.a..t.i.o..n.. ./. .C...o..n..f.i.g..u..r.a..t.i.o..n................................................................................................. 242
Windows Env.. .I.s...s..u..e...s.. .......................................................................................................................................... 243
Installation Is..s...u..e..s... .............................................................................................................................................. 244
Licensing Iss...u..e..s... ................................................................................................................................................ 244
Configuratio.n.. .I.s..s...u..e..s... ......................................................................................................................................... 245
©2015 Syn-Apps L.L.C.
Contents 7
Upgrade Pro.c..e..d..u...r.e... .T..r..o..u..b...l.e..s..h...o..o..t..i.n..g.. ............................................................................................................. 247
Reconfigu..r.e.. .S...Q..L.. .S...e..r.v..e..r................................................................................................................................. 251
2 Web. .I.n..t.e..r.f.a..c..e.. .(.G...U..I.)........................................................................................................... 253
GUI Log File .......................................................................................................................................................... 254
Group Creati.o...n.. .................................................................................................................................................... 255
Text Messag..e.. ...................................................................................................................................................... 256
Other .......................................................................................................................................................... 257
3 Broa.d..c..a..s..t.e..r. .S..e..r.v..i.c..e........................................................................................................... 258
Service Start. .I.s...s..u..e...s.. ........................................................................................................................................... 259
Endpoint Com....m...a..n...d.. .I.s..s...u..e..s... .............................................................................................................................. 260
Audio Issues.. ........................................................................................................................................................ 261
4 Sche..d..u..l.e..r. .S..e..r..v.i.c..e.............................................................................................................. 262
Part 34 Help and Support 264
1 Docu..m...e..n..t.a..t.i.o..n................................................................................................................... 264
2 Know...l.e..d..g..e.. .B..a..s..e................................................................................................................ 265
3 Prep.a..r..e.. .R..e..p..o..r.t.................................................................................................................. 266
©2015 Syn-Apps L.L.C.
7
SA-Announce
Overview
Part
1
SA-Announce Overview 9
1 SA-Announce Overview
SA-Announce Notification System for Avaya
The SA-Announce Notification System is a feature-rich notification system that couples with Avaya Aura®
Communication Manager and Avaya IP Office to provide text and audio notifications across an enterprise. The
notifications can be in real time, such as emergency alerts and live audio notifications, or they can be scheduled
via the scheduling system. SA-Announce integrates the phone system with a large number of disparate
endpoints such as Avaya 9600 Series IP phones, Syn-Apps Paging Relay, Cloud Services, PC desktops, Syn-
Apps IP speakers, Algo IP speakers, Atlas IP speakers, AND IP speakers, CyberData IP speakers, Valcom IP
speakers, Email alerts, Everbridge, and Alertus devices.
Notifications can be made by picking up the phone and dialing the notification group directory number (as well as
other methods such as automated via a relay or web).The SA-Announce Notification Platform has numerous
audio streaming models that can be used to accommodate almost any notification requirements from one
centralized server. Non-multicast enabled wide-area networks (WAN), can provide notifications to all remote sites
using one centralized SA-Announce server with the addition of the Syn-Apps Paging Relay appliance. Streaming
models include server sourced multicast, Paging Relay assisted multicast, and phone sourced multicast.
Recent feature additions for SA-Announce include:
Feature Description
SA-Announce 9.0.17
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
Facebook Integration Discontinued support for Facebook integration.
Regroup Support Regroup notifier is now supported by SA-Announce.
Updated Service Provider SA-Announce now receives AMBER Alerts from the DOJ (Department of
for AMBER Alerts Justice).
SA-Announce 9.0.16
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
SA-Announce 9.0.15
Bug Fixes & Software General software maintenance, bug fixes, and performance enhancements made
Maintenance to SA-Announce.
SA-Announce 9.0.14
New User Interface Updated UI with a fresh color scheme and improved navigation.
SA-Announce Scheduler SA-Announce Scheduler has been redesigned to use a new graphical scheduler
tool that allows for easy scheduled event creation, including recurring events.
New Calendar-Based Event Scheduler - Easily create and manage
customizable events. All events per schedule are now visible in one
centralized location, providing users with a simplified management experience.
Users have the option to view events by day, week, or month
Recurring Events - Schedule event frequencies and duration
Customized Labels - Color-code specific scheduled events for better
organization
Note: The Overrides tab is no longer available, (formerly found by navigating to:
Schedules >> Scheduled Broadcasts >> Overrides), as the graphical
scheduler tool can be easily manipulated to create schedule overrides. The SA-
©2015 Syn-Apps L.L.C.
10 SA-Announce User Guide
Announce Configuration Utility will update any existing schedules, including their
overrides, to the new format required by the graphical scheduler tool.
Algo Speakers Now supports legacy Algo speaker integration. Refer to Legacy Algo Speaker
Configuration for details. Algo IP speaker support coming soon!
Paging Relay GPIO Paging Relays can now be configured to activate their GPO (general purpose
Emergency Alert output) Contact Closure for a specified time on a per-group basis.
Activation
SA-Announce 9.0.13
Paging Relay Syn-Apps' Paging Relay can now be used to activate SA-Announce Emergency
Alert groups using Paging Relay GPIO.
SA-Announce 9.0.12
Reporting Built-in reports gather and export detailed information regarding notification group
configuration data and system user permissions.
Syn-Apps Analytics Provides a holistic view of all notification activity including both on and off-
premise services. Generates complete activity reports including: Group name,
Activation date/time, Initiator, Associate Endpoints, etc.
SA-Announce 9.0.11
Windows 2012 Server Syn-Apps SA-Announce now supports Windows 2012 server.
SA-Announce 9.0.10
Cloud Services Syn-Apps Cloud Services is now in beta and can be used to send notifications to
mobile devices, internet messengers, SMS and Cisco Digital Media signage.
Contact [email protected] for further details.
Active Directory System users can now be authenticated against an Active Directory.
Integration
SA-Announce 8.3.13
Weather Alerts Weather Alerts have been updated to use the new NWS CAP feed. Short
duration events such as Tornado Warnings can now be monitored. Additional
events such as Civil Warnings and 911 Telephone Outage are also available.
SA-Announce 8.2.0
Group Opening Tone Assign custom audio files to serve as the notification group opening tone.
AND Speaker Text Text messages now allow configuration of the text color, scroll speed and
Option number of loops for AND IP speakers.
s
Schedule Time Zone Schedules now have an associated time zone for large deployments.
SA-Announce 8.0.0
AND IP Speaker Support SA-Announce now supports AND IP speakers.
Desktop Notification SA-Announce now supports the Syn-Apps Desktop Notification Client allowing
Client users of SA-Announce to target PC desktops with live and stored audio
messages as well as text messages, AMBER Alerts, and Weather Alerts.
The SA-Announce Notification System has been created using ASP.NET 3.5 to provide a rich user interface.
Menus and lists that contain multiple items are searchable, highlight the menu or list in question and begin to
type, the selection indicator will select the first matching item in the list.
Tables and grids are sortable by clicking on the column header or the column to be sorted. All entries in the GUI
are validated on the client side to prevent typographical errors. Tables and grids that can contain thousands of
entries use a client side caching model that will allow for good performance without overloading the client or
server system.
©2015 Syn-Apps L.L.C.