Table Of Content7
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S
,
a
i
n
r
o
f
i
l
a
C
f
o
y
t
i
s
r
e
v
i
n
U
[
y
b
d
e
d
a
o
l
n
w
o
D
7 “Triana offers a highly informative, well-written, and well-organized book that
1
0
2 will be useful to students, researchers, and practitioners interested in diversity and
il inclusion issues. One of the strengths of this book is its presentation of examples
r
p and case studies from a wide range of international settings, making it a valuable
A
7 resource for those who study and work outside of North America.”
0
3 Raymond Trau, RMIT University, Australia
2
:
4
0 “Triana has written an excellent resource for advanced students and teachers of
at diversity in organizations. She provides thorough coverage of the topic and inter-
]
o weaves the latest research findings with compelling illustrations from the real
g
e world and thought-provoking discussion questions. Diversity continues to be a
i
D
hot topic and Triana provides a text which both educates and engages the reader.”
n
a Adrienne Colella, Tulane University, USA
S
a,
i “This book provides a clear discussion of how to approach and think about diver-
n
r
o sity in the workplace. It includes a review of the issues relating to historically dis-
f
li advantaged groups in the United States, discusses the literature on how diversity
a
C can affect team and organizational performance, describes the policy landscape,
f
o and gives concrete suggestions for policies that will increase inclusion and col-
y
t laboration. It is useful reading for anyone who wants to be more aware of the
i
rs challenges created by diversity within an organization and wishes to build diverse
e
v teams that lead to better decision-making and stronger performance.”
i
n
U Rebecca M. Blank, University of Wisconsin–Madison, USA
[
y
b “Taking a global view, this comprehensive and engaging new book gives an excel-
d
e lent overview of the various facets of diversity and the challenges associated with
d
a managing diversity in organizations. Providing key term definitions, lively cases,
o
nl and easy to understand theory, it is a must read for students, scholars, and practi-
w
tioners alike.”
o
D Tanja Rabl, University of Kaiserslautern, Germany
“If you’re looking to understand why and how business should care for diversity,
this is a must-read. By articulating both the benefits and challenges of diversity,
this book provides rich theoretical explanations and useful practical implications.
Global views are particularly invaluable as workplaces become increasingly diverse
around the world.”
Kwanghyun “Harry” Kim, Korea University, South Korea
7
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S
a,
i
n
r
o
f
i
l
a
C
f
o
y
t
i
s
r
e
v
i
n
U
[
y
b
d
e
d
a
o
l
n
w
o
D
Managing Diversity in Organizations
7
1
0
2
l
i
r
p
A
7
0
3
2 This book equips students with a thorough understanding of the advantages
:
4 and challenges presented by workplace diversity, suggesting techniques to man-
0
t age diversity effectively and maximize its benefits. Readers will learn to work
a
] with diverse groups to create a productive organization in which everyone feels
o
g included.
e
i
D
n The author offers a comprehensive survey of demographic groups and an analysis
a
S of their history, allowing students to develop a deep understanding of the dimen-
a, sions of diversity. From this foundation, students are taught to manage diversity
i
n
r effectively on the basis of race, sex, LGBTQIA, religion, age, ability, national origin,
o
if and intersectionality in organizations and to understand the issues various groups
l
a
C face, including discrimination. Opening with current case studies and discus-
f sion questions to enhance comprehension, the chapters provide practical insight
o
y into subconscious/implicit bias, team diversity, and diversity management in the
t
si United States and abroad. “Global View” examples further highlight how diversity
r
ve management unfolds around the world.
i
n
U
[ Offering a fresh look at workplace diversity, this book will serve students of diver-
y
b sity, human resource management, and organizational studies. A companion web-
d site featuring an instructor’s manual, PowerPoint slides, and test banks provides
e
d additional support for students and instructors.
a
o
l
n
w María del Carmen Triana is an associate professor at the University of
o
D Wisconsin–Madison, USA.
7
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S
a,
i
n
r
o
f
i
l
a
C
f
o
y
t
i
s
r
e
v
i
n
U
[
y
b
d
e
d
a
o
l
n
w
o
D
Managing Diversity in
7
1 Organizations
0
2
l
i
r
p
A
7 A Global Perspective
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S
a,
i
n
r
o
f
i
l
a
C
f
o
y
t MARÍA TRIANA
i
s
r
e
v
i
n
U
[
y
b
d
e
d
a
o
l
n
w
o
D
First published 2017
by Routledge
711 Third Avenue, New York, NY 10017
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
7
1 © 2017 Taylor & Francis
0
2
l The right of MTriana, LLC to be identified as author of this work has
i
r been asserted by M. Triana in accordance with sections 77 and 78 of the
p
A Copyright, Designs and Patents Act 1988.
7
0 All rights reserved. No part of this book may be reprinted or reproduced
3 or utilised in any form or by any electronic, mechanical, or other means,
2
: now known or hereafter invented, including photocopying and recording,
4
0 or in any information storage or retrieval system, without permission in
t
a writing from the publishers.
]
o
g Trademark notice: Product or corporate names may be trademarks
ie or registered trademarks, and are used only for identification and
D
explanation without intent to infringe.
n
Sa Library of Congress Cataloging-in-Publication Data
a, Names: Triana, María del Carmen, author.
ni Title: Managing diversity in organizations : a global perspective /
r
o María del Carmen Triana.
f
i Description: 1 Edition. | New York : Routledge, 2017.
l
a
C Identifiers: LCCN 2016059463 | ISBN 9781138917019 (hbk) |
f ISBN 9781138917026 (pbk) | ISBN 9781315689289 (ebk)
o
y Subjects: LCSH: Diversity in the workplace. | Sex discrimination in
it employment. | Minorities—Employment. | Personnel management.
s
er Classification: LCC HF5549.5.M5 T735 2017 | DDC 658.3008—dc23
v
i LC record available at https://lccn.loc.gov/2016059463
n
U
ISBN: 978-1-138-91701-9 (hbk)
[
y ISBN: 978-1-138-91702-6 (pbk)
b
d ISBN: 978-1-315-68928-9 (ebk)
e
d Typeset in Minion
a
o by Apex CoVantage, LLC
l
n
w
Visit the companion website: www.routledge.com/cw/triana
o
D
Contents
7
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S List of Tables and Figures � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ix
a,
i
n Acknowledgments � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � xi
r
o
f
i
l
a CHAPTER 1—Introduction to Diversity � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 1
C
of CHAPTER 2—Diversity Theories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 19
y
it CHAPTER 3—Employment Legislation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 36
s
r
e
v CHAPTER 4—Race and Ethnic Origin � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65
i
n
U
CHAPTER 5—Sex/Gender � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 94
[
y
b CHAPTER 6—Sexual Orientation � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 125
d
e
d CHAPTER 7—Religion � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 151
a
o
nl CHAPTER 8—Age � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 181
w
o CHAPTER 9—Ability � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 204
D
CHAPTER 10—National Origin and Immigration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 224
CHAPTER 11—Appearance, Family Responsibility, Pregnancy, and Genetics � � � � � � � � 247
CHAPTER 12—Intersectionality � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 274
CHAPTER 13—Team Diversity � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 291
CHAPTER 14—Subconscious/Implicit Bias � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 306
viii Contents
CHAPTER 15—Diversity Management � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 322
CHAPTER 16—Conclusion � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 342
Glossary � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �345
Bibliography � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �363
7 Index � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 365
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S
a,
i
n
r
o
f
i
l
a
C
f
o
y
t
i
s
r
e
v
i
n
U
[
y
b
d
e
d
a
o
l
n
w
o
D
Tables and
Figures
7
1
0
2
l
i
r
p
A
7
0
3
2
:
4
0
t
a
]
o
g
e
i
D
n
a
S Tables
a,
i
n
r Table 5�1—Global Gender Gap Index Ranking by Country 98
o
f
i
l
a
C
f Figures
o
y
t
si Figure 3�1—Percentage of Countries Across the World with Standard
r
ve Workweek Hours 41
i
n Figure 3�2—Work Hours in African Countries 42
U
[ Figure 3�3—Work Hours in European Countries 42
y Figure 3�4—Workweek Standards in Other Parts of the World 43
b
d Figure 3�5—Countries with the Longest Hours Worked in 2013 43
e
d Figure 4�1—Number of Minority Employees and Minority Managers
a
o Relative to Total U�S� Workforce 68
l
n
w Figure 4�2—2014 Overall Unemployment in the United States by Race 70
o Figure 6�1—United States LGBT Population Estimates 130
D
Figure 7�1—Religious Beliefs Worldwide 154
Figure 7�2—Religious Diversity in Asia-Pacific 166
Figure 7�3—Religious Diversity in Sub-Saharan Africa 166
Figure 7�4—Religious Diversity in North America 167
Figure 7�5—Religious Diversity in Europe 167
Figure 7�6—Religious Diversity in Latin America–Caribbean 167
Figure 7�7—Religious Diversity in the Middle East–North Africa 167
