Cisco Unified Communications Domain Manager Customer Admin Guide 11.5(2)

164 Pages·2017·5.76 MB·English

Cisco HCS Customer Administration Guide with Cisco Unified CDM,
Release 11.5(2)
FirstPublished:2017-11-16
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Change History
•ChangeHistory,onpageiii
Change History
Date Section Description
March,2017 ParentandChildTransactionsfor Addedanewtopic
AsynchronousTransactions,onpage
125
March,2017 TransactionLoggingandAudit,on SubmitterHostNameandProcessorHost
page123 Nameadded
March,2017 Audit,onpage63 Addedanewtopic
March,2017 Transactions>Filtering Addedanewtopic"Filtering
Sub-TransactionsandLogs,onpage Sub-TransactionsandLogs"
128
March,2017 Transactions>FilteringTransactions, Addedanewtopic"Filtering
onpage126 Transactions"
September,2017 LDAPIntegration,onpage49 Addedanewtopic
September,2017 SetUpanLDAPServer,onpage50 Addedanewtopic
September,2017 SetupLDAPforUserSynchronization, Addedanewtopic
onpage51
September,2017 SynchronizeUsersfromLDAP,on Addedanewtopic
page53
September,2017 SetUpLDAPforAuthenticationOnly, Addedanewtopic
onpage53
September,2017 ViewandUpdateLDAPAuthentication Addedanewtopic
Users,onpage56
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ChangeHistory
ChangeHistory
Date Section Description
September,2017 IOSDeviceManagement,onpage7 Addedanewtopic
September,2017 SynchronizeorPurgeLDAPUsers,on Addedanewtopic
page60
September,2017 LDAPSyncActions,onpage61 Addedanewtopic
April,2018 Voicemail AllowstolookupSelf-servicelanguage
fromSiteDefaultsforQAS(QuickAdd
Subscriber).
April,2018 ModifySubscribers,onpage116 Supportstoaccessalllinesettingsfrom
Subscriberandphoneentities.
ConfigurePhones,onpage91
April,2018 QuickAddSubscriberDevicePool Specifiestheinformationrelatedtothe
Subscriber.
April,2018 QuickAddSubscriber,onpage95 Allowstoselectphone-typesandrelated
fieldfromQAS(QuickAddSubscriber).
QuickAddSubscriberConditions,on
page99
ProvisiontheVoicemailService,on
page107
CiscoHCSCustomerAdministrationGuidewithCiscoUnifiedCDM,Release11.5(2)
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CONTEN TS
PREFACE ChangeHistory iii
ChangeHistory iii
CHAPTER 1 CustomerAdministrationIntroduction 1
UnderstandingHierarchy 1
NavigatingtheHierarchy 2
ManagetheHierarchyStructure 2
Logon 2
AdministratorUserInterface 5
CHAPTER 2 DeviceManagement 7
IOSDeviceManagement 7
IOSDeviceManagementWorkflow 7
LocalBreakOutandAnalogGatewayEvents,IOSCommands,andVariables 8
MGCPAnalogGatewayEventsandIOSCommands 25
TranslationRuleNumbering 29
SetupaCommandBuilder 29
CloneaCommandBuilder 30
SetupanIOSDevice 31
AnalogGateways 32
SetupanAnalogGateway 32
SetupSIPLocalGateway 40
IOSGatewayManualConfiguration 41
AssociateaSIPLocalGatewaytoaSite 43
ViewIOSCommandsLog 45
ConsolidateIOSCommands 45
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Contents
CHAPTER 3 LDAPManagement 49
LDAPIntegration 49
SetUpanLDAPServer 50
SetupLDAPforUserSynchronization 51
SynchronizeUsersfromLDAP 53
SetUpLDAPforAuthenticationOnly 53
ViewandUpdateLDAPAuthenticationUsers 56
CHAPTER 4 UserManagement 57
UserManagementOverview 57
ManagingDuplicateUsernames 58
CreateaUser 58
DeleteaUser 60
SynchronizeorPurgeLDAPUsers 60
LDAPSyncActions 61
CHAPTER 5 Audit 63
Audit 63
ProvisioningStatus(CUCDM,LDAPandSyncTo) 63
UserType 64
Subscriber 64
AuditReport 64
CHAPTER 6 PasswordManagement 67
PasswordManagement 67
UsersSynchronizedfromLDAPtoCiscoUnifiedCDM10.x/11.5(x) 67
UserSynchronizedfromLDAPtoCiscoUnifiedCDM10.x/11.5(x)(SSOEnabled) 68
UserSyncedfromtoCiscoUnityConnection 68
DeleteIncorrectlyConfiguredSubscriber 68
EnableLDAPSyncandLDAPAuthenticationinCiscoUnityConnection 68
SyncLDAPUsersintoCiscoUnifiedCommunicationsDomainManager 69
ResolutionOption1 69
ResolutionOption2 70
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Contents
UsersSynchronizedfromLDAPtoCiscoUnifiedCommunicationsManager 71
UsersSynchronizedtoCiscoUnifiedCDM10.x/11.5(x) 71
UserAddedManuallyfromUserManagement 71
CreateaDefaultPasswordwithCiscoUnifiedCommunicationsManager 71
ManuallySetthePasswordintheCiscoUnifiedCMEndUserPage 72
UserAddedManuallyThroughSubscriberManagement 72
ForceUserPasswordChange 72
ForceAdministratorPasswordChange 73
ManageYourOwnAccountPassword 73
ChangeYourOwnPassword 73
ResetYourOwnPassword 74
ConfigureYourOwnPasswordResetQuestions 74
CHAPTER 7 DialPlanManagement 77
ViewDirectoryNumberInventory 77
ViewE.164NumberInventory 78
AssociateaRangeofE.164NumberstoaRangeofDirectoryNumbers 79
ViewtheRangesofE.164NumbersAssociatedwithaRangeofDirectoryNumbers 80
AssociateaSetofE.164NumberstoOneDirectoryNumber 81
ViewtheSetsofE.164NumbersAssociatedwithOneDirectoryNumber 82
CHAPTER 8 SubscriberManagement 85
UserManagementandSubscriberManagement 85
SubscriberManagementOverview 88
ConfigureLines 89
AddaSharedLine 91
AddAgentLine(Phone) 91
ConfigurePhones 91
DeletePhones 95
QuickAddSubscriber 95
Configuration 97
QuickAddSubscriberGroup 97
QuickAddSubscriberGroupDefaultModel 98
QuickAddSubscriberConditions 99
CiscoHCSCustomerAdministrationGuidewithCiscoUnifiedCDM,Release11.5(2)
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Contents
ConfigurationTemplates 101
CloneaConfigurationTemplate 102
ConfigurationTemplateFieldReference 102
Workflows 103
CreatingConfigurationTemplates 103
CreatingQuickAddSubscriberGroups 104
CreatingSubscribers 104
UpdatingSubscribers 105
ProvisioningServicestoUsers 106
WorkflowforDeletingSubscribers 110
ConfigureDevice,Voicemail,ExtensionMobility,andSingleNumberReach 113
AddSubscribers 113
ModifySubscribers 116
DeleteSubscribers 117
HuntGroupManagement 117
HuntGroupManagementWorkflows 119
AddaHuntGroup 119
ModifyaHuntGroup 119
DeleteaHuntGroup 120
CallPickupGroups 120
CallPickupGroupsManagement 120
CreatingaCallPickupGroup 121
DeletingaCallPickupGroup 121
CHAPTER 9 AdministrationTools 123
TransactionLoggingandAudit 123
ParentandChildTransactionsforAsynchronousTransactions 125
ViewaTransaction 126
FilteringTransactions 126
FilteringSub-TransactionsandLogs 128
TransactionBehavior 129
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1
CH APTER
Customer Administration Introduction
•UnderstandingHierarchy,onpage1
•NavigatingtheHierarchy,onpage2
•ManagetheHierarchyStructure,onpage2
•Logon,onpage2
•AdministratorUserInterface,onpage5
Understanding Hierarchy
Itisimportanttounderstandhierarchyusedinorlatertosuccessfullyprovidecollaborationservicesforusers.
Hierarchylevelsareusedtoorganizeconfigurationtasksandcontrolscopingvisibility.
Therearefourstandardhierarchylevels:
•Provider
•Reseller(optional)
•Customer
•Site
Theorderofthehierarchyismaintained.Provideristhetoplevelofthehierarchy.ResellerisbeneathProvider,
butisoptional.CustomerisbeneathProviderorReseller.SiteisbeneathCustomer.
Intermediatenodescanbecreatedbetweenthestandardhierarchynodestoprovidelogicalgroupingoflower
hierarchynodes.Forinstance,theProvidercouldcreateintermediatenodestogroupCustomersbyindustry,
oraCustomercouldcreateintermediatenodestogroupSitesbyregion.
Eachhierarchynode,standardandintermediate,canhaveoneormoreadministratorstomanagethatnode
andthehierarchybeneaththatnode.Theadministrator'sscopedoesnotincludeothernodesatthesamelevel.
Thus,anadministratorforCustomerAcanseeCustomerAandCustomerA'ssites,butcannotseeCustomer
BorCustomerB'sSites.
Administratorsatthestandardlevelshavededicatedmenulayouts,accordingtotheroleassignedwhenthe
nodeiscreated.SotheProvideradministrator'smenulayoutisnotthesameasaCustomeradministrator's
menulayout.
ThefourstandardhierarchynodesareautomaticallysynchronizedwiththeHCM-Fhierarchy.Sitenodesare
mappedtoLocationsinHCM-F.
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CustomerAdministrationIntroduction
NavigatingtheHierarchy
Navigating the Hierarchy
Navigatethroughthehierarchybyusingthehierarchybaratthetopofthepage.Eachhierarchynodeselection
fromthebarthatisaparentnodemayfurtherenableadrop-downlisttoselectitschildnode.
Usethetreeicononthehierarchybaratthetopofthepagetoshowatreeviewoftheentirehierarchy.Choose
ahierarchynodeonthetreetonavigatetothenode.
ThehierarchyleveltowhichanobjectbelongsisindicatedinalistviewoftheobjectsintheHierarchycolumn.
Thehierarchyisindicatedinadotnotationinthe
format<System>.<Provider>.<Reseller>.<Customer>.<Site>,forexample
sys.hcs.VS-P1.VS-OB.GenCorp.GenCorp-EMEA.GenCorp-London.
Manage the Hierarchy Structure
HierarchylevelsarecreatedanddeletedbyaddinganddeletingProviders,Resellers,Customers,Sites,and
Intermediatenodes.Permissionsfortheseoperationsareavailabletoadministratorsthatareconfiguredat
higherlevelsinthehierarchy.Forexample,Provideradministratorshavepermissiontocreateanddelete
Resellers;bothProviderandReselleradministratorshavepermissiontocreateanddeleteCustomers;etc.
TheseoperationsareavailablefromtheProviderManagement,ResellerManagement,Customer
Management,andSiteManagementmenuitems.NotethattheProviderManagementmenuitemisonly
availabletothebuilt-inhcsadminaccount.
Eachbusinessentitythatiscreated(Provider,Reseller,Customer,Site)willcreateanewnodeinthehierarchy
thatwillappearinthehierarchybaratthetopoftheCiscoUnifiedCommunicationsDomainManageruser
interface.NewintermediatenodescanbecreatedbetweenthestandardnodesusingtheHierarchyManagement
menuitem.Deletingbothstandardhierarchynodesandintermediatenodesisdonewithaspecialcascade
deletepageavailableineachoftheHierarchyManagementmenuitems.Forexample:SiteManagement>
DeleteSite,CustomerManagement>DeleteCustomer,andHierarchyManagement>DeleteIntermediate
Node.
Log on
YoucanusevariousbrowserstoaccesstheCiscoUnifiedCommunicationsDomainManagerGUI.Foralist
ofbrowsers,refertoCiscoUnifiedCommunicationsDomainManagerPlanningandInstallGuide.
Note Obtaintheaddress(URL)ofyourCiscoUnifiedCommunicationsDomainManager,yourusername,and
yourpasswordfromyourSystemAdministrator.
Procedure
Step1 EntertheURLofyourCiscoUnifiedCommunicationsDomainManagerinyourbrowser;forexample,
https://10.81.54.82/login/.
Thesign-inscreenappears.
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