Spectralink CMS Admin Guide

184 Pages·2017·3.08 MB·English

by  Spectralink Corp.

Spectralink Configuration Management Server
Administration Guide
For PIVOT Smartphones and 84-Series Handsets
Release 2.5.x

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July 2019
Spectralink CMS Administration Guide
Copyright Notice
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All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any
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Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
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The drawings and specifications contained herein are the property of Spectralink and shall be neither
reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any
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[phone] [phone] [phone]
Spectralink Corporation Spectralink Europe ApS Spectralink Europe UK
2560 55th Street Bygholm Soepark 21 E Stuen 329 Bracknell, Doncastle Road
Boulder, CO 80301 8700 Horsens Bracknell, Berkshire, RG12 8PE
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[email protected] [email protected] [email protected]

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Contents
About This Guide .............................................................. 10
Deployment process ........................................................................................................10
What is QNC? .............................................................................................................10
What is CMS? .............................................................................................................11
What is MDM/EMM? ...................................................................................................11
What is Manual Configuration? ...................................................................................11
Product Support ..............................................................................................................11
Spectralink References ...................................................................................................11
Specific Documents – Spectralink PIVOT smartphones ..............................................12
Specific Documents—Spectralink 84-Series handsets ................................................13
White Papers ..............................................................................................................14
Conventions Used In This Document .............................................................................15
Icons ...........................................................................................................................15
Typography .................................................................................................................16
Part I: Getting Started with CMS ......................... 18

How Secure is CMS? .......................................................................................................18
Setting HTTPS ............................................................................................................19
Chapter 1: CMS 2.x Server Requirements ................................ 20
Minimum Requirements ..................................................................................................20
Capacity Guidelines .........................................................................................................20
Chapter 2: Installing the CMS ............................................... 22
VM ESXi 5.x Server Installation Overview ......................................................................22
CMS 2.0 Infrastructure Installation Instructions ............................................................22
Backing up the VM ...........................................................................................................26
Creating your CMS Account and Logging in .................................................................26
Logging in to CMS ...........................................................................................................27
Part II: Shared CMS Features ............................. 28

Chapter 3: About Us .......................................................... 29
What is the Account Key? ...............................................................................................30
What is the CMS Certificate? ..........................................................................................30
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Chapter 4: Licenses ........................................................... 31
CMS License ....................................................................................................................32
Chapter 5: Wireless Profiles ................................................ 33
Wireless Profile Security .................................................................................................33
Open Network .............................................................................................................34
WEP ............................................................................................................................34
WPA/WPA2 PSK .........................................................................................................35
802.1x EAP (WPA2 Enterprise) Set up .......................................................................35
Managing Wireless Profiles ............................................................................................37
Part III: PIVOT Configuration Management ............ 38

Navigation ........................................................................................................................38
Banner ........................................................................................................................38
Navigation pane ..........................................................................................................38
Deployment Sequence ....................................................................................................40
Chapter 6: PIVOT Batch Configuration ................................... 42
MAC address ..............................................................................................................43
Owner info ...................................................................................................................44
Group name ................................................................................................................44
SIP extension number .................................................................................................44
SIP username .............................................................................................................45
SIP password ..............................................................................................................45
Upload .csv to CMS ....................................................................................................45
Behavior of Subsequent .csv Imports ............................................................................46
Generate .csv from Legacy CMS ....................................................................................46
Chapter 7: PIVOT Devices ................................................... 47
Approving Devices via Holding Area ..............................................................................47
Device List ........................................................................................................................48
Device List actions ......................................................................................................49
Re-Deploying Devices .....................................................................................................50
Chapter 8: Updating PIVOT Code .......................................... 51
Upload files .................................................................................................................51
Manage files ................................................................................................................52
Updating Legacy Code ....................................................................................................53
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Chapter 9: PIVOT Groups .................................................... 54
Chapter 10: PIVOT Configuration .......................................... 55
Understanding Enterprise, Group and Device Levels ...................................................55
Enterprise settings ......................................................................................................55
Group settings .............................................................................................................55
Device settings ............................................................................................................56
Understanding Default Settings ......................................................................................56
Deleting Default Settings .............................................................................................57
Config Manager ................................................................................................................58
Wireless / Networking ......................................................................................................59
Wireless profiles ..........................................................................................................59
IPv6 .............................................................................................................................59
Unsecured wireless networks available notification .....................................................60
802.11n .......................................................................................................................60
Wi-Fi frequency band ..................................................................................................60
Standby roaming threshold .........................................................................................61
Device Security ................................................................................................................62
Allow user to change lock screen password, Make passwords visible .........................62
Display Owner info on lock screen ..............................................................................63
Allow unknown application sources .............................................................................63
Enable Admin password prompt ..................................................................................63
Lock screen after .........................................................................................................64
Owner info ...................................................................................................................64
Non Wi-Fi Certificates .................................................................................................64
Admin password..........................................................................................................64
Emergency Contacts .......................................................................................................65
Contact name, contact number ...................................................................................66
General Settings ..............................................................................................................66
LDAP .................................................................................................................................67
LDAP server address ..................................................................................................68
LDAP server port .........................................................................................................68
Communication security type ......................................................................................69
LDAP bind DN .............................................................................................................69
LDAP bind PW ............................................................................................................69
LDAP base DN ............................................................................................................70
Primary email attribute ................................................................................................70
Alternate email attribute ..............................................................................................70
Push to talk ......................................................................................................................71
Enable settings ...........................................................................................................71
Channel settings .........................................................................................................72
SAFE / Panic .....................................................................................................................73
SIP Telephony ..................................................................................................................75
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Enable SIP ..................................................................................................................75
Registration 1 and 2 ....................................................................................................76
Server address ............................................................................................................77
Server Port ..................................................................................................................77
Transport.....................................................................................................................78
Extension ....................................................................................................................78
Username ...................................................................................................................79
Password ....................................................................................................................79
Voicemail retrieval address .........................................................................................79
Use SIP standard hold signaling .................................................................................80
Force subscription to message waiting notifications ....................................................80
Common settings ........................................................................................................82
Audio codec priority .....................................................................................................83
System Log ......................................................................................................................84
Web API ............................................................................................................................88
Enable API Calls .........................................................................................................88
Web API Format Type .................................................................................................89
Polling Username, Polling Password ...........................................................................89
Polling Respond Method .............................................................................................89
Push Username / Push Password ...............................................................................90
Allow message priority ................................................................................................90
Push ringtone ..............................................................................................................90
Server root URL ..........................................................................................................91
Web API Event URLs ..................................................................................................91
Label ...........................................................................................................................92
URL .............................................................................................................................92
Settings .......................................................................................................................93
Web Applications .............................................................................................................94
Label, URL ..................................................................................................................94
Barcode Scanner .............................................................................................................95
Enable Camera as a Scanner .....................................................................................95
Symbology Settings ....................................................................................................96
Quick Barcode Connect ..................................................................................................98
Encryption ...................................................................................................................98
Connection timeout .....................................................................................................99
Response timeout .......................................................................................................99
Keep-alive timeout ......................................................................................................99
Inactivity timeout .........................................................................................................99
Operation Mode ........................................................................................................ 100
Server Address ......................................................................................................... 100
Server Port ................................................................................................................ 100
Passphrase ............................................................................................................... 100
Barcode Ringtone ..................................................................................................... 101
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Chapter 11: Add Wireless Profiles to PIVOT ........................... 102
Open Network ........................................................................................................... 103
WEP .......................................................................................................................... 103
WPA/WPA2 PSK ....................................................................................................... 103
802.1x EAP (WPA2 Enterprise) Set up ..................................................................... 104
Managing Wireless Profiles .......................................................................................... 106
Chapter 12: PIVOT Certificate Manager ................................. 107
Installing generic CA certificates or PAC files ............................................................ 107
Managing certificates ................................................................................................ 108
Chapter 13: Replace a PIVOT Device .................................... 109
Chapter 14: PIVOT Feature / Device Licenses ......................... 110
CMS license .............................................................................................................. 110
Feature license ......................................................................................................... 111
Part IV: Spectralink 84-Series Configuration
Management ................................................ 113

Logging in to CMS ......................................................................................................... 113
Navigation ...................................................................................................................... 114
Banner ...................................................................................................................... 114
Navigation pane ........................................................................................................ 114
Logout ............................................................................................................................ 116
Switch to PIVOT ............................................................................................................. 116
Deployment Sequence .................................................................................................. 116
Basic Configuration ................................................................................................... 117
Advanced Configuration ............................................................................................ 118
Chapter 15: Spectralink 84-Series Batch Configuration............. 119
SIP setup ........................................................................................................................ 119
MAC address ............................................................................................................ 120
Type .......................................................................................................................... 121
Server address .......................................................................................................... 121
Server Port ................................................................................................................ 122
Extension .................................................................................................................. 122
UserID ....................................................................................................................... 122
Display name ............................................................................................................ 123
Line Label ................................................................................................................. 123
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Upload .csv to CMS ....................................................................................................... 124
Chapter 16: Spectralink 84-Series Devices ............................ 125
Device Holding Area ...................................................................................................... 125
Approving Devices via Holding Area ......................................................................... 125
Device List ...................................................................................................................... 127
Device List actions .................................................................................................... 128
Re-Deploying Devices ................................................................................................... 129
Chapter 17: Spectralink 84-Series Groups ............................. 130
Group Name ............................................................................................................. 131
Associate Devices ..................................................................................................... 131
Manage Groups ........................................................................................................ 132
Chapter 18: Spectralink 84-Series Configuration ..................... 133
Understanding Enterprise, Group and Device Levels ................................................. 133
Enterprise settings .................................................................................................... 133
Group settings ........................................................................................................... 133
Device settings .......................................................................................................... 134
Understanding Default Settings .................................................................................... 135
Config Manager .............................................................................................................. 136
Logging .......................................................................................................................... 137
Global Log settings ................................................................................................... 137
Module Log Level Limits ............................................................................................ 138
SIP Registration ............................................................................................................. 141
Base Profile ............................................................................................................... 141
Skype for Business (not available in R2.4) ................................................................ 141
Open SIP .................................................................................................................. 141
Lines ......................................................................................................................... 142
Server Settings ......................................................................................................... 144
Web App ......................................................................................................................... 146
APP URL(s) .............................................................................................................. 146
Web Browser ............................................................................................................ 146
Phone State Polling ................................................................................................... 147
Push Request ........................................................................................................... 148
Telephony Notification ............................................................................................... 150
Open Application Interface ........................................................................................ 151
Call Features .................................................................................................................. 153
Call Handling ............................................................................................................. 153
Phone Lock ............................................................................................................... 153
Tones .............................................................................................................................. 154
Ring Type Mapper ..................................................................................................... 154
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Alert Type Mapper ..................................................................................................... 154
Personal Alarms ............................................................................................................ 155
Motion events ............................................................................................................ 156
Alarms and Warnings ................................................................................................ 158
Duress Settings ......................................................................................................... 160
Enhanced Feature Keys ................................................................................................ 163
Push to Talk ................................................................................................................... 163
General Settings ....................................................................................................... 164
PTT Channels ........................................................................................................... 164
Wireless .......................................................................................................................... 166
Configuring radio frequency settings ......................................................................... 166
Chapter 19: Spectralink 84-Series Custom Settings ................. 169
Import Configuration ..................................................................................................... 169
Create Configuration ..................................................................................................... 170
Download and Edit Custom Settings Files................................................................... 171
Apply Custom Settings File(s) ...................................................................................... 171
Apply Custom Setting to a Device ............................................................................. 172
Apply Custom Setting to a Group .............................................................................. 172
Apply Custom Settings to the Enterprise ................................................................... 173
Chapter 20: Spectralink 84-Series Resource File ..................... 174
Chapter 21: Spectralink 84-Series OTA Files—Updating Spectralink
84xx Code ..................................................................... 175
Upload files ............................................................................................................... 175
Manage files .............................................................................................................. 176
Chapter 22: Spectralink 84-Series RMA--Replace Device ........... 177
Part V: Appendices ........................................ 180

Appendix A: Open Source Information ................................. 181
OFFER for Source for GPL and LGPL Software .......................................................... 181
Contact Information for Requesting Source Code ..................................................... 181
Appendix B: Products Mentioned in this Document ................. 182

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About This Guide
The primary tool for administering a volume of Spectralink devices is CMS, the Configuration
Management System. CMS provides a GUI program that is opened in a browser and provides
an easy and intuitive way to configure and manage the deployment of many devices.
Spectralink 84-Series handsets and Spectralink PIVOT smartphones can be administered with
CMS.
An administrator can configure any handset or smartphone’s administrative settings in CMS.
These settings can be configured at the Device level for a single device, at a Group level for a
subset of devices or at an Enterprise level for every device deployed within a facility. These
settings are picked up by all registered devices when they heartbeat into CMS.
An administrator can “see” devices in the Device list. Each device provides information as part
of its heartbeat and this information enables an administrator to check on activity and usage
information.
CMS is designed to be the exclusive configuration method for Admin menu options. If devices
are configured manually through their Admin menus, CMS will not “know” about these changes.
Existing CMS configuration settings will overwrite any manual changes at the next heartbeat.
Deployment process

What is QNC?
Quick Network Connect utilizes a customized version of a commercially available Raspberry Pi
to simplify the wireless provisioning of your Spectralink devices.
When connected to a PC, QNC provides a browser-based GUI that provides you with the
wireless configuration parameters you need to set in order for PIVOT to associate with the
wireless LAN.
Once the configuration is completed, a connection between QNC and a device loads the
wireless parameters into the smartphone. See Quick Network Connect Administration Guide for
complete information.
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