Table Of Content®
Symantec Reporter 10.x
Admin Guide
Product Version 10.2.1.7—06/01/18
SymantecReporter10.xAdministratorGuide/Page2
Copyrights
Copyright©2017SymantecCorp.Allrightsreserved.Symantec,theSymantecLogo,theCheckmarkLogo,BlueCoat,and
theBlueCoatlogoaretrademarksorregisteredtrademarksofSymantecCorp.oritsaffiliatesintheU.S.andothercoun-
tries.Othernamesmaybetrademarksoftheirrespectiveowners.Thisdocumentisprovidedforinformationalpurposesonly
andisnotintendedasadvertising.Allwarrantiesrelatingtotheinformationinthisdocument,eitherexpressorimplied,are
disclaimedtothemaximumextentallowedbylaw.Theinformationinthisdocumentissubjecttochangewithoutnotice.
THEDOCUMENTATIONISPROVIDED"ASIS"ANDALLEXPRESSORIMPLIEDCONDITIONS,
REPRESENTATIONSANDWARRANTIES,INCLUDINGANYIMPLIEDWARRANTYOFMERCHANTABILITY,
FITNESSFORAPARTICULARPURPOSEORNON-INFRINGEMENT,AREDISCLAIMED,EXCEPTTOTHE
EXTENTTHATSUCHDISCLAIMERSAREHELDTOBELEGALLYINVALID.SYMANTECCORPORATIONSHALL
NOTBELIABLEFORINCIDENTALORCONSEQUENTIALDAMAGESINCONNECTIONWITHTHEFURNISHING,
PERFORMANCE,ORUSEOFTHISDOCUMENTATION.THEINFORMATIONCONTAINEDINTHIS
DOCUMENTATIONISSUBJECTTOCHANGEWITHOUTNOTICE.
Symantec Corporation
350EllisStreet
MountainView,CA94043
www.symantec.com
SymantecReporter10.xAdministratorGuide/Page4
Symantec Reporter 10.x Administrator Guide
ThisdocumentdescribesthefunctionalityofSymantec®Reporter10.x.
Thisdocumentprovidesthefollowing.
n DescribestheReporternetworkfootprint.
n HowtomanageReporteruseraccess.
n HowtomonitorReporteroperations.
n Howtosolveproblems.
Copyrights 3
Symantec Reporter 10.x Administrator Guide 4
AboutReporter Licensing 9
AboutConnectivity 9
ReporterRP-S500Appliance 9
ReporterVA 9
ReporterVAPhone-HomeService 10
AboutReporter Architecture 11
Topography—WithFTP StagingServer 11
Topography—NoFTP StagingServer 12
RelatedInformation 13
AboutLogProcessing 14
OptimizingLogProcessingConfigurations 14
AboutLogSourceStatuses 16
ReporterLogProcessing 17
AboutOfflineLicensingandLogProcessing 17
AboutDatabaseStatuses 18
AboutthePageView Combiner 19
AbouttheDefaultBrowseTimeCalculations 21
PageViewCriteriaUsedforBrowseTime 21
Examples 21
Reporter ResourceSizing 23
AboutRetrievingLogs From theWSS 24
Topography 24
SymantecReporter10.xAdministratorGuide/Page5
AdditionalInformation 25
ConfigureThis? 25
ManageAccess 26
AboutUsers 26
AboutRoles 26
AboutRole-BasedAccess 27
PlantheRoles 28
LDAP Group-BasedOption 28
DefineaRole 28
CreateaNew Reporter User 29
DefineaUser or GroupRole 30
AboutLDAP Integration 31
BeginWalkthrough? 32
ConnecttoLDAP Server 33
Prerequisites 33
Procedure 33
NextStep 35
AssignRoles From LDAP 36
AdministrativeTasks 37
RecommendedTasks 37
ManuallyEditConfigurationFilesandDatabases 38
OtherTasks 38
CLIReference 38
UpgradeReporter 39
Procedure 39
Task 39
ConnectReporter toEmail Server 40
Email Alerts toAdministrator 42
Monitor Reporter Operations 43
ManageExistingDatabases 45
Database 45
LogSource 46
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DownloadLogs From theWSS 49
Prerequisites 49
GenerateanAPIintheWeb SecurityService 49
CreateaWSS LogSourcein Reporter 50
ChangetheReporter InterfaceLanguage 52
ChangeanAdminPassword 54
ResettheAdministrator Password 55
Pre-Reporter10.1.5 Information 55
Prerequisites 55
Procedure 55
SetReporter Email From Value 57
Manually EditConfigurationFiles 58
AbouttheFileEditor 58
Procedure: View/EditConfigurationFiles 58
Troubleshoot 59
CreateCustom DatabaseFields 60
Aboutthedbfields.cfgFile 60
Procedure: CustomizetheDatabaseFiles 61
AdditionalInformation: IndexPairsandTriplets 64
DefineNTP Server Location 65
Reference: CLI 66
Reference: LogFields 71
Reference:WebAPIParameter Syntax 78
CommonParameters 78
Description 78
Example 78
Description 78
Example 78
Description 78
Example 78
Description 78
Example1 78
Example2 79
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End Point: /api/create 79
Example—One-levelsummaryreport;archivedtoserver 80
Example—Two-levelsummaryreport;sorted,filtered,andarchivedtoserver 80
Description 80
Example 80
Description 80
Example 80
Description 81
Example 81
Description 81
Example 81
Description 81
ValueSyntax 81
Examples 81
Description 81
Examples 82
Description 82
Examples 82
Description 82
Examples 82
Description 82
Examples 82
Description 83
Examples 83
Description 83
Example 83
Description 83
Examples 83
Description 83
Example 83
Description 83
Examples 83
Description 84
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Examples 84
Description 84
Examples 84
Description 84
Examples 84
Description 84
Examples 84
Description 85
Examples 85
Description 85
Examples 85
Description 85
End Point: /api/status 85
RequiredParameters 85
EndPoint:/api/cancel 85
RequiredParameters 86
EndPoint:/api/download 86
RequiredParameters 86
EndPoint:/api/listDatabases 86
RequiredParameters 86
EndPoint:/api/listFields 86
RequiredParameters 86
Debugging 87
RelativeDates 87
Examples 88
TrendReports 88
DiagnoseReporter 89
RestoreaConfigurationBackup 92
SymantecReporter10.xAdministratorGuide/Page9
About Reporter Licensing
SymantecReporterrequiresalicense.Permodel,thevariouslicenseslimitthemaximumdiskspacethattheproductuses.
EachversionsspecifiesCPUandRAMsizing.Foracompletesizingschematic,see"ReporterResourceSizing"on
page 23.
About Connectivity
n YoumustknowyourSymantecBTOcredentials.
n IftheReporterapplianceexistsinaclosednetwork,youmustobtainthelicenseseparatelyandplaceonaserver
thatReportercanaccess(notapplicabletoVAversion).
n Reporter(orthelicensestagingwebserver)mustbeabletoconnecttospecificSymantecresourcelocations.Verify
thatyourfirewallallowsthefollowingSymantecURLs.
URL Protocol Description
bto.bluecoat.com https/TCP Supportlinkstosoftware,supportcases,and
443 documentation.
upload.bluecoat.com https/TCP Uploadportallogsandotherlargefiles.
443
download.bluecoat.com http/TCP Redirectstobto.bluecoat.com.
80
esdhttp.flexnetoperations.com https/TCP Softwareportal.
443
n LicensingReporterrequiresaCLI commandtoretrievesthelicensefromthesoftwareportal.
n IfyournetworkrequiresaproxyconnectiontotheInternet,youmustalsousethehttp-proxyCLIcommandto
identifythatproxy.
IfReporterisunabletodownloadtheWebApplicationdatabase,theFTPserverreceivingthelogsfromProxySGwill
notconnecttotheReporterappliance.Thelogsourcedefinitionstates‘initializing’untiltheWebApplicationdefin-
itiondatabasecanbedownloadedandwillnotingestanylogfiles.
Reporter RP-S500 Appliance
Thelicensematchesthetotaldiskspace(originalspecification).CheckthecurrentSystemResourcesconsumptionon
theAdminlink> SystemOverview> SystemDiagnosticspage.
Reporter VA
Symantecofferslicenses,whichallowsuptothetotalusablediskspace.
n RP-V50
n RP-V100
n RP-V200
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Reporter VA Phone-Home Service
ThefollowinginformationappliestoReporterVAonly.
Toensurelicenseintegrity,ReporterVAperiodicallycommunicateswiththeSymanteclicenseportaltovalidatethe
issuedlicenses.ThisrequirescontinuoussuccessfulnetworkconnectivitywiththeSymantecnetwork.Toallowfortem-
poraryWANoutages,thisoperationcontinuesfor12hoursoruntilasuccessfullicensevalidationoccurs.After12hours,
theReporterlicensestatechangestoinvalid.Untilthislicenseissueisresolved,youcancontinuetouseallReporterfunc-
tionalityexceptfornewdatabaseandlogsourcecreation;furthermore,Reporterhaltstheprocessingofallnewdatain
existingdatabases.
BecauseofthePhone-HomeService,ReporterVA isnotsupportedinclosednetworks.Forthatdeploymentscen-
ario,considertheReporterappliance(RP-S500),whichemploysalicensingschemebasedonuniquehardware
serialnumbers.
Description:Symantec Reporter 10.x Administrator Guide/Page 2 . the Admin link > System Overview > System Diagnostics page. Reporter VA. Symantec offers licenses, which allows up to Reporter beings processing logs from the new or
