Table Of ContentBaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / FM /
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Mike Meyers’
CompTIA A+ Guide
™
to Managing and
Troubleshooting PCs
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BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / FM /
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■ About the Series Editor
Michael Meyers is the industry’s leading authority on CompTIA A+ and
CompTIA Network+ certifications. He was the president and co-founder
of Total Seminars, LLC, a major provider of computer and network repair
curriculum and seminars for thousands of organizations throughout the
world, and a member of CompTIA. Today, Mike works as vice president of
marketing for National Cyber Group (www.nationalcyber.com).
Mike has written numerous popular textbooks, including the best-
selling Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting
PCs, Mike Meyers’ CompTIA Network+ Guide to Managing and Troubleshoot-
ing Networks, and Mike Meyers’ CompTIA Security+ Certification Guide, plus
many more.
■ About the Authors
Travis A. Everett is a software developer, writer, and editor who writes
open source software in his spare time (and occasionally blogs about it).
In addition to holding an MFA in creative writing from Old Dominion
University, Travis owns exactly one-third of an original copy of Wolfenstein
3D on floppy disk and rewatches The Matrix regularly. Travis is CompTIA
A+ certified.
Andrew Hutz may be the newest guy on the Total Seminars writing staff,
but he brings ten years of writing experience in both IT and the music
industry. When not working for Total Seminars, Andrew deals with risk
management in the cybersecurity arena, where he blogs at https://tgasec
.wordpress.com. Andrew holds the CompTIA A+ and CompTIA Security+
certifications and is working toward his bachelor’s degree in software
development and security.
About the Editor-in-Chief
Melissa Layne, EdD, has dedicated over 25 years to the field of education
in various capacities. Roles include serving as a clinical professor teach-
ing and developing several preservice teacher courses at Sam Houston
State University, a director of research, AVP for research and innovation,
editor-in-chief for four academic journals, and the founding editor for two
of those journals. She has authored over 50 peer-reviewed academic articles
and book chapters on virtual environments and online learning. Dr. Layne
has also led internships for graduate students in scholarly communica-
tions, editorial processes, peer review, and publishing. She loves to mess
around in her flower garden and spend time with her four children and
three grandchildren.
About the Technical Editor
Mark Edward Soper has worked with computers and related technolo-
gies for over 30 years and specializes in technology education through
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BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / FM /
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training, writing, and public speaking. He has authored and co-authored
40 books on technology topics ranging from CompTIA A+ certification
to Microsoft Windows, networking, and troubleshooting. Mark has also
taught these and other topics across the United States.
Mark has CompTIA A+ and Microsoft MOS – Microsoft Excel 2013
certifications, and currently teaches Microsoft Office classes for the
University of Southern Indiana and Ivy Tech Community College.
Mark blogs at https://markesoper.com.
Special Mention: Michael Smyer
Our resident super-nerd Michael Smyer really stepped up to the plate
in supporting the book production and helping get Melissa Layne up to
speed in record time. Many thanks, Michael—your ongoing magic with
graphics combined with your jumping into the editor slot kept the book
going when we needed it most.
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Mike Meyers’
CompTIA A+ Guide
™
to Managing and
Troubleshooting PCs
Seventh Edition
(Exams 220-1101 & 220-1102)
Mike Meyers, Series Editor
Travis A. Everett
Andrew Hutz
McGraw Hill is an independent entity from CompTIA® and is not affiliated
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may be used in assisting students to prepare for the CompTIA A+™
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publication and accompanying media will ensure passing any exam.
CompTIA and CompTIA A+ are trademarks or registered trademarks of
CompTIA in the United States and/or other countries. All other trademarks
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the proprietary trademarks and/or service marks of CompTIA and its
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ISBN: 978-1-26-471453-7
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BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / FM / Blind
folio vii
■ Acknowledgments ■ To Amanda Lee Simpson
As the author of the first edition, way back in 2004, through the sixth edition ~SuperMuse
of Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs, I am
now switching hats to the series editor role. One thing remains the same:
■
She walks in beauty, like the night
the hard-working, dedicated, and talented people who also proudly wear
Of cloudless climes and starry skies;
their own hats, but wear several of them at a time to make sure this book
And all that’s best of dark and bright
eventually lands in your hands. So, on that note, I’d like to acknowledge
Meet in her aspect and her eyes;
the many people who contributed their talents to make this book possible:
To my in-house editor-in-chief, Melissa Layne: Way to dive into the Thus mellowed to that tender light
Which heaven to gaudy day denies.
deep end, eh? You did a great job and I’m glad to have you on board.
To my executive editor, Timothy Green: What are you gonna do with
~Lord Byron
me now working as a series editor? I know, the same as we always do. Let’s
do it again, eh?
To Mark Edward Soper, technical editor: Fantastic job, Mark! Very
much a pleasure to work with you. The book is much better because of
your input and insight.
To Rachel Fogelberg, project editor for McGraw Hill: Thank you for
your patience, persistence, and perfectionism.
To Caitlin Cromley-Linn, editorial coordinator at McGraw Hill: Every
complex project needs someone keeping the wheels on the bus and every-
one organized. You did a great job, thanks.
To Bill McManus, copy editor: Bill, words can’t express what an awe-
some editing job you did on this edition. Your skill continues to amaze me.
Thank you!
To Janet Walden, editorial supervisor at McGraw Hill: It was a joy to
work with you again. I couldn’t have asked for a better team. In fact, I asked
for the best team and got exactly what I wanted!
To Lisa McCoy, proofreader: Awesome work!
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ABOUT THIS BOOK
■ Important Technology Skills
With this edition of the Mike Meyers’ CompTIA A+ concepts and skills like security, data, and operations
Guide to Managing and Troubleshooting PCs, Mike and services have grown in importance. Job roles
introduces you to the CompTIA A+ Core 1 and Core such as Service Desk Analyst and IT Support
2 exams. CompTIA A+ BcasoeTench /t Minike uMeeyerss’ C otmopT IAc Ao+™v Geuidre toe Msansagieng nandt Tiroaublle shooting PCs, SSevepnthe Edcitiioan /l Miesyetrs /d 27e4-Xp / Cehanptedr 2 on problem solving more than
skills for IT careers with a focus on hardware, ever, and theBa sCeTeoch /r Meik e eMexyeras’ CmompsTI Ac A+o™n Gutidie nto Muaneag intg oand Tprourboleshvooitidng PeCs , aSev enth Edition / Meyers / 274-X / Chapter 25
software, and infrastructure, but fundamental foundation for success in many different IT fields.
Onboard HDMI and DisplayPort: BaseTech / Mike1 M1eye0rs’1 Co/mp1TI1A A0+™2 Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / CTheacpht eTri p25
for output to monitor (See Chapter 17.)
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Proven Learning Method Keeps You on Track
Mike Meyers’ CompTIA A+ Guide to Managing and Troubleshooting PCs is structured to give you
comprehensive knowledge of computer skills and technologies. The textbook’s active learning methodology
guides you beyond mere recall and—through thought-provoking activities, labs, and sidebars—helps you
develop critical-thinking, diagnostic, and communication skills.
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BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / FM /
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This pedagogically rich book is designed to make Mike Meyers’ proven ability to explain concepts
learning easy and enjoyable and to help you develop in a clear, direct, even humorous way makes this
the skills and critical-thinking abilities that will book interesting, motivational, and fun.
enable you to adapt to different job situations and
troubleshoot problems.
BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / Chapter 1
BaseTech / Mike Meyers’ CompTIA A+™ Guide to Managing and Troubleshooting PCs, Seventh Edition / Meyers / 274-X / Chapter 1
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from ESD. Weigh the pros and cons and decide what you would
10 1001-ch01.indd 10 useM iinke vMMaeyrikeieros M’u Cesoy mesrpistT’u ICAao Amt+ipo TGnIuAis dA.e+ t oG uMidaen atog iMnga naangdi nTrgo aunbdle Tsrhoouobt2li4en/0sg8h /P2o2Co s t2i:n07g P PMCs 01-ch01.indd 22 24/08/22 2:08 PM
The last issue regarding ESD is that never-ending question—should you
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essential handssli-mo, bnut wshky italkles th ae rniskd? put essay questions, and lab projects
10 concepts in real-world coMniket Meeyxerst’ C.ompTIA A+ Guide to Managing and Troubleshooting PCs 01-ch01.indhd 22elp you practice skills and measure 24/08/22 2:08 PM
progress.
01-ch01.indd 10 24/08/22 2:07 PM
The chapters in this book include the following elements: ■■ Exam-driven organization that divides chapters into
■■ Learning objectives that set measurable goals for Historical/Conceptual, Exam 1101, Exam 1102, and
chapter-by-chapter progress Beyond A+ sections, making it easy to focus study
■■ Try This!, Cross Check, and Tech Tip sidebars that ■■ Plenty of full-color photographs and illustrations that
encourage you to practice and apply concepts in provide clear, up-close pictures of the technology,
real-world settings making difficult concepts easy to visualize and
understand
■■ Notes, Tips, and Warnings that guide you through
difficult areas ■■ Highlighted Key Terms, Key Terms lists, and Chapter
Summaries that provide you with an easy way to
■■ Prepare for CompTIA’s difficult performance-based
review important concepts and vocabulary
questions using the interactive online Sims and learn
more about the tasks and technical concepts covered ■■ Challenging End-of-Chapter Quizzes that include
on the exams vocabulary-building exercises, multiple-choice
questions, essay questions, and on-the-job lab projects
00-FM.indd 9 10/11/22 3:04 PM
