Table Of ContentHalf Title Page: i
Title Page: iii
Statement Page: Statement
Copyright Page: iv
Dedication Page: v
Brief Contents Page: vii
Table of Contents Page: ix
Preface Page: xix
Ch 1: Introduction to Project Management Page: 1
Learning Objectives Page: 1
Introduction Page: 2
What Is a Project? Page: 4
What Is Project Management? Page: 9
Program and Project Portfolio Management Page: 16
The Role of the Project Manager Page: 21
The Project Management Profession Page: 26
Chapter Summary Page: 36
Quick Quiz Page: 37
Quick Quiz Answers Page: 38
Discussion Questions Page: 38
Exercises Page: 39
Key Terms Page: 40
End Notes Page: 41
Ch 2: The Project Management and Information Technology Context Page: 43
Learning Objectives Page: 43
Introduction Page: 44
A Systems View of Project Management Page: 45
Understanding Organizations Page: 47
Stakeholder Management Page: 52
Project Phases and the Project Life Cycle Page: 56
The Context of Information Technology Projects Page: 64
Recent Trends Affecting Information Technology Project Management Page: 65
Chapter Summary Page: 73
Quick Quiz Page: 74
Quick Quiz Answers Page: 75
Discussion Questions Page: 75
Exercises Page: 76
Key Terms Page: 77
End Notes Page: 78
Ch 3: The Project Management Process Groups: A Case Study Page: 81
Learning Objectives Page: 81
Introduction Page: 82
Project Management Process Groups Page: 82
Mapping the Process Groups to the Knowledge Areas Page: 87
Developing an IT Project Management Methodology Page: 88
Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach) Page: 91
Case Study 2: JWD Consulting’s Project Management Intranet Site Project (Agile Approach) Page: 120
Chapter Summary Page: 133
Quick Quiz Page: 133
Quick Quiz Answers Page: 135
Discussion Questions Page: 135
Exercises Page: 136
Key Terms Page: 137
End Notes Page: 138
Ch 4: Project Integration Management Page: 139
Learning Objectives Page: 139
What Is Project Integration Management? Page: 140
Strategic Planning and Project Selection Page: 143
Developing a Project Management Plan Page: 161
Directing and Managing Project Work Page: 166
Monitoring and Controlling Project Work Page: 169
Performing Integrated Change Control Page: 171
Closing Projects or Phases Page: 175
Using Software to Assist in Project Integration Management Page: 175
Chapter Summary Page: 178
Quick Quiz Page: 178
Quick Quiz Answers Page: 180
Discussion Questions Page: 180
Exercises Page: 181
Running Case Page: 182
Tasks Page: 183
Key Terms Page: 184
End Notes Page: 185
Ch 5: Project Scope Management Page: 187
Learning Objectives Page: 187
What Is Project Scope Management? Page: 188
Planning Scope Management Page: 189
Collecting Requirements Page: 191
Defining Scope Page: 194
Creating the Work Breakdown Structure Page: 198
Validating Scope Page: 208
Controlling Scope Page: 210
Using Software to Assist in Project Scope Management Page: 214
Chapter Summary Page: 216
Quick Quiz Page: 216
Quick Quiz Answers Page: 218
Discussion Questions Page: 218
Exercises Page: 219
Running Case Page: 220
Tasks Page: 221
Key Terms Page: 221
End Notes Page: 222
Ch 6: Project Time Management Page: 225
Learning Objectives Page: 225
The Importance of Project Schedules Page: 226
Planning Schedule Management Page: 229
Defining Activities Page: 229
Sequencing Activities Page: 232
Estimating Activity Resources Page: 236
Estimating Activity Durations Page: 237
Developing the Schedule Page: 238
Controlling the Schedule Page: 252
Using Software to Assist in Project Time Management Page: 255
Chapter Summary Page: 258
Quick Quiz Page: 259
Quick Quiz Answers Page: 261
Discussion Questions Page: 261
Exercises Page: 261
Running Case Page: 265
Tasks Page: 265
Key Terms Page: 265
End Notes Page: 268
Ch 7: Project Cost Management Page: 271
Learning Objectives Page: 271
The Importance of Project Cost Management Page: 272
Basic Principles of Cost Management Page: 275
Planning Cost Management Page: 279
Estimating Costs Page: 280
Determining the Budget Page: 289
Controlling Costs Page: 291
Using Project Management Software to Assist in Project Cost Management Page: 299
Chapter Summary Page: 301
Quick Quiz Page: 301
Quick Quiz Answers Page: 303
Discussion Questions Page: 303
Exercises Page: 304
Running Case Page: 305
Tasks Page: 305
Key Terms Page: 306
End Notes Page: 308
Ch 8: Project Quality Management Page: 311
Learning Objectives Page: 311
The Importance of Project Quality Management Page: 312
What Is Project Quality Management? Page: 314
Planning Quality Management Page: 316
Performing Quality Assurance Page: 318
Controlling Quality Page: 319
Tools and Techniques for Quality Control Page: 320
Modern Quality Management Page: 335
Improving IT Project Quality Page: 340
Using Software to Assist in Project Quality Management Page: 347
Chapter Summary Page: 348
Quick Quiz Page: 348
Quick Quiz Answers Page: 350
Discussion Questions Page: 350
Exercises Page: 351
Running Case Page: 352
Tasks Page: 352
Key Terms Page: 352
End Notes Page: 355
Ch 9: Project Human Resource Management Page: 359
Learning Objectives Page: 359
The Importance of Human Resource Management Page: 360
What Is Project Human Resource Management? Page: 363
Keys to Managing People Page: 365
Developing the Human Resource Plan Page: 373
Acquiring the Project Team Page: 378
Developing the Project Team Page: 384
Managing the Project Team Page: 390
Using Software to Assist in Human Resource Management Page: 394
Chapter Summary Page: 396
Quick Quiz Page: 397
Quick Quiz Answers Page: 399
Discussion Questions Page: 399
Exercises Page: 399
Running Case Page: 400
Key Terms Page: 401
End Notes Page: 402
Ch 10: Project Communications Management Page: 405
Learning Objectives Page: 405
The Importance of Project Communications Management Page: 406
Keys to Good Communications Page: 408
Planning Communications Management Page: 414
Managing Communications Page: 416
Controlling Communications Page: 420
Suggestions for Improving Project Communications Page: 421
Using Software to Assist in Project Communications Page: 430
Chapter Summary Page: 433
Quick Quiz Page: 433
Quick Quiz Answers Page: 435
Discussion Questions Page: 435
Exercises Page: 435
Running Case Page: 436
Key Terms Page: 437
End Notes Page: 437
Ch 11: Project Risk Management Page: 439
Learning Objectives Page: 439
The Importance of Project Risk Management Page: 440
Planning Risk Management Page: 447
Common Sources of Risk on IT Projects Page: 448
Identifying Risks Page: 452
Performing Qualitative Risk Analysis Page: 457
Performing Quantitative Risk Analysis Page: 461
Planning Risk Responses Page: 467
Controlling Risks Page: 469
Using Software to Assist in Project Risk Management Page: 469
Chapter Summary Page: 471
Quick Quiz Page: 472
Quick Quiz Answers Page: 474
Discussion Questions Page: 474
Exercises Page: 474
Running Case Page: 475
Key Terms Page: 476
End Notes Page: 478
Ch 12: Project Procurement Management Page: 479
Learning Objectives Page: 479
The Importance of Project Procurement Management Page: 480
Planning Procurement Management Page: 483
Conducting Procurements Page: 495
Controlling Procurements Page: 497
Closing Procurements Page: 499
Using Software to Assist in Project Procurement Management Page: 499
Chapter Summary Page: 502
Quick Quiz Page: 503
Quick Quiz Answers Page: 504
Discussion Questions Page: 504
Exercises Page: 505
Running Case Page: 505
Key Terms Page: 506
End Notes Page: 507
Ch 13: Project Stakeholder Management Page: 509
Learning Objectives Page: 509
The Importance of Project Stakeholder Management Page: 510
Identifying Stakeholders Page: 512
Planning Stakeholder Management Page: 516
Managing Stakeholder Engagement Page: 516
Controlling Stakeholder Engagement Page: 519
Using Software to Assist in Project Stakeholder Management Page: 522
Chapter Summary Page: 524
Quick Quiz Page: 524
Quick Quiz Answers Page: 526
Discussion Questions Page: 526
Exercises Page: 526
Running Case Page: 527
Key Terms Page: 527
End Notes Page: 527
Appendix A: Guide to Using Microsoft Project 2010 Page: A.1
Glossary Page: G.1
Index Page: I.1
IBC Page: IBC
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