Table Of ContentBrief Contents Page: vii
Table of Contents Page: ix
Preface Page: xix
Ch 1: Introduction to Project Management Page: 1
1.1 Introduction Page: 2
1.2 What is a Project? Page: 4
1.3 What is Project Management? Page: 9
1.4 Program and Project Portfolio Management Page: 17
1.5 The Role of the Project Manager Page: 22
1.6 The Project Management Profession Page: 28
Chapter Summary Page: 37
Ch 2: The Project Management and Information Technology Context Page: 43
2.1 A Systems View of Project Management Page: 45
2.2 Understanding Organizations Page: 47
2.3 Focusing on Stakeholder Needs Page: 52
2.4 Project Phases and the Project Life Cycle Page: 57
2.5 The Context of Information Technology Projects Page: 64
2.6 Recent Trends Affecting Information Technology Project Management Page: 65
Chapter Summary Page: 73
Ch 3: The Project Management Process Groups: A Case Study Page: 79
3.1 Project Management Process Groups Page: 80
3.2 Mapping the Process Groups to the Knowledge Areas Page: 85
3.3 Developing an IT Project Management Methodology Page: 86
3.4 Case Study 1: JWD Consulting's Project Management Intranet Site Project (Predictive Approach) Page: 89
3.5 Case Study 2: JWD Consulting's Project Management Intranet Site Project (Agile Approach) Page: 117
3.6 Templates by Process Group Page: 126
Chapter Summary Page: 130
Ch 4: Project Integration Management Page: 137
4.1 What is Project Integration Management? Page: 138
4.2 Strategic Planning and Project Selection Page: 141
4.3 Methods for Selecting Projects Page: 146
4.4 Developing a Project Charter Page: 155
4.5 Developing a Project Management Plan Page: 158
4.6 Directing and Managing Project Work Page: 162
4.7 Monitoring and Controlling Project Work Page: 166
4.8 Performing Integrated Change Control Page: 168
4.9 Closing Projects or Phases Page: 172
4.10 Using Software to Assist in Project Integration Management Page: 172
Chapter Summary Page: 175
Ch 5: Project Scope Management Page: 183
5.1 What is Project Scope Management? Page: 184
5.2 Planning Scope Management Page: 186
5.3 Collecting Requirements Page: 188
5.4 Defining Scope Page: 191
5.5 Creating the Work Breakdown Structure Page: 194
5.6 Validating Scope Page: 205
5.7 Controlling Scope Page: 207
5.8 Using Software to Assist in Project Scope Management Page: 210
Chapter Summary Page: 212
Ch 6: Project Time Management Page: 221
6.1 The Importance of Project Schedules Page: 222
6.2 Planning Schedule Management Page: 225
6.3 Defining Activities Page: 225
6.4 Sequencing Activities Page: 228
6.5 Estimating Activity Resources Page: 232
6.6 Estimating Activity Durations Page: 233
6.7 Developing the Schedule Page: 234
6.8 Controlling the Schedule Page: 248
6.9 Using Software to Assist in Project Time Management Page: 250
Chapter Summary Page: 253
Ch 7: Project Cost Management Page: 263
7.1 The Importance of Project Cost Management Page: 264
7.2 Basic Principles of Cost Management Page: 266
7.3 Planning Cost Management Page: 270
7.4 Estimating Costs Page: 271
7.5 Determining the Budget Page: 281
7.6 Controlling Costs Page: 282
7.7 Using Project Management Software to Assist in Project Cost Management Page: 289
Chapter Summary Page: 291
Ch 8: Project Quality Management Page: 299
8.1 The Importance of Project Quality Management Page: 300
8.2 What is Project Quality Management? Page: 302
8.3 Planning Quality Management Page: 304
8.4 Performing Quality Assurance Page: 306
8.5 Controlling Quality Page: 307
8.6 Tools and Techniques for Quality Control Page: 308
8.7 Modern Quality Management Page: 322
8.8 Improving IT Project Quality Page: 326
8.9 Using Software to Assist in Project Quality Management Page: 333
Chapter Summary Page: 334
Ch 9: Project Human Resource Management Page: 343
9.1 The Importance of Human Resource Management Page: 344
9.2 What is Project Human Resource Management? Page: 347
9.3 Keys to Managing and Leading People Page: 348
9.4 Developing the Human Resource Plan Page: 359
9.5 Acquiring the Project Team Page: 364
9.6 Developing the Project Team Page: 369
9.7 Managing the Project Team Page: 375
9.8 Using Software to Assist in Human Resource Management Page: 379
Chapter Summary Page: 381
Ch 10: Project Communications Management Page: 389
10.1 The Importance of Project Communications Management Page: 390
10.2 Keys to Good Communications Page: 392
10.3 Planning Communications Management Page: 398
10.4 Managing Communications Page: 399
10.5 Controlling Communications Page: 404
10.6 Suggestions for Improving Project Communications Page: 405
10.7 Using Software to Assist in Project Communications Page: 414
Chapter Summary Page: 418
Ch 11: Project Risk Management Page: 425
11.1 The Importance of Project Risk Management Page: 426
11.2 Planning Risk Management Page: 433
11.3 Common Sources of Risk on IT Projects Page: 434
11.4 Identifying Risks Page: 438
11.5 Performing Qualitative Risk Analysis Page: 442
11.6 Performing Quantitative Risk Analysis Page: 447
11.7 Planning Risk Responses Page: 452
11.8 Controlling Risks Page: 454
11.9 Using Software to Assist in Project Risk Management Page: 455
Chapter Summary Page: 457
Ch 12: Project Procurement Management Page: 465
12.1 The Importance of Project Procurement Management Page: 466
12.2 Planning Procurement Management Page: 471
12.3 Conducting Procurements Page: 481
12.4 Controlling Procurements Page: 483
12.5 Closing Procurements Page: 484
12.6 Using Software to Assist in Project Procurement Management Page: 485
Chapter Summary Page: 488
Ch 13: Project Stakeholder Management Page: 495
13.1 The Importance of Project Stakeholder Management Page: 496
13.2 Identifying Stakeholders Page: 498
13.3 Planning Stakeholder Management Page: 502
13.4 Managing Stakeholder Engagement Page: 503
13.5 Controlling Stakeholder Engagement Page: 506
13.6 Using Software to Assist in Project Stakeholder Management Page: 508
Chapter Summary Page: 511
Appendix A: Guide to Using Microsoft Project 2013 Page: A.1
Glossary Page: G.1
Index Page: I.1
Description:Readers discover exciting opportunities and challenges in technology today with Schwalbe's INFORMATION TECHNOLOGY PROJECT MANAGEMENT, 8E. This unique book demonstrates principles distinctive to managing information technology (IT). No book offers more insights and tools for IT project management success, including updates that reflect the latest PMBOK Guide. This edition weaves theory with successful practices for an integrated focus on the concepts, tools, and techniques that are most effective today. This is the only text to apply all 10 project management knowledge areas to IT projects. Readers master skills in project integration, scope, time, cost, quality, human resource, communications, risk, procurement, and stakeholder management as well as all five process groups -- initiating, planning, executing, monitoring and controlling, and closing.
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