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About Dissertation Report - Anuradha Rathore
This document is a dissertation report submitted by Anuradha Rathore to the Institute of Management Studies Ghaziabad to partially fulfill the requirements of a Post Graduate Diploma in Management program. The report studies customer perception of service quality in the banking sector, using Deutsche Bank AG as a case study. It provides background on the banking sector and service quality. The report then reviews literature on service quality models and dimensions. It describes the research methodology used, including exploratory and descriptive research designs. Various data analysis techniques are applied to study how customer perceptions vary by demographic factors. The report presents findings and conclusions on service quality in Deutsche Bank AG based on the analysis.
Detailed Information
| Author: | ['jigyasa'] |
|---|---|
| Publication Year: | 2016 |
| Pages: | 44 |
| Language: | English |
| Format: | |
| Price: | FREE |
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