Civil Servant 2.0 Civil Servant 2.0 beta

215 Pages·2011·2.07 MB·English

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In this book Dutch civil servant Davied van Berlo explains the significance of m
web 2.0 for government in terms of its internal organisation, its relationship b
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with the public, and the working methods of the civil servant. The second e
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part, Civil Servant 2.0 beta, provides a practical interpretation of the a
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concepts expressed in the first part, and contains action points and ideas r

for government organisations to develop their own strategies for government 2
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Over 25,000 copies of these two books have been distributed to civil servants a

in the Netherlands and Belgium. They have now been translated and
combined in one volume that offers an overarching vision of the future role of
government 2.0 and the civil servant, and which contains a large number of
useful examples and handy tips. Van Berlo offers inspirational new ideas and
practical pointers for interpreting these ideas.

The Dutch Civil Servant 2.0 network currently has about 7000 members. It is a
platform for forward-thinking civil servants who wish to innovate government.
The Civil Servant 2.0 books have been an excellent resource for getting Dutch
civil servants started. With this translation these experiences can be shared
with civil servants worldwide.
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Davied van Berlo is a civil servant and founder of the Civil Servant 2.0 n
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network. e New ideas and practical tips for working in government 2.0
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Civil Servant 2.0 beta
Action steps towards government 2.0
www.ambtenaar20.nl | netwerk.ambtenaar20.nl | boek.ambtenaar20.nl www.ambtenaar20.nl
Davied van Berlo

Civil Servant 2.0
New ideas and practical tips for working in government 2.0
Civil Servant 2.0 beta
Action steps towards government 2.0
Civil Servant 2.0 (Ambtenaar 2.0) is a Dutch network of people, both civil servants and citizens, who wish to study
and raise awareness of the consequences of web 2.0 for government. They discuss the issues involved, exchange
ideas, knowledge and practical experiences and contribute to training, support and practical tips for working as a
civil servant 2.0.
Civil Servant 2.0 http://www.ambtenaar20.nl
Civil Servant 2.0 network http://netwerk.ambtenaar20.nl
Civil Servant 2.0 book http://boek.ambtenaar20.nl
The following licence applies to this publication:
Creative Commons Attribution - Non-commercial – No derivative works 3.0
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Foreword
Dear colleague,
Governments throughout the world are facing significant changes. New
concepts about the structure and role of government are emerging in
many different countries: ‘open government’ in the US, ‘the big society’
in the UK and ‘government 2.0’ in Australia. The government of the
Netherlands is also undergoing major changes.
The ‘Compact Civil Service Implementation Programme’ aims to transform
the Dutch Government into an organisation that accommodates social
dynamics and requires less public funding and fewer staff.
An intrinsic part of the Government’s new way of working is based on
a combination of proposals for cutting costs, including in housing and
ICT, and for providing professionals in government with sufficient space
to operate through management based on results and trust. In addition
to the basic skills of the civil servant 1.0 (preparing reports, managing
decision-making processes, dealing with politically sensitive issues), the
civil servant 2.0 is proficient in the use of social media and interactive
policy making and can offer solutions to society, involve members of the
public in policy and apply new forms of online cooperation. The concepts
presented in this book respond seamlessly to these developments.
Davied van Berlo is the epitome of the civil servant 2.0, and in this book
he provides insights on developments within and outside government
and on the status of government 2.0 in the Netherlands. This book is
therefore essential reading in the era of ‘The New World of Work’.
I hope the ideas and examples described in this book will provide
inspiration for civil servants both in the Netherlands and abroad. Now
more than ever, governments are in need of innovative staff who can
come up with smart solutions to improve how government works. This
book is a valuable resource for the civil servant 2.0.
Jaap Uijlenbroek
Director General
Ministry of the Interior and Kingdom Relations
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Contents

Foreword 3
Civil Servant 2.0 7
Civil Servant 2.0 beta 91

Appendices
• About Pleio (Government Square) 200
• List of sources 201
• Overview of shortened internet addresses 204
• Dictionary 207
• Acknowledgements 210
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Davied van Berlo
Civil Servant 2.0
New ideas and practical tips for working in government 2.0
December 4th, 2008
Civil Servant 2.0 (2008) | 7
8 | Civil Servant 2.0 (2008)