2013-2014 Aircraft Spruce Catalog On CD - Aircraft Spruce EU

988 Pages·2013·55.74 MB·English

by  Aircraft Spruce

QUICK INDEX
A complete and detailed index can be found at the back of this book.
NAME:
COMPOSITE MATERIALS (CM) – Pg. 19-42 CM
Glass Cloth, Resins, Foams, Tools, Safety Equipment, Kevlar, Graphite
CUSTOMER #:
WOOD PRODUCTS (WP) – Pg. 43-49
TOLL-FREE ORDER LINE / CUSTOMER SERVICE Spruce, Balsa, Ply wood, Glues WP
877-477-7823 • 800-861-3192
METALS & PLASTICS (ME) – Pg. 50-58
ORDER DESK HOURS (PST)
4130 Steel, Aluminum, Tubing, Sheet, Rod, Bar, Angle, Hinge, Copper
Mon. - Fri.: 5:00am - 6:00pm, Sat.: 7:00am–3:30pm Tubing, Firewall Metals, Trailing Edge, Channel, Plastics, Plexiglas,
TOLL-FREE FAX LINE Lexan, Nylon, Phenolic & Acrylic Tube Rod ME

800-329-3020
HARDWARE (HA) – Pg. 59-107
SHOP ON-LINE Bolts, Nuts, Washers, Screws, Fittings, Fast en ers, Rivets, Nails,
www.aircraftspruce.com Rivnuts HA
[email protected]
AIRFRAME PARTS (AP) – Pg. 108-257
AVIONICS SALES TEAM Rubber Goods, Grom mets, Hose O-Rings, Shock Mounts, Shock Cords,
Channels, Control System Components, Fuel Supplies, Bearings, Tie
800-826-3160 Rods, Throttles & Controls, Propellers, Spinners, Cowlings, Windshields, AP
Seat Belts & Harnesses
THREE REGIONAL WAREHOUSES
LANDING GEAR (LG) – Pg. 258-295
AIRCRAFT SPRUCE WEST
Wheels & Brakes, Tires & Tubes, Axles, Tailwheels
ADMINISTRATION & WESTERN DISTRIBUTION CENTER LG

225 Airport Circle, Corona, CA 92880-2527
ENGINE PARTS (EP) – Pg. 296-386
Phone: [phone] • Fax: [phone]
Magnetos, Carburetors, Starters, Gen era tors, Alt er na tors, Spark Plugs,
CUSTOMER SERVICE HOURS (Pacific Time)
Ignition Harnesses, Engines, Exhaust Stacks, Engine Mounts, Air & Oil
Mon. thru Fri.: 5:00am–4:00pm • Saturday: 7:00am–3:30pm Filters EP
AIRCRAFT SPRUCE EAST
EASTERN REGIONAL DISTRIBUTION CENTER COVERING SUPPLIES (CS) – Pg. 387-459
452 Dividend Drive, Peachtree City, GA 30269 Fabric, Tapes, Inspection Rings, Grom mets, Paint Brushes, Dopes,
Thinners, Finishes, Chemical Products, Registration Stencils, Plac ards,
Ph: [phone] • Fax: [phone]
Decals CS
CUSTOMER SERVICE HOURS (Eastern Time)
Mon. thru Fri.: 8:00am–7:00pm • Saturday: 10:00am–6:30pm INSTRUMENTS (IN) – Pg. 460-529
AIRCRAFT SPRUCE CANADA Vac uum Pumps, Pitot Tubes, Shock Mounts, Instrument Overhaul,
Ta chome ter Cables
150 Aviation Ave., Brantford Municipal Airport, IN
Brantford, ON N3T 5L7
ELECTRICAL (EL) – Pg. 530-602
Ph: [phone] • Fax: [phone]
Batteries, Lights, Strobes, Electrical Wire & Terminals
STORE HOURS
Mon. thru Fri.: 8:00am–5:00pm • Saturday: 8:00am–3:00pm EL
AVIONICS (AV) – Pg. 603-699
www.aircraftspruce.ca • email: [email protected]
Custom Panels, Radios, Antennas, ELT’S, Encoders, GPS, Headsets,
Intercoms, Accessories
CAN’T FIND WHAT YOU NEED? LET US HELP!
While we try to offer everything you might need for your aircraft, there
are some products that you may not find listed in this catalog. Let us TOOLS (TO) – Pg. 700-794 AV
help! Just give our Sales Department a call on our Toll Free number and Tubing Benders & Cutters, Rivet Guns, Wire Twisters, Spray Guns,
provide our Sales representative with as much information as possible Welding Equip ment, Spark Plug Tools, Safety Equipment
on the parts you need. They will source the product for you and provide
a quotation and lead time for the product as quickly as possible.
PILOT SUPP LIES (PS) – Pg. 795-909
NOTICE! Many parts in this catalog are NOT FAA approved. TO
Unless our catalog specifically indicates a part has a PMA (Parts Oxygen Equip ment, Tiedown Kits, Goggles, Sun Glasses, Videos,
Manufacturers Approval), that part may not be certified or approved Charts, Flight Cases, Tow Bars, Parachutes.
for aviation use. The selling of a part should not be construed as a
representation that the part is certified or approved for aviation use, nor
BOOKS & VIDEOS (BV) – Pg. 910-949
can Aircraft Spruce & Specialty Co. include instructions for use or warn-
ings unless provided by the manufacturer or distributor. Any concerns Construction & Aviation Videos, Instructional Materials, Pilot Guides, Log PS
the purchaser may have about the suitability of a part for aviation use, Books, Aircraft Manuals, General Aviation Books, E-Books
instructions for use or warnings, should be promptly directed to the
manufacturer.
WAIVER OF LIABILITY AND INDEMNIFICATION AGREEMENT
In as much as Aircraft Spruce & Specialty Co. has no opportunity to BV
supervise the manufacture, installation or maintenance of the parts sup-
plied by it, nor any opportunity to participate in the design or manufacture
of the various certificated and homebuilt aircraft in which its parts are
utilized, the purchaser by placing this order and accepting said mer- COPYRIGHT © 2013 AIRCRAFT SPRUCE & SPECIALTY COMPANY USE OF ANY
chandise from Aircraft Spruce & Specialty Co. agrees that all materials MATERIAL DISPLAYED HEREIN IS PROHIBITED WITHOUT WRITTEN PERM IS SION
purchased will be used solely at purchaser’s risk and that purchaser
ON THE COVER:
will indemnify and hold Aircraft Spruce & Specialty Co., its owners and
Photo by Pat DuLaney of Jim Thorne,
employees, free and harmless from all loss, liability or damage resulting
builder and pilot, in his Van’s RV-7A.
from claims brought by reasons of any alleged failure or defect of any
part or parts supplied by Aircraft Spruce & Specialty Co.
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
Prices Subject to Change Without Notice CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] 1
AIRCRAFT SPRUCE & SPECIALTY CO.
A COMPANY HISTORY
T
he foundation for what is now Aircraft Spruce & Specialty Co. dates to
the summer of 1956 when Flo and Bob Irwin founded Fullerton Air Parts at
Fullerton Municipal Airport in Southern California. Bob, born and raised in
Kansas City, MO., a pilot since the 1940’s and active in the CAP and other
aviation groups, knew airplanes and the parts that were needed to keep them
flying. Flo, a native of Rochester, New York, had no aviation background but
learned the business quickly and knew what it would take to keep customers
coming back... fair prices and good service. Fullerton Air Parts grew into one
of the largest retail aircraft parts suppliers in the western states during the
next nine years.
In 1965, Bob and Flo Irwin sold the business and founded another one which
sold only one product, aircraft grade spruce lumber for aircraft construction
Bob and Flo Irwin
and restoration. Aircraft Spruce Co. quickly added more products to its small
catalog and adopted the name Aircraft Spruce & Specialty Co., with a goal
to offer everything pilots and aircraft builders need. As Aircraft Spruce served
more customers and more and more products were added, staff grew from 2
in 1965 to over 150 today.
Jim Irwin, Bob and Flo’s older son, grew up in the business, working in
jobs such as cutting metal and spruce, pulling and shipping orders, and
managing kit programs such as the Vari-Eze back in 1975 while still in col-
lege. Graduating from California State University at Fullerton in 1978 with a
degree in business administration (marketing), Jim acquired the company and
became president in 1980. Jim’s wife Nanci, who graduated with an account-
ing degree from the University of Southern California in 1977, is vice-president
and works full time managing the company’s accounting and data processing
departments. Jim Irwin has logged over 4000 hours as a multi-engine, instru-
201 West Truslow Ave, Fullerton CA.
ment rated pilot since 1976 and Nanci Irwin is a licensed private pilot as well.
Home of Aircraft Spruce from 1973 to 1997
They fly the company Cessna 425 extensively on business throughout the
Southwest. Jim and Nanci Irwin have four children (3 boys, 1 girl) who are
in their 20’s and 30’s. The three boys, Mike, Jeff, and Rob, are all members
of the Aircraft Spruce management team. Mike and Jeff are pilots and fly the
company’s Navion Rangemaster.
Flo and Bob Irwin, along with Jim’s younger brother John, moved to Lake
Havasu City, Arizona in the fall of 1983 and founded ACS Products Co., which
manufactures a line of products which is distributed by Aircraft Spruce. Flo
Irwin passed away on June 10, 1989, but the legacy of this warm, outgoing,
and talented businesswoman lives on in the businesses she founded and built
to serve the aviation community. John Irwin, his wife, Frances, and Bob Irwin
now manage the ACS Products Co. operation. Bob Irwin is an instrument
rated pilot with more than 2000 hours logged and based his 1968 Navion
Rangemaster at Lake Havasu City until May 2000 when Bob retired as a
Present Home of Aircraft Spruce West
pilot, after fifty years of flying, and moved the Navion to Chino Airport for his
(225 Airport Circle, Corona, CA.) grandchildren to fly. Prior to acquiring the Rangemaster in 1976, Bob owned
a Vultee BT-13B and a 1949 Ryan Navion.
Aircraft Spruce was housed in downtown Fullerton, CA. from its founding in
1965 until late 1997. The last 24 years in Fullerton the company was oper-
ated in a historic Fullerton former citrus packing house, which we eventually
outgrew. In the fall of 1997, Aircraft Spruce moved to a new, 62,000 square
foot facility in Corona, California. In the Spring of 2004, Aircraft Spruce East
moved to a new 56,000 Sq. Ft. facility in Peachtree City, GA from its old home
in Griffin, GA. Aircraft Spruce Canada was opened in Toronto in December
2006, and moved to a new facility at Brantford Airport in Ontario in late 2008.
We are proud of the tradition of our company that now dates back some 50
years, and are pleased to have had the opportunity to help aviators around
the world build the plane of their dreams. Our growth, from a single room in
1965 to 120,000 square feet in three facilities that we have today, has been
Present Home of Aircraft Spruce East a direct result of the loyalty and patronage of our customers. Our goal is to
(452 Dividend Drive, Peachtree City, GA) continue to provide the very best in products, prices, and customer service to
our friends in the years to come.
CELEBRATING 48 YEARS OF SERVICE TO AVIATION!
1965 – 2013
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
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CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] Prices Subject to Change Without Notice
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
CORONA, CALIFORNIA PEACHTREE CITY, GEORGIA
Aircraft Spruce West was located in a 27,000 split level packing
house in downtown Fullerton, CA. from 1973 until 1997. Built in Aircraft Spruce East is located on Falcon Field (FCC) in Peachtree
1924 by the Union Pacific Railroad, the Building was known as City, GA. 20 miles southwest of Atlanta. Aircraft Spruce East was
the Elephant Packing House named after the original lease holder formally located in a 27,000 sq.foot building in Griffin, GA which was
operating a citrus packing operation there. In 1996, Aircraft Spruce the former home of Alexander Aeroplane Co., prior to the acquisition
acquired a 5 acre parcel near the airport in Corona, CA. Construction by Aircraft Spruce in January 1996. The new facility in Peachtree
for the new home of Aircraft Spruce West began in March 1997. In City is 56,000 sq. ft. and became the new home of Aircraft Spruce
September of 1997, the new 62,000 sq. ft. facility was completed and East in March of 2004. Aircraft Spruce East ships hundreds of orders
operations were moved from Fullerton to Corona. The Corona facility each day to customers worldwide and features a fully stocked aircraft
features 10,000 sq.ft. of office space, a large, automated warehouse, parts and pilot supply store. Be sure to visit Aircraft Spruce East any
separate workshops for preparation of metal and wood orders, and a time you are in the Atlanta area.
huge retail store for fly-in and drive-in customers. Visitors are always
welcome at Aircraft Spruce West.
Phone: [phone] Phone: [phone]
email: [email protected] email: [email protected]
AIRCRAFT SPRUCE CANADA ADVANTAGE AVIONICS
BRANTFORD, ONTARIO CHINO AIRPORT, CHINO, CA
Aircraft Spruce Avionics opened in September 1993 as a full ser-
Aircraft Spruce Canada is located at the Brantford Municipal Airport vice avionics installation and repair facility at Fullerton Airport. In
in Brantford, Ontario, about an hour drive south from Toronto. A 1995 Aircraft Spruce Avionics moved to Chino Airport and oper-
retail store is available to customers who fly or drive to the Brantford ated there through December 2003, at which time it merged with
Airport to purchase aircraft parts, avionics, and pilot supplies. Advantage Avionics, also located at Chino Airport. Advantage
Aircraft Spruce Canada also provides same day shipping to custom- Avionics is now the avionics installation and repair facility of Aircraft
ers throughout Canada from our 12,000 square foot facility. Aircraft Spruce, and is an authorized factory dealer for Honeywell, Garmin,
builders and owners in Canada have full access to products sold by Magellan, Icom, S-Tec, Century, Chelton, and many other leading
Aircraft Spruce in the United States at competitive prices and ship- avionics manufacturers.
ping rates. Shipping options include Canada Post, UPS, FedEx, For information on your avionics requirements and for installation
DHL, Dicom, and Purolator. Make plans to visit Aircraft Spruce of avionics in your aircraft, call the avionics specialists at Aircraft
Canada anytime you are in the Greater Toronto Area. Spruce at [phone].
Phone: [phone] KCNO Chino Phone: [phone]
email: [email protected] email: [email protected]
AIRCRAFT SPRUCE INTERNATIONAL REPRESENTATIVES
Aircraft Spruce & Specialty Co. serves our customers worldwide through International Representatives in over 55 countries. These countries include:
Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador,
Estonia, Finland, France, Germany, Guatemala, Hungary, India, Ireland, Israel, Italy, Japan, Korea, Lithuania, Luxembourg, Madagascar, Malaysia,
Mexico, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovak
Republic, South Africa, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Kingdom, Uruguay, Venezuela.
For complete contact information for any of our Aircraft Spruce International Representatives, please call 1-877-4-SPRUCE or visit our website at
www.aircraftspruce.com
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
Prices Subject to Change Without Notice CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] 3
THE AIRCRAFT SPRUCE MANAGEMENT STAFF
JIM IRWIN NANCI IRWIN TOM MARRACCI DON ARRINGTON
President Vice President Director of Operations - West Director of Operations - East
MIKE IRWIN JEFF IRWIN ROB IRWIN DESIREE CZAPLINSKI
Purchasing Manager Operations Manager Brand Development Manager Marketing Manager
MIKE NORBY TOM GLAZE CAROLYN LEON DEBBIE MOSS
Int’l. Sales Manager Sales Manager—West Customer Service Manager Accounting Manager
CHUCK JONES TIM KREIDER TAMMY SHORT RYAN DECK
Warehouse Manager—West Store Manager - East Warehouse Manager—East Avionics Sales Manager
SCOTT ROBERTSON JOSH SOLIS DAVE PUSKAS ARMANDO GUTIERREZ
Shop Manager – West Product Support Manager General Manager - Canada Asst. Warehouse Manager – West
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
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CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] Prices Subject to Change Without Notice
AIRCRAFT SPRUCE TEAM...
COMMITTED TO CUSTOMER SATISFACTION
AIRCRAFT SPRUCE WEST STAFF - JUNE 2013
AIRCRAFT SPRUCE EAST STAFF - JUNE 2013
AIRCRAFT SPRUCE CANADA STAFF - JUNE 2013
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
Prices Subject to Change Without Notice CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] 5
FRIENDLY, FAST, & EFFICIENT ORDER PROCESSING......
THAT’S THE AIRCRAFT SPRUCE WAY!
At Aircraft Spruce & Specialty Company, we handle every order with the same care and diligence that we did our first order
back in 1965. Here is a glimpse of some of the many departments that process thousands of orders each week and ship them
to our customers around the world.
Orders may be placed by mail, FAX, email, and online at www.air- Our large staff of order pickers receive the orders in the ware house,
craftspruce.com, or as most customers prefer, by phone with one of fill the order and pass it along to the shipping de part ment for careful
our friendly, helpful sales persons. Your order is quickly input into our packaging and shipment. We carry over 60,000 different in ven tory
computer system and printed immediately in the warehouse. items!
Warehouse inventory is carefully arranged in computer part number Orders for specially cut steel and aluminum tubing, sheet, bar and
sequence for fast and accurate order completion. As your single plate are no problem here, and are processed on a daily basis.
source supplier, Aircraft Spruce stocks lumber, plyw ood, metals, Aircraft Spruce furnishes raw materials to large end users in huge
com pos ites, hardware, instruments, tools, cov er ing supplies, avi- quantities at volume discounts, as well as cut pieces as small as one
onics....and everything in between! Walk-in customers are invited foot to homebuilders. Whatever you need, we’ve got it!
to visit our stores located at our warehouses in Corona, CA and
Peachtree City, GA, and Brantford Canada.
An average of 2000 packages per day leave the Aircraft Spruce
warehouses in Corona, CA, Peachtree City, GA, and Brantford ON,
Canada via UPS, Parcel Post, Federal Express, air freight or sea
Hand selected aircraft grade spruce lumber was our very first prod- freight on their way to our customers throughout the United States
uct, and remains one of our specialty products today. All of our and worldwide. Our state-of-the-art in-house computer systems with
spruce is certified to MIL-S-6073 and is custom milled, inspected and complete order tracking capability make Aircraft Spruce & Specialty
packaged according to customer specifications. Company the smart choice as your complete supplier for aviation
materials and components.
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
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CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] Prices Subject to Change Without Notice
AOPA & EAA SPONSORSHIPS
EAA CREDIT CARD AOPA CREDIT CARD
DISCOUNT PROGRAM POINTS PROGRAM
Aircraft Spruce has been a major Aircraft Spruce & Specialty has been
sponsor of EAA for many years, a major sponsor of AOPA for many
providing donations and materials for years, and in 2012 became the first
EAA SportAir Workshops, AirVenture aviation supply company to join AOPA
Forums and Workshops, EAA as a Strategic Partner. This partner-
Webinars, Young Eagles, and many ship provides funding and support for
regional and local EAA events. the many AOPA programs that are essential to the growth
Aircraft Spruce provides discounts on orders placed by of general aviation.
EAA members using the EAA credit card. The discount
AOPA BankAmericard Cash Rewards™ Visa® Credit Card
varies on every product, and there are certain products
on which discounts are not permitted by the manufacturer. · 1% cash back on every purchase (including aviation fuel)
The maximum discount is 10%, and the price with discount · 2% cash back on groceries
applied can be provided by the Aircraft Spruce sales agent
· 3% cash back on gas (automotive)
or online. When you use the EAA Platinum Visa credit card
our system recognizes the card and applies applicable dis- · Grocery and auto gas bonus rewards apply to the first $1,500 in com-
bined purchases in these categories each quarter
counts to each product.
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
Prices Subject to Change Without Notice CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] 7
ORDERING INFORMATION
THE AIRCRAFT SPRUCE CATALOG CLOSING THE TRANSACTION
FREE ON REQUEST For our customer’s convenience we enclose a copy of the invoice cover-
ing the order with each order shipped except those shipped to a third
We want all aviators to have access to the
party.
wide range of products and services offered
If the order is paid by check and the check did not cover the full
by Aircraft Spruce. Just give us a call on our
amount of the invoice, the amount of underpayment will be sent
toll free order line, send us a request for a
C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than
catalog by fax, mail, or e-mail, and we’ll
delay the order.
have a complimentary copy of our catalog
If you have overpaid by check, the overpayment will be credited to your
on the way to you the same day. Our cata-
account or refunded. C.O.D. shipments are considered “paid” as soon as
log is also available on CD, or for download
we receive payment from UPS, and credit card orders are paid automati-
in pdf format at www.aircraftspruce.com. If
cally at time of shipment. We look forward to your next order!
you know of someone who needs a catalog,
please let us know.
Note: Free Shipping on catalogs shipped within the USA (including WHEN YOU RECEIVE YOUR ORDER
Alaska + Hawaii). Canadian and international catalog orders will Upon receipt, the package should be opened promptly and material
incur a $15 freight charge via Bulk Mail. Additional items may incur checked against the packing slip enclosed. Items out-of-stock at time
additional freight charges. Expedited shipping will incur additional of shipment will be marked as “back-ordered – to follow.” These items
freight charges. will not be charged on the invoice enclosed with the package and will be
Print Catalog ......................................P/N 01-38400 ......................FREE forwarded as soon as delivery is received from our suppliers. The back-
CD Catalog ........................................P/N 01-00612 ......................FREE ordered items will not be charged until shipped. About 90% of the items
featured in our catalog are carried in stock. Special items of hardware,
VISIT THE AIRCRAFT SPRUCE STORES bearings, unusual fittings and slow moving items are special ordered
Stop by one of our stores to view and pur- as required. However, even with the large inventory we carry, it is not
chase the many items listed in the Aircraft uncommon to “come up short” on some items. If an item is missing and
Spruce catalog. The Aircraft Spruce West not marked “backordered”, please advise us immediately by mail or call
store is open Monday thru Friday 8:00am to our Customer Service Dept.
6:00pm, and Saturday 7:00am to 3:00pm. BACKORDERS
The Will Call store at Aircraft Spruce East Backorder are shipped from the warehouse
is open Monday thru Friday 8:00am to (WEST OR EAST) that receives stock first.
6:00pm, and Saturday 8:00am to 4:00pm. Although we make every effort to ship all orders “complete,” it is often
The Aircraft Spruce Canada store is open necessary to backorder one or more items if we are out of stock. When
Monday thru Friday 9:00am to 5:00pm, the partial order is shipped and invoiced, you are not charged for the
Saturday 9:00am to 3:00pm. Call either backordered item(s) until these items are shipped. You are billed only
office ahead of time to place your order and we will have it ready for for what is shipped. A backorder is created and shipped as soon as
pick-up upon your arrival. The staff at Aircraft Spruce West, East, and the items arrive. The backorder is then invoiced and any overpayment
Canada welcome your visits. from the first invoice is applied to it. If you do not wish to have any items
SPRUCE ONLINE
backordered, or wish to cancel an existing backorder, just let us know.
Aircraft Spruce Online provides customers We will do so immediately if the backorder has not been shipped. We are
with up to the minute account and order working continuously to keep all items in stock to preclude backorders.
status utilizing their own personal computers. If a backorder is necessary, we do appreciate your patience. Aircraft
The Aircraft Spruce Web Site provides infor- Spruce pays the shipping costs within the 48 contiguous United States
mation on many of the products contained by surface shipping on backorders when the backordered items could
in this catalog, real time access to account have been shipped via UPS inside the first package at no additional
information, open order status and filled freight cost. Except when the backordered items are oversize, hazard-
order history available daily. Confirm order ous, contain one gallon or larger, or COD shipments. We will continue
on line in real time as they are processed, to strive to maintain stock of all our products to keep the necessity for
and view backorder status and product avail- backordering parts to a minimum.
ability. In addition, our partnership with UPS RETURNED MERCHANDISE
provides you with up to the minute shipping information including pack-
Merchandise may be returned for credit or refund within 30 days from
age status, scheduling, and delivery exception.
date of purchase if received in resalable condition—packed in original
www.aircraftspruce.com
manufacturer’s box, complete with instructions and all components (if
CUSTOMER COMMENT CARDS applicable). A copy of the original order showing purchase or informa-
tion stating the invoice number and date of purchase, with reason for
Your satisfaction is our number one priority. This is why we include a
return must accompany the article. Do not mail purchase information in
Customer Comment Card in every order we ship. Please take a moment
letter form under separate cover. Do not return any products C.O.D. as
to complete the few questions on the card and give us any comments
it cannot be accepted by our warehouse. All returns must be made to
or suggestions you might have. Simply drop the postage paid card in
Aircraft Spruce West in Corona, CA. Certain items may not be eligible
the mail to return to our California headquarters. Your response helps
for return (e.g. books, videos, DVDs software, special order items, cut
us monitor our level of service and ensure that we are performing well
materials, etc). Call first for a return authorization number and instruc-
for you.
tions to retun the product.
SHIPPING TIME
Call Aircraft Spruce EAST or WEST customer service for a
Orders placed by 4:00 pm EST and 4:00 pm PST Monday-Friday for RMA Number Before Returning any Product
“off-the-shelf”, in-stock items are normally shipped same day from the
DAMAGE OR SHORTAGE
respective location (Peachtree City, GA or Corona, CA).
Although we stock the vast majority of the items in our catalog, we can- Open and examine all packages promptly. Notify the Aircraft Spruce
not assure that they will all be on hand at all times. We ship every order Customer Service Department of any discrepancies in the order. If
as quickly as possible, and in the event of a delay, be assured that the merchandise is received in damaged condition or the carrier fails
we are working hard to get your order shipped promptly. Due to order to deliver the entire shipment as shown on the Bill of Lading covering
volume during holidays, we cannot guarantee that all orders placed can motor freight delivery, make note of the damage or shortage on the Bill
ship on the day after the holiday closure. of Lading and ask the driver to sign it. Then call the terminal office of
Orders for spruce, tubing and other special cut products may take a few the carrier and institute a claim for the loss or damage. If a package
days to ship depending on order volume. Special order products ship delivered by UPS arrives damaged, report this to the driver immediately.
base on the lead times of each manufacturer. UPS will issue a report on the damage to Aircraft Spruce at which time
a replacement shipment can be made.
Note: Special Instructions may delay shipment of your order.
AIRCRAFT SPRUCE WILL NOT BE
OUR BIODEGRADABLE PACKING PEANUTS
UNDER SOLD!
The packing “peanuts” that we use to fill product boxes for protection
during shipping are 100% biodegradable, clean and hygienic, non-static, Aircraft Spruce works hard to bring you the lowest prices on
odorless, recyclable and non-polluting. They are a starch mixture made every product we carry. If you have found a better price for
from potato or wheat and are water soluble; just dispose of them in the an item at another authorized dealer, we will do everything
sink with water, hose them away, put in a garbage disposal, or flushed possible to beat that price. Our Lowest Price Guaranteed is only appli-
down a drain or toilet. They do not pollute groundwater. This material cable to identical conditions of sale. The item must be in stock at the
is the best we have found as an economical way to insure maximum other authorized dealer (not a floor sample, “open box” item, refurbished
protection of the contents of our shipping boxes. or demo piece). This offer applies to new purchases only.
AIRCRAFT SPRUCE WEST AIRCRAFT SPRUCE EAST
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CORONA, CA • (877) 4-SPRUCE PEACHTREE CITY, GA • [phone] Prices Subject to Change Without Notice